nickfranc.is

Nick Francis' Blog - List of Articles

My name is Nick Francis. I co-founded Help Scout. On this blog I write about product design, customer experience and building a. February 16, 2015. January 27, 2014. July 31, 2013. May 31, 2013. When Growth is a Bad Thing. April 25, 2013. April 8, 2013. Optimizing the Last Impression. March 22, 2013. March 14, 2013. Invest in What Can't be Bought. March 6, 2013. February 7, 2013. 12 Benefits of Being Under-funded. January 31, 2013. Shutting Down a Product. January 14, 2013.

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Nick Francis' Blog - List of Articles | nickfranc.is Reviews

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My name is Nick Francis. I co-founded Help Scout. On this blog I write about product design, customer experience and building a. February 16, 2015. January 27, 2014. July 31, 2013. May 31, 2013. When Growth is a Bad Thing. April 25, 2013. April 8, 2013. Optimizing the Last Impression. March 22, 2013. March 14, 2013. Invest in What Can't be Bought. March 6, 2013. February 7, 2013. 12 Benefits of Being Under-funded. January 31, 2013. Shutting Down a Product. January 14, 2013.

<META> KEYWORDS

1 saas

2 business

3 essays

4 overachiever culture

5 hiring is marketing

6 early stage distractions

7 customer feedback

8 interview on mixergy

9 scheduling wow factors

10 winning with product

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saas,business,essays,overachiever culture,hiring is marketing,early stage distractions,customer feedback,interview on mixergy,scheduling wow factors,winning with product

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Nick Francis' Blog - List of Articles | nickfranc.is Reviews

https://nickfranc.is

My name is Nick Francis. I co-founded Help Scout. On this blog I write about product design, customer experience and building a. February 16, 2015. January 27, 2014. July 31, 2013. May 31, 2013. When Growth is a Bad Thing. April 25, 2013. April 8, 2013. Optimizing the Last Impression. March 22, 2013. March 14, 2013. Invest in What Can't be Bought. March 6, 2013. February 7, 2013. 12 Benefits of Being Under-funded. January 31, 2013. Shutting Down a Product. January 14, 2013.

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nickfranc.is

1

Shutting Down a Product

http://nickfranc.is/shutting-down-a-product

Shutting Down a Product. January 14, 2013. Last week we shut down a product launched over 4 years ago called Feed My Inbox. It was the first real web app my co-founders and I created. It made money and had a lot of active subscribers, which begs the question of "why? For me it comes down to three big reasons:. 1 It wasn't big enough. 2 Selling to consumers is hard. While selling to consumers is always hard, selling them a web-based service is harder. Most things on the web are free for them. They...I've ...

2

Early Stage Distractions

http://nickfranc.is/early-stage-distractions

July 31, 2013. I've had several recent conversations with people running early stage companies, in which I walk away thinking about distractions. It's so very easy, especially when you have outside funding, to become distracted by things that aren't important. Being busy or working hard isn't nearly good enough to guarantee success in a startup. Focus on the wrong things can easily mean game over. To the big picture? Hiring a "community manager" is a waste of money. This is a valuable opportunity to ...

3

Invest in What Can't be Bought

http://nickfranc.is/invest-in-what-cant-be-bought

Invest in What Can't be Bought. March 6, 2013. You are bound to hear these questions dozens, maybe hundreds of times as a founder:. How are you going to compete with Company XYZ? Can you differentiate from your competition? What if someone creates something better overnight? However, when you invest in things that can't be bought, competition with deepest of pockets has a hard time putting you out of business. My good friends at Wistia. Cracking the customer acquisition nut is about finding what your tea...

4

Winning with Product

http://nickfranc.is/winning-with-product

February 7, 2013. My favorite companies win with product. Your favorites probably do too. These companies are (or have been) underdogs in every sense of the word: fewer people, fewer resources, no name recognition in a crowded market. But they achieve extraordinary success by making something people love. My feelings about Timbuk2 bags are the result of what we at Help Scout call trumpeted reciprocity. My favorite thing about winning with product is that it scales for so-called little guys. Great pro...

5

12 Benefits of Being Under-funded

http://nickfranc.is/12-benefits-of-being-under-funded

12 Benefits of Being Under-funded. January 31, 2013. This article was originally posted for The Huffington Post- http:/ hlp.sc/WqHcqe. In startup land there's always going to be a lot of noise about fundraising. I get it. It's really interesting and lots of great companies raise money. But I believe there are a ton of benefits to being under-funded, or not funded at all, early in the business. They don't have a lot of sex appeal, but neither does running an early-stage startup (surprise! Angels are spend...

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Nick Francis' Blog - List of Articles

My name is Nick Francis. I co-founded Help Scout. On this blog I write about product design, customer experience and building a. February 16, 2015. January 27, 2014. July 31, 2013. May 31, 2013. When Growth is a Bad Thing. April 25, 2013. April 8, 2013. Optimizing the Last Impression. March 22, 2013. March 14, 2013. Invest in What Can't be Bought. March 6, 2013. February 7, 2013. 12 Benefits of Being Under-funded. January 31, 2013. Shutting Down a Product. January 14, 2013.

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