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Leading and Managing business: Analysing wastage

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Tuesday, April 7, 2009. Every business model has a value proposition and to create this value cost is incurred. If the cost incurred shoots up disproportionately then the whole picture will change and could affect the profitability of a company. Value should be there for both the company and its customer. If either of them suffers then the value will be distorted. One aspect of poor performance that can alter the value significantly is 'Wastage'. Wastage takes many forms and prime among them are. Make wa...

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Leading and Managing business: Two big challenges of knowledge management

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Thursday, March 5, 2009. Two big challenges of knowledge management. When a person joins an organisation he/she is obligated by the terms of employment to use and share the knowledge in his possession for the benefit of the organisation. Knowledge acquired is not knowledge shared and used. And travels upwards to K n. There may not be an agreement to that effect, one may argue, but the case is similar. If knowledge assisting and supporting systems are not in place. Is not knowledge used. We have a KM syst...

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Leading and Managing business: Transferring Knowledge & Managing the time aspect

http://enablingbusiness.blogspot.com/2009/07/transferring-knowledge-managing-time.html

Monday, July 20, 2009. Transferring Knowledge and Managing the time aspect. Comment : by Anonymous. Are the three challenges I see:. Knowledge (better teachers, better learners). 2) time (no one has the time to do it, or learn how). Know how to articulate why they do what they do, and how junior people can translate it into any other situation. Thoughts on any resources for this? Article : Two big challenges of Knowledge Management. In learning. They cannot repeat their mistakes and close their eyes ...

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Leading and Managing business: September 2012

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Saturday, September 29, 2012. I have been studying a lot on strategy of late and recently compiled my thoughts on strategy. My readings, rereadings include, Competitive strategy by Porter, Porter's famous HBR article What is strategy? Strategy Safari by Mintzberg besides other titles. These readings have shaped up my understanding of the topic and sharing them all below for those who may benefit from it and for those who will enlighten me further with their comments and thoughts. At their strategy every ...

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Leading and Managing business: Keeping your customers

http://enablingbusiness.blogspot.com/2009/05/keeping-your-customers.html

Monday, May 11, 2009. On the other day I was having a discussion with my new client when he popped the question, why do customers leave despite same offering from competitors? Intangible aspects of an offer to customers. Few years back, in a seminar, one sales manager. Shot back at me saying 'service starts only after. Ensure high quality standards timeliness in the delivery of your service. Keep improving your service standards through feedback / learning. Never betray your customer's trust. Tangible as...

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Leading and Managing business: September 2014

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Thursday, September 4, 2014. Depends on how you define customer experience. Just last week I was going through this blog of mine and was wondering why couldn't I keep it ticking. Glad I got a spark thanks to Dr.Sheen S.Levine. Who tweeted a link to the article ' Call it what you like, but not a chain. This is a story about Legal Sea Foods, which has 35 restaurants in the USA but its CEO insists it's not a chain. It's a contrarian thinking but a brilliant one. Not sure about the quality but definitely the...

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Leading and Managing business: Addressing Operational Issues and Problems in Business

http://enablingbusiness.blogspot.com/2010/04/addressing-operational-issues-and_29.html

Thursday, April 29, 2010. Addressing Operational Issues and Problems in Business. Businesses want to create and deliver value to its customers and stakeholders. But not always things go as per plan. Operational issues and problems (OIPs) often derail many a plan and affect business performance. They render a business less profitable. In any business the following, which we may refer to as core pillars of a business, form the basis of its existence, performance and growth. Control and Management issues.

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Leading and Managing business: October 2012

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Friday, October 12, 2012. The role that experience and exposure plays in strategic instinct and risk perception. Recently I read an article titled ‘ Execution as Strategy. 8217; The title fooled me into thinking that authors are talking about a new approach to strategy. Fortunately, to my understanding, there wasn’t any such attempt in the article because execution is not strategy. In fact another good article that I read this week, ‘ Strategy or Execution. The way they perceive risk? Links to this post.

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Leading and Managing business: Catch your receivables young

http://enablingbusiness.blogspot.com/2010/06/catch-your-receivables-young_01.html

Tuesday, June 1, 2010. Catch your receivables young. Jobs performed, either directly or indirectly, generate revenue or focus on cost control. Revenue is generated only when your banker ticks up your bank balance and not when your customer signs the purchase order. Pillars of Receivables management. It is important to assess sales performance in a balanced manner but receivables management is much more than that. Seamless and smooth sales order processing (SOP). Quality of an order. It's a well known asp...

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Leading and Managing business: June 2010

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Wednesday, June 9, 2010. Competitive Performance - Use knowledge and Innovate. Let’s dwell a bit on achieving competitiveness in an established market. We all know that a company can gain an edge over its competitors by achieving one or more of the follow viz., superior quality and service, Cost advantage, Ease of use and Aesthetic design. The following mind map captures various requirements for achieving each of these aspects of competitiveness. A company accumulates knowledge through its people, who le...