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Naomi Karten Associates: Speaking & Training on Managing Customer ExpectationsTo serve your customers better, listen to them. Then communicate just as much information as they want, no more, no less.
http://www.nkarten.com/
To serve your customers better, listen to them. Then communicate just as much information as they want, no more, no less.
http://www.nkarten.com/
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Karten Associates
Karten, Naomi
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Naomi Karten Associates: Speaking & Training on Managing Customer Expectations | nkarten.com Reviews
https://nkarten.com
To serve your customers better, listen to them. Then communicate just as much information as they want, no more, no less.
nkarten.com
Presentations: managing customer expectations, presentation skills for technical professional & more
http://www.nkarten.com/pres2.html
My presentations offer high-content information in a light and lively manner. I also address these topics in my books. To schedule or discuss a presentation, please contact me by. The presentations described in detail below include:. 1 Changing How You Manage and Communicate Change. 2 Tales of Whoa and The Psychology of Customer Satisfaction. 3 The Black Hole and the Art of Managing Customer Expectations. 4 Chatterboxes and Cave Dwellers: Making Sense of Extraversion and Introversion. In this presentatio...
Advice on how to improve your service effectiveness
http://www.nkarten.com/indepth.html
This section features topics that I address in my books. To help you avoid the glitches and snafus that so many organizations experience. Don't miss the numerous issues of my newsletter. For additional articles on these topics. Contact me at by. ESTABLISHING SERVICE LEVEL AGREEMENTS. Service Level Agreements: Clarifying the Concept. How Not to Establish an SLA. Key Steps in Establishing a Service Level Agreement. How Long Does It Take to Establish an SLA? Avoiding the "Just-in-Case" Syndrome.
Naomi Karten: Helping clients deliver superior service and strengthen communication and presentation skills
http://www.nkarten.com/exp2.html
I've always been fascinated by human behavior. My background includes a B.A. and M.A. in psychology and extensive corporate experience in technical, customer support and management positions. Since forming my training and consulting business in 1984, I've delivered seminars. To more than 100,000 people. I'm the author of several books and ebooks, including:. Presentation Skills for Technical Professionals: Achieving Excellence. Communication Gaps and How to Close Them. How to Establish Service Level Agre...
Naomi Karten Associates: Client List
http://www.nkarten.com/clients.html
The following companies and organizations have hired me to deliver presentations, seminars, or consulting services:. American Society for Association Executives. Baylor College of Medicine. Blue Cross of Pennsylvania. California State Automobile Association. Communication Engineering Seminars (Hong Kong). Digital Equipment Corp. (US, London). Donaldson, Lufkin and Jenrette. Federal Reserve Bank of Cleveland. Information Builders (US, UK, Tokyo). Guardian Life of the Caribbean (Trinidad).
Article on Delivering Superior Service
http://www.nkarten.com/article5.html
Saltwater Lessons in Customer Service. Clues about how to succeed in providing superior service are everywhere. On a fun-in-the-sun trip, I learned more than my fair share. My husband and I had been scuba diving only once before, ten years earlier, but Tom, our instructor, wasn t concerned. As the boat headed in the direction of Nothing But Water, he said he d tell us everything we needed to know and he did. So it was a shock when I got caught in one of those pockets of turbulence and was suddenly and ra...
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The Satir Change Model
http://stevenmsmith.com/ar-satir-change-model
The Satir Change Model. By Steven M. Smith. Middot; 192 comments. Improvement is always possible. This conviction is the heart of the transformation system developed by family therapist Virginia Satir. Her system helps people improve their lives by transforming the way they see and express themselves. The impact on group performance of a well assimilated change during the five stages of the Satir Change Model. Stage 1: Late Status Quo. Caught in a web of dysfunctional concepts, the members whose opinions...
Mitch’s Testing Kata | TestNess
https://testness.wordpress.com/2014/09/29/mitchs-testing-kata
8230; Lanessa's musings on tenacity and learning in Software Testing. Mitch’s Testing Kata. Thanks to Mitch Ferrer, Application Architect with AppRiver, LLC, for hosting the Gulf Coast Software Testing June Meetup. And to our friends at the Gulf Coast Center for Innovation and Entrepreneurship. For providing meeting space for 10 Test Enthusiasts. After we were satisfied that we had a good start exploring user stories and acceptance criteria, Mitch walked us through two solutions, a math solution and pure...
Test Across the Bay! Meetup in Mobile, AL | TestNess
https://testness.wordpress.com/2014/09/29/334
8230; Lanessa's musings on tenacity and learning in Software Testing. Test Across the Bay! Meetup in Mobile, AL. Thank you to CTS Mobile. Sponsoring and hosting this month’s Lean Coffee Style Meetup. In their Wall Street office. It was great to have both testers and developers at the table forming our own agenda, sharing insights, experiences, laughs, and food. Dev/QA communication and relationships. How not to play the blame game , communication throughout the build cycles. Apply multiple test techniques.
Career Composting | TestNess
https://testness.wordpress.com/2013/12/30/career-composting
8230; Lanessa's musings on tenacity and learning in Software Testing. As kids, my brother and I loved to dig into our family’s enormous compost. I love to unearth bugs in software and appreciate help finding bugs in my thinking. Like composting, growing into new habits take practice and patience. Here is the goodness which surfaced over time in the bins of the greatest personal challenges in my recent software testing history. I have a voice and I trust myself to use it. I am not a gatekeeper or Product ...
George Dinwiddie's blog » Books
http://blog.gdinwiddie.com/tag/books
George Dinwiddie's blog. AYE 2008 – Remembering Your Resources When Stressed. Monday, November 10, 2008. On last Monday afternoon, I attended the session,. Remembering Your Resources When Stressed: The Self Esteem Toolkit. Filed in Tools and Techniques. A story about statistics. Tuesday, June 19, 2007. Filed in Individuals and Interactions. Studying patterns for Fearless Change. Tuesday, February 6, 2007. Don Gray got me started, with his posting of 3×5 notecards. By Mary Lynn Manns. I agree with him tha...
Stay Upbeat During the Downbeat « Jeff Lipschultz’s Blog
https://jefflipschultz.wordpress.com/2009/03/25/stay-upbeat-during-the-downbeat
Jeff Lipschultz’s Blog. I Think, Therefore I Blog. Stay Upbeat During the Downbeat. As we all know, behind every dark cloud is a silver lining, right? When one door closes, another opens. Things happen for a reason. Don’t you just love cliches? I met author Jim Atkinson. Last night and he enlightened me when he said, “Cliches are true.” And when it comes to job transitions and managing your career, I believe it best to heed Jim’s advice on cliches. And not let the. Once you gain momentum, don’t let...
Category Archive for "Links" | Catalysis Group
http://catalysisgroup.com/category/links
Management & Organizational Development. Naomi Karten is a wonderful author, speaker and consultant for organizations trying to improve their customer service. Among her specialties are creation of effective service level agreements. Roger von Oech has written a variety of books about problem solving and creative thinking. Jerry Weinberg and Don Gauss. Jerry Weinberg and Don Gauss wrote a book called “Are your lights on? Edward de Bono is one of the few authors to explore tactics for problem solving.
agilesolutionspace.blogspot.com
Exploring Agile Solutions: Feedback, the Secret of Agile Development
http://agilesolutionspace.blogspot.com/2015/04/feedback-secret-of-agile-development.html
Software Development with Agile practices. C Keith Ray is developing software for Sizeography. He writes code for multiple platforms and languages, including iOS. To join our mailing lists and see more about our products. Keith's Résumé (pdf). Saturday, April 11, 2015. Feedback, the Secret of Agile Development. Originally posted 2003.May.10 Sat; links may have expired.). A paper of mine, about feedback in Agile. Projects, has been published on the AYE Conference. The Standish group, in their Chaos Report.
Personal Blindspots | TestNess
https://testness.wordpress.com/2014/08/04/personal-blindspots
8230; Lanessa's musings on tenacity and learning in Software Testing. Weird…when you get close to something that BIG you can’t see anything at all. Toad the Wet Sprocket,. Presentation at my 1st CAST. Karen Johnson’s Debriefing Alone. Question 1 is my “dripping faucet”. Julie Zhou’s Manager’s Manifesto. I will share several blind spot examples as part of my story in my CAST 2014. Track session, Beyond Bewilderment. Blind spots through katas, paired testing and development. More later. 3 comments so far.
May Meetup Redux, Mobile Software Development & Testing | TestNess
https://testness.wordpress.com/2014/05/29/may-meetup-redux-mobile-software-development-testing
8230; Lanessa's musings on tenacity and learning in Software Testing. May Meetup Redux, Mobile Software Development & Testing. Eight of us (including a colleague from Mobile, AL! Gathered earlier this month for the Gulf Coast Software Testing Meetup. Thank you to Janusz Chudzynski. For speaking with us about Mobile Application Software Development and Testing in iOS and Android. Janusz is a software engineer, frequent presenter. And unit testing with XC test framework. Strengths of xml-based layouts.
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Nikki Atkinson - Watercolors, acrylics, pastels and oils. Austin, TX.
Watercolors, acrylics, pastels and oils. Austin, TX. Select a painting for details. Contact me via email.
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Tuesday, December 13, 2005. The 3rd project " Urban Identity". Since I left Japan in my early life and never lived there again since ( I only went back to Japan 3 times in 13 years, about 1 week each visit), the time and my memory in Tokyo has stopped in my mind. Most video clips and images I used for my video represent my memories of Tokyo while I lived there for a short time. I enjoyed revisiting my memory and reconstructing my version of Tokyo while I was making the movie. Key words of "Urban":. Too m...
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Naomi Karten Associates: Speaking & Training on Managing Customer Expectations
Would You Like Career-Enhancing Communication Skills? To more than 100,000 people internationally. To help them improve customer satisfaction, manage change, strengthen relationships, and develop strong presentation skills. My presentation skills seminar. Earned the Best Tutorial Award. At the 2009 EuroStar conference in Stockholm. This cartoon was created for me by Mark Tatro. My books, newsletters and articles offer a vast. How to Establish Service Level Agreements. My most recent book).
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I am a web-designer, website creator and a WordPress developer. I speak and write good English! App landing page with smooth scroll. Code Player for HTML, CSS, JS. Weather Forecast for a city. Notes - anytime, anywhere! Address Locator with Google Maps. If you want to submit this form, do not enter anything in this field.
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Just about me and my interests :). Sunday, April 20, 2008. It was another hot afternoon in college and I was happily browsing at the department lab. I generally cut the call abruptly after I hear that common sentence! This call had the same lady voice, but it started off with "Am I talking to Mr. Karthik? Now this was different, as none of the usual call centres refer to Names (possibly because they do not have access to that piece of information). I was flabbergasted at what i heard! I was about to repl...
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