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Nonstop Retention | Freedom to stay

8220;Successful customer retention. Starts with the first contact an organization has with a customer and continues throughout the entire lifetime of a relationship. That’s not how telecom operators did it. Equipment subsidisation became the excuse to lock customers in. To long, inflexible, service contracts. Was secondary until the point in time close to the end of the customer’s contract when the operator faced a risk of churn. If we plot that retention effort. And subscriber retention cost. About usin...

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8220;Successful customer retention. Starts with the first contact an organization has with a customer and continues throughout the entire lifetime of a relationship. That’s not how telecom operators did it. Equipment subsidisation became the excuse to lock customers in. To long, inflexible, service contracts. Was secondary until the point in time close to the end of the customer’s contract when the operator faced a risk of churn. If we plot that retention effort. And subscriber retention cost. About usin...
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4 nonstop retention index
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Nonstop Retention | Freedom to stay | nonstopretention.com Reviews

https://nonstopretention.com

8220;Successful customer retention. Starts with the first contact an organization has with a customer and continues throughout the entire lifetime of a relationship. That’s not how telecom operators did it. Equipment subsidisation became the excuse to lock customers in. To long, inflexible, service contracts. Was secondary until the point in time close to the end of the customer’s contract when the operator faced a risk of churn. If we plot that retention effort. And subscriber retention cost. About usin...

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nonstopretention.com nonstopretention.com
1

Examples and proof-points | Nonstop Retention

http://nonstopretention.com/nonstop-retention-index/examples-and-proof-points

Our Nonstop Retention Workshop. For operators is full of examples and proof-points. To show that mobile brands with high Nonstop Retention indexes. Also are successful, we sample a few key proof-points here. Since the number of net adds is an indication both of a mobile brand’s attractiveness to. Customers as well as an indication of its attractiveness to. Customers, this graph provides proof of Free’s success in the French mobile market. The graph below shows the. The customer base compared to T-Mobile.

2

Freedom to stay – The power of 40000 Tweets | Nonstop Retention

http://nonstopretention.com/freedom-to-stay-the-power-of-40000-tweets

Freedom to stay The power of 40000 Tweets. 19 March, 2015. This blog post was first published at tefficient.com. Consumers often think of carriers being somewhat stuffy and dusty, being slow to give customers flexibility and big at small print. But there are great exceptions to the rule with T-Mobile. In the US, Free. In France and Tele2. In Sweden, and we believe the next two years will see some further fun, entertaining and disruptive carrier offerings on the market. As the above graph shows, T-Mobile’...

3

Inclusive value and simplicity make Free the Nonstop Retention runner-up | Nonstop Retention

http://nonstopretention.com/inclusive-value-and-simplicity-make-free-the-nonstop-retention-runner-up

Inclusive value and simplicity make Free the Nonstop Retention runner-up. 29 September, 2015. Not a single time has Free Mobile. Changed its prices. Read that again. How many other telcos can say that? In contrast, our industry is full of price changes, price campaigns, introductory prices and discounts. By now, mobile customers know that whatever the offer is this week, there’s no rush: The likelihood of finding an at least as good offer next week is high. No new price points have been added. But they h...

4

Nonstop Retention Index | Nonstop Retention

http://nonstopretention.com/nonstop-retention-index

30 reasons to stay, but lock-in isn’t one. We have ranked some of the mobile brands of the world according to how well they do in Nonstop Retention. Do you feel that you’re missing out? Or do you want to understand more about your position? Please contact us at info@tefficient.com. The Nonstop Retention Index. Are considered weighted according to their retention impact on mobile consumer customers on non-binding contracts in mature markets. These 30 indicators fall into six different categories. A value ...

5

T-Mobile USA takes top spot in Nonstop Retention | Nonstop Retention

http://nonstopretention.com/t-mobile-usa-takes-top-spot-in-nonstop-retention

T-Mobile USA takes top spot in Nonstop Retention. 14 September, 2015. When we today launch Nonstop Retention. Our toolbox for how mobile brands should keep customers with non-binding contracts loyal we also introduce the Nonstop Retention Index. In our first top list. More brands will be listed in the coming months T-Mobile USA. Takes the No 1 spot with a Nonstop Retention Index of 58. In mind, launching initiative after initiative to make customers actively want to stay with T-Mobile. Would have increas...

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tefficient.com tefficient.com

Mobile consolidation: Less is more? | tefficient

http://tefficient.com/mobile-consolidation-less-is-more

Network sharing JV benchmark. Measure, compare and improve competitiveness within telecoms. Mobile consolidation: Less is more? You already have a view about the consolidation of mobile operators in Europe, don’t you? Some people believe that four. Mobile operators are the guarantee for sufficient market competition. The entry of Free Mobile in France suggests this. Other argue that three. Since 2012, the European Union has seen three markets consolidate from four to three. Where O2 acquired E-plus.

tefficient.com tefficient.com

What is “perfect voice” anyhow? | tefficient

http://tefficient.com/what-is-perfect-voice-anyhow

Network sharing JV benchmark. Measure, compare and improve competitiveness within telecoms. What is “perfect voice” anyhow? Vodafone Group is running an ambitious investment and modernisation programme called Project Spring. It’s nice to see that the investments and the focus are leading to an improvement of Vodafone’s network KPIs. To convey that message, Vodafone Group is reporting network quality KPIs that most other operators have never communicated: Dropped call rate. The Nordic operator benchmark.

tefficient.com tefficient.com

The Alps operator benchmark | tefficient

http://tefficient.com/the-alps-operator-benchmark

Network sharing JV benchmark. Measure, compare and improve competitiveness within telecoms. The Alps operator benchmark. In 2013, tefficient introduced the Nordic operator benchmark. To telcos in Sweden, Finland and Norway. The feedback has been strong, leading to repetitions in 2014 and 2015. Denmark was added in 2015. Unlike other benchmarks, it has a local view. Since no numbers need to be “adjusted” in an attempt to mask that they weren’t comparable in the first place. 8220;What every operator. We&#8...

tefficient.com tefficient.com

Nordic operator benchmark 2015 | tefficient

http://tefficient.com/nordic-operator-benchmark-2015

Network sharing JV benchmark. Measure, compare and improve competitiveness within telecoms. Nordic operator benchmark 2015. There are two major changes to this benchmark compared to 2013 and 2014:. The scope has been expanded from mobile operators to mobile, fixed/cable and integrated operators. The peer group country cluster has also been expanded: We now welcome Denmark. As a complement to Sweden. Mobile, fixed/cable and/or the integrated benchmark. Operator’s mobile-fixed mix. 549 KPIs derived from a ...

tefficient.com tefficient.com

Benchmarks | tefficient

http://tefficient.com/benchmarks

Network sharing JV benchmark. Measure, compare and improve competitiveness within telecoms. Benchmarking should be done in a local. And relevant peer group. It should be 100% fact based. It’s pointless to benchmark peer group values which have been adjusted. There are no facts left. Benchmarking findings must be tested against the unique differentiation and strategy. Of the specific operator. If not, it drives everyone in the same non-differentiating direction. Efficiency is wider than cost.

tefficient.com tefficient.com

Analysis | tefficient

http://tefficient.com/analysis

Network sharing JV benchmark. Measure, compare and improve competitiveness within telecoms. We provide our readers and customers with facts. We think a good analysis contains less words. And more numbers and graphs. So we work hard to improve the visualisation of complex data. Analyses done for our customers. Are by nature confidential even though the actions taken based on them often lead to products or strategies that become very visible. Free for anybody to download and read. 46 763 25 23 60.

tefficient.com tefficient.com

About tefficient | tefficient

http://tefficient.com/about-tefficient

Network sharing JV benchmark. Measure, compare and improve competitiveness within telecoms. 46 763 25 23 60. Tefficient AB, Boltensternsvägen 48C, S-236 38 Höllviken. Measure, compare and improve competitiveness within telecoms. 46 763 25 23 60. Measure, compare and improve competitiveness within telecoms. Smartphone users in almost all mature markets spend more time on Wi-Fi than on 3G/4G. Without an attractive iPhone, operators’ EBITDA margin surges. Roam Like Home the beta. Proudly powered by WordPress.

tefficient.com tefficient.com

This is how much 4G LTE coverage improved in nine months | tefficient

http://tefficient.com/this-is-how-much-4g-lte-coverage-improved-in-nine-months

Network sharing JV benchmark. Measure, compare and improve competitiveness within telecoms. This is how much 4G LTE coverage improved in nine months. Has become the industry norm when operators communicate how far they are when it comes to 4G LTE network rollout. In a previous post. We compared the communicated population coverage in September 2014. These values are yellow. In the graph below click to enlarge. Bars represent the situation in June 2015 (or last operator-communicated figure). This indicate...

tefficient.com tefficient.com

Mobile data usage: Price and bucket size matter | tefficient

http://tefficient.com/mobile-data-usage-price-and-bucket-size-matter

Network sharing JV benchmark. Measure, compare and improve competitiveness within telecoms. Mobile data usage: Price and bucket size matter. Mobile data usage continues to grow: 58%. For the markets in this analysis. In some high usage markets like the US. We however see signs of saturation with annual usage growth of just about 20%. But it’s not a general trend: In other high usage markets Finland. The mobile data usage grew 60 to 80%. Customer behaviour in low usage markets like Germany. 46 763 25 23 60.

tefficient.com tefficient.com

11 | August | 2015 | tefficient

http://tefficient.com/2015/08/11

Network sharing JV benchmark. Measure, compare and improve competitiveness within telecoms. Daily Archives: 11 August 2015. This is how much 4G LTE coverage improved in nine months. Has become the industry norm when operators communicate how far they are when it comes to 4G LTE network rollout. In a previous post. We compared the communicated population coverage in September 2014. These values are yellow. Measure, compare and improve competitiveness within telecoms. 46 763 25 23 60.

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8220;Successful customer retention. Starts with the first contact an organization has with a customer and continues throughout the entire lifetime of a relationship. That’s not how telecom operators did it. Equipment subsidisation became the excuse to lock customers in. To long, inflexible, service contracts. Was secondary until the point in time close to the end of the customer’s contract when the operator faced a risk of churn. If we plot that retention effort. And subscriber retention cost. About usin...

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