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Tsumani Reporting as User Experience | marilyn tahl
https://marilyntahl.wordpress.com/2011/03/15/tsumani-reporting-as-user-experience
Customer centric. bottom-line savvy. Call Center Spoof is Full of Lessons. Epson – A Customer Service Class Act →. Tsumani Reporting as User Experience. March 15, 2011. In the aftermath of the tsunami in Japan, there’s been an wide variation in the way information has been presented as media channels scrambled to be the first with images and news. I’ve been as compelled as the next person, watching endless versions of the same video and pictures – to the point of horrified overload. As user experience,.
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Pondering the Local Latte | marilyn tahl
https://marilyntahl.wordpress.com/2010/12/15/pondering-the-local-latte
Customer centric. bottom-line savvy. 8216;Tis the Season. Unexpected Delight – from a marketing call? Pondering the Local Latte. December 15, 2010. Cafe Santoro, the independent coffee establishment across the street from where I get my car serviced, delivers an integrated experience that is head and shoulders above the one I get at a Peets or Starbucks. In fact, it’s at the top of the delight-o-meter. So, what makes the difference? Chains, even the good ones, are regimented. One of the strengths of ...
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Bah, Humbug! | marilyn tahl
https://marilyntahl.wordpress.com/2010/11/24/bah-humbug
Customer centric. bottom-line savvy. Who Represents Your Brand? 8216;Tis the Season →. November 24, 2010. I can’t believe I’m writing this post before Thanksgiving! I already have a monumental case of holiday email marketing fatigue. My inbox is already so crowded with Black Friday promotions, it takes me twice as long to get through it. Lord only knows what I’ll face over the weekend, when companies ramp up with Cyber Monday offers. And I’m just talking email. Mobile alerts? According to Pew Research.
marilyntahl.wordpress.com
Steve Jobs: saying goodbye to a master of 1:1 | marilyn tahl
https://marilyntahl.wordpress.com/2011/10/06/steve-jobs-saying-goodbye-to-a-master-of-11-
Customer centric. bottom-line savvy. Epson – A Customer Service Class Act. Steve Jobs: saying goodbye to a master of 1:1. October 6, 2011. Among other things Steve Jobs did well, he was a master at making 1:1 connections. When he shared his enthusiasm for a new product or his delight in an innovation, he managed to engage each member of his audience – whether in person, online, or on air, and make us feel like he was looking and talking directly to us. I’m in. Will you join me? From my point of view.
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Unexpected Delight – from a marketing call?!? | marilyn tahl
https://marilyntahl.wordpress.com/2011/03/02/unexpected-delight-from-a-marketing-call
Customer centric. bottom-line savvy. Pondering the Local Latte. Call Center Spoof is Full of Lessons →. Unexpected Delight – from a marketing call? March 2, 2011. Interruptive marketing calls- we all hate them. The only reason I haven’t signed up for the National “Do Not Call” list is professional curiosity. Yesterday, I received the following snail mail:. Dir Sir or Madam:. Again, I sincerely apologize and ask that you contact me directly at real phone number if I can be of any further assistance to you.
marilyntahl.wordpress.com
‘Tis the Season | marilyn tahl
https://marilyntahl.wordpress.com/2010/11/24/tis-the-season
Customer centric. bottom-line savvy. Pondering the Local Latte →. 8216;Tis the Season. November 24, 2010. Less than an hour after I published the previous post. I received Internet Retailer’s email newsletter that included an article on Holiday eCommerce. 8220;For many larger retailers, Black Friday. The traditional start to holiday shopping on the day after Thanksgiving is beginning to stretch into a full week with preliminary promotions…”. This entry was posted in eCommerce. From my point of view.
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marilyn tahl | customer centric. bottom-line savvy. | Page 2
https://marilyntahl.wordpress.com/page/2
Customer centric. bottom-line savvy. Newer posts →. November 24, 2010. I can’t believe I’m writing this post before Thanksgiving! I already have a monumental case of holiday email marketing fatigue. My inbox is already so crowded with Black Friday promotions, it takes me twice as long to get through it. Lord only knows what I’ll face over the weekend, when companies ramp up with Cyber Monday offers. And I’m just talking email. Mobile alerts? I’m going to need a flak jacket. According to Pew Research.
marilyntahl.wordpress.com
Call Center Spoof is Full of Lessons | marilyn tahl
https://marilyntahl.wordpress.com/2011/03/03/call-center-spoof-is-full-of-lessons
Customer centric. bottom-line savvy. Unexpected Delight – from a marketing call? Tsumani Reporting as User Experience →. Call Center Spoof is Full of Lessons. March 3, 2011. It wouldn’t be so funny if it wasn’t so true. The video below first appeared on Belgium television in January 2011. Expand the description to read the story. If you can’t see the English captions, toggle the text bubble in the control panel. And if you’re the one with the call center? One that doesn’t require a company-internal...
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Epson – A Customer Service Class Act | marilyn tahl
https://marilyntahl.wordpress.com/2011/04/26/epson-a-customer-service-class-act
Customer centric. bottom-line savvy. Tsumani Reporting as User Experience. Steve Jobs: saying goodbye to a master of 1:1 →. Epson – A Customer Service Class Act. April 26, 2011. When it comes to customer service, Epson is a class act. Two hours later, he received an email with things to try to fix his problem. None of the suggestions matched his tinkering – in fact, as he learned later, he probably made it worse. Make them feel valued and delight them? Or is the information that defines them scattered an...
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