Organizational Futurist and Service Design Architect that helps clients organize work for enhanced performance, customer trust and improved culture. Global experience working with government and multiple service organizations.
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Tripp Babbitt's Blog | The 95 Method | newsystemsthinking.com Reviews
https://newsystemsthinking.com
Organizational Futurist and Service Design Architect that helps clients organize work for enhanced performance, customer trust and improved culture. Global experience working with government and multiple service organizations.
Tripp Babbitt's Blog | The 95 Method
Tripp Babbitt's Blog. The 95 Method and Management. Can you have Improved Service Design without Management Change? February 3, 2015. There is one certain way to ruin months of good work on service design, customer experience and user experience work. You fail to make the necessary management improvements to support the new design. Deming’s Profound Changes. Belief in management control as the essential pre-condition for increasing productivity. Belief in the possibility of optimal processes. Just as you...
newsystemsthinking.com
Getting Started - The 95 Method ©
http://newsystemsthinking.com/getting-started.html
A Model to Unlearn. A Model to Learn. Information Technology Design Consulting. Customer Experience (CX) Column. Insightful observation leads to an awareness of true performance - if you know how to look. We are trained to help you see your organizations in new ways and what cultural perspectives influence the design of work. There are several ways that service organizations can begin using The 95 Method. Performance. Personal Reconnaissance. A third option is the 4-day In-House Workshop.
A Model to Unlearn - The 95 Method ©
http://newsystemsthinking.com/a-model-to-unlearn.html
A Model to Unlearn. A Model to Learn. Information Technology Design Consulting. Customer Experience (CX) Column. The Model to Unlearn. The Model to Unlearn was developed to prepare the organization for change. It is a necessary step to secure understanding of the design of the current system and how it performs in the eyes of the customer. The service design you have today is influenced by Seven Perspectives :. You need to understand that culture influences and drives your perspective and your organizati...
Micro-Dig - The 95 Method ©
http://newsystemsthinking.com/micro-dig.html
A Model to Unlearn. A Model to Learn. Information Technology Design Consulting. Customer Experience (CX) Column. The Micro-Dig is a 1 - 2 day look at your organizational culture and customer interactions with a one or two members of your organization. During the engagement, the 95 Method consultant will study customer interactions (demands and encounters) and conduct a general assessment of the organizational culture. The outcome is a high-level, but solid view of the drivers of organizational performance.
A Model to Learn - The 95 Method ©
http://newsystemsthinking.com/a-model-to-learn.html
A Model to Unlearn. A Model to Learn. Information Technology Design Consulting. Customer Experience (CX) Column. The Scientific Method has been developed over the ages as a method of learning. Learning from trial and error gave way to conducting experiments, inductive/deductive reasoning and pragmatism. W. Edwards Deming made famous the PDSA cycle and referenced it as the Shewhart Cycle for Learning and Improvement.
In-House Workshop - The 95 Method ©
http://newsystemsthinking.com/in-house-workshop.html
A Model to Unlearn. A Model to Learn. Information Technology Design Consulting. Customer Experience (CX) Column. A service design workshop to help you understand how customers see your organization and how organizational culture drives your design. The outcome is knowledge of your system and discovery of the opportunities to improve. How to Design a Service Organization for the 21st Century. A Service Design Workshop. How good is your service in the customer’s eyes? What is important to your customers?
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Do You Work On or In the System? | Tripp Babbitt's Blog
http://blog.newsystemsthinking.com/do-you-work-on-or-in-the-system
Tripp Babbitt's Blog. The 95 Method and Management. Do You Work On or In the System? December 1, 2014. Thomas Edison built the world’s first large-scale electrical supply network. (Photo credit: Wikipedia). 8220;Restlessness is discontent and discontent is the first necessity to progress. Show me a thoroughly satisfied man and I will show you a failure.” – Thomas Edison. One of my favorite quotes and part of it can be heard by Susan B. Anthony at Disney World’s American Adventure in EPCOT. Those bent on ...
Is Your Obsession with Schedule Killing Your Quality? | Tripp Babbitt's Blog
http://blog.newsystemsthinking.com/is-your-obsession-with-schedule-killing-your-quality
Tripp Babbitt's Blog. The 95 Method and Management. Is Your Obsession with Schedule Killing Your Quality? November 3, 2014. A couple weeks ago, I went to the W. Edwards Deming Institute pre-conference facilitated by David Langford of Langford Learning. If education and other organizations want to deliver quality students, products or services, then the focus needs to be on the method and not the date. Otherwise, waste and mediocrity will continue to prevail in our systems. Sign in with Twitter. A couple ...
Tripp Babbitt | Tripp Babbitt's Blog
http://blog.newsystemsthinking.com/author/tripp
Tripp Babbitt's Blog. All posts by Tripp Babbitt. Creator of the 95 Method. The 95 Method was developed to assist service organizations in achieving customer trust, improving culture and providing management focus while designing a service organization for the 21st Century. The 95 Method and Management. Can you have Improved Service Design without Management Change? February 3, 2015. There is one certain way to ruin months of good work on service design, customer experience and user experience work.
Uncategorized | Tripp Babbitt's Blog
http://blog.newsystemsthinking.com/category/uncategorized
Tripp Babbitt's Blog. The 95 Method and Management. Performance Appraisals – If Getting Rid of Them was Easy, Wouldn’t They be Gone? December 19, 2014. I joined an interesting discussion at the Deming Institute official site on LinkedIn about performance appraisals. As expected in the Deming community no one spoke for the use of performance appraisals. However, a good list emerged of why organizations use them. Provide a basis for compensation. Identify and respond to outstanding performance. Rew...Assis...
W. Edwards Deming | Tripp Babbitt's Blog
http://blog.newsystemsthinking.com/tag/w-edwards-deming
Tripp Babbitt's Blog. Tag Archives: W. Edwards Deming. The 95 Method and Management. Can you have Improved Service Design without Management Change? February 3, 2015. There is one certain way to ruin months of good work on service design, customer experience and user experience work. You fail to make the necessary management improvements to support the new design. Deming’s Profound Changes. Belief in management control as the essential pre-condition for increasing productivity. And his 14 Points. Just as...
systems thinking | Tripp Babbitt's Blog
http://blog.newsystemsthinking.com/tag/systems-thinking
Tripp Babbitt's Blog. Tag Archives: systems thinking. The 95 Method and Management. Do You Work On or In the System? December 1, 2014. Thomas Edison built the world’s first large-scale electrical supply network. (Photo credit: Wikipedia). 8220;Restlessness is discontent and discontent is the first necessity to progress. Show me a thoroughly satisfied man and I will show you a failure.” – Thomas Edison. Or executives receiving big bonuses and pay, why would they change the system? Those bent on finding a ...
Our Philosophy | Tripp Babbitt's Blog
http://blog.newsystemsthinking.com/our-philosophy
Tripp Babbitt's Blog. We are a different kind of consulting firm. We are the crazy ones. The misfits. The rebels. The troublemakers. The round pegs in the square holes. We are the ones that see things differently. We are not fond of rules and we certainly have no respect for the status quo. And so we seek the crazy ones. The ones seeking deep change and a method to achieve it over a slow, agonizing death mired in waste, complexity, and demoralization. We are kindred spirits . . . beca...
Want to Be a Change Agent? Here is a Method and a Challenge | Tripp Babbitt's Blog
http://blog.newsystemsthinking.com/want-be-a-change-agent-here-is-a-method-and-a-challenge
Tripp Babbitt's Blog. Want to Be a Change Agent? Here is a Method and a Challenge. November 20, 2014. Change agents often are working on efficiency and not effectiveness. The key is to know the difference. Maybe I shouldn’t assume you don’t – and in that case if what I write here is not unfamiliar to you than it is probably someone else. In fact, I know many Lean and Six Sigma folks that get it. What about performance appraisals? Biggest waste of time and effort on earth. Yet, most mid-size and large...
Systems Thinking and Financial Industry | Tripp Babbitt's Blog
http://blog.newsystemsthinking.com/category/systems-thinking-and-financial-industry
Tripp Babbitt's Blog. Category Archives: Systems Thinking and Financial Industry. Systems Thinking and Financial Industry. Why We Should Cheer for Michael Dell. November 5, 2014. Results over past year (as reported by CNBC):. US shipments grew 19.7%. Paid down $1.3 billion in debt. Gained PC market share for 7 quarters in a row. Fastest YoY growth among peers. Building your business with a focus on customers and long-term thinking. W. Edwards Deming would be smiling. Take heed Wall Street – Dell sa...
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Tripp Babbitt's Blog | The 95 Method
Tripp Babbitt’s Blog. The 95 Method and Management. Can you have Improved Service Design without Management Change? February 3, 2015. There is one certain way to ruin months of good work on service design, customer experience and user experience work. You fail to make the necessary management improvements to support the new design. Deming’s Profound Changes. Belief in management control as the essential pre-condition for increasing productivity. Belief in the possibility of optimal processes. Just as you...
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