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Pipkins, Inc. | Workforce Management Solutions for the Contact Center Industry

Workforce management (WFM) software for scheduling, forecasting and performance management of your contact center agents, back office and offsite workers.

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Pipkins, Inc. | Workforce Management Solutions for the Contact Center Industry | pipkins.com Reviews
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Workforce management (WFM) software for scheduling, forecasting and performance management of your contact center agents, back office and offsite workers.
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Pipkins, Inc. | Workforce Management Solutions for the Contact Center Industry | pipkins.com Reviews

https://pipkins.com

Workforce management (WFM) software for scheduling, forecasting and performance management of your contact center agents, back office and offsite workers.

INTERNAL PAGES

pipkins.com pipkins.com
1

Pipkins - About us, Company History, and Management

http://www.pipkins.com/about.aspx

Manager of Software Development. Manager of Web Development. Manager of Customer Care. Hogan joined Pipkins' Customer Care Department in February 1997 as a Trainer. In June 1999, he was promoted to Manager of Customer Care. He is responsible for overseeing the implementation for all new customers, scheduling initial and follow-up training and support once a sale has been completed. The company has an installed base of solutions in a wide variety of industries, from financial services and health care to m...

2

Pipkins - Site map

http://www.pipkins.com/sitemap.aspx

What is Workforce Management? Phone: 44 (1709) 709800. 1 McBride and Sons Center Drive Suite #140. Chesterfield, MO 63005. Pipkins 2016 User Group Conference. Events Pipkins Will Be Attending. Frost and Sullivan West. San Francisco, CA. Pipkins, Inc. - 1 McBride and Son Center Drive, Suite 140, Chesterfield, MO 63005 Phone: (314) 469-6106 Email: info@pipkins.com.

3

Pipkins - Products (Workforce Management for Call Centers - scheduling, forecasting)

http://www.pipkins.com/products.aspx

The following advanced patented algorithms are used in all Pipkins scheduling and forecasting products. Correct modeling of queue sizes - allows for the prediction and limiting of the number and percent of busies. Modeling caller abandon rates - allows for the prediction and limiting of the number and percent of abandons. Calls handled, a complement of busies and abandons, can be used as a service level type. Accounts for indirectly occupied time of agents (bathroom breaks, supervisor queries, etc.).

4

Pipkins - Product Information Request Form

http://www.pipkins.com/info.aspx

Request Pipkins' Product Information. Please provide the following information and we will send you additional literature for the desired products. You can also request information by sending an email to: info@pipkins.com. Which products are you interested in? Vantage Point (Forecasting, Scheduling and Reporting). Interested in a price quote for Pipkins' products? Interested in a demo of Pipkins' products? ACD / Switch / System Type. The code you entered is not valid. Type the code from the image.

5

Pipkins - Products (Workforce Management for Call Centers - scheduling, forecasting)

http://www.pipkins.com/prod_mccc.asp

The following advanced patented algorithms are used in all Pipkins scheduling and forecasting products. Correct modeling of queue sizes - allows for the prediction and limiting of the number and percent of busies. Modeling caller abandon rates - allows for the prediction and limiting of the number and percent of abandons. Calls handled, a complement of busies and abandons, can be used as a service level type. Accounts for indirectly occupied time of agents (bathroom breaks, supervisor queries, etc.).

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LINKS TO THIS WEBSITE

workforcescheduling.com workforcescheduling.com

WorkforceScheduling.com - How to Subscribe

https://www.workforcescheduling.com/subscribe.asp

Subscribing to our hosted workforce management solutions involves a simple 6 step process. This process can usually be accomplished in a very short time period, depending on the complexity of your requirements. Refer to the frequently asked questions. Page for additional subscription information. Contact a Pipkins representative. To discuss your workforce management requirements and determine if our product will meet your needs. Or, fill out our information request. Flat rate monthly fee. A Pipkins custo...

workforcescheduling.com workforcescheduling.com

WorkforceScheduling.com - call center workforce management software for scheduling and forecasting your contact center agents, by Pipkins, Inc.

https://www.workforcescheduling.com/default.asp

Welcome to WorkforceScheduling.com. Developed by Pipkins, Inc. WorkforceScheduling.com is a hosted, low cost. Subscription-based, solution for managing your call center workforce. By utilizing the power of our enterprise workforce management solution, Maxima Advantage Vantage Point. In combination with database, scheduling, and forecasting engines hosted on our servers and a web portal for agent access; you gain all the benefits that a hosted solution can offer:. Predictable costs - "pay as you grow".

workforcescheduling.com workforcescheduling.com

WorkforceScheduling.com - What is Workforce Management

https://www.workforcescheduling.com/wfm.asp

Therefore, balancing the work volume and resources to achieve a desired quality of service is the essence of Workforce Management. The responsibility does not end with the production of an optimal schedule. Immediate and unexpected changes in employee status, such as sick leave, or unforeseen changes in the workload dictate that conditions be constantly monitored, and spontaneous adjustments made. Page for descriptions of our current line of Workforce Management solutions.

callcentertimes.com callcentertimes.com

Mystery Shopping and Remote Monitoring - Buyer's Guide - Call Center Times

http://www.callcentertimes.com/BuyersGuide/MysteryShoppingandRemoteMonitoring/tabid/88/Default.aspx

Call Center Incentive Solutions. Voice and Data Solutions. Monitoring and Recording Solutions. Mystery Shopping and Remote Monitoring. Live Chat, Email Management, and Website Analytics. Call Center Skills Assessment. Call Center Employment Testing. On-Demand Call Center Software. Customer Interaction Management Solutions. Staffing Solutions for Call Centers. Call Center Cubicles Solutions. Mystery Shopping and Remote Monitoring. ARC Consulting, LLC. Sessions, and . ARC works to keep our clients at the f...

callcentertimes.com callcentertimes.com

Call Center Times - Buyers Guide - Back Office Services

http://www.callcentertimes.com/BuyersGuide/BackOfficeServices/tabid/74/Default.aspx

Call Center Incentive Solutions. Voice and Data Solutions. Monitoring and Recording Solutions. Mystery Shopping and Remote Monitoring. Live Chat, Email Management, and Website Analytics. Call Center Skills Assessment. Call Center Employment Testing. On-Demand Call Center Software. Customer Interaction Management Solutions. Staffing Solutions for Call Centers. Call Center Cubicles Solutions. Nearshore call center services in spanish, native English, or french. Seat lease , or we build facilities to specs.

callcentertimes.com callcentertimes.com

Organizational Consulting - Buyer's Guide - Call Center Times

http://www.callcentertimes.com/BuyersGuide/OrganizationalConsulting/tabid/81/Default.aspx

Call Center Incentive Solutions. Voice and Data Solutions. Monitoring and Recording Solutions. Mystery Shopping and Remote Monitoring. Live Chat, Email Management, and Website Analytics. Call Center Skills Assessment. Call Center Employment Testing. On-Demand Call Center Software. Customer Interaction Management Solutions. Staffing Solutions for Call Centers. Call Center Cubicles Solutions. Outsource Consultants - Call Center Advisors. CONSIDERING OUTSOURCING YOUR CALLS? To discuss your business needs an...

callcentertimes.com callcentertimes.com

Call Center Times - Buyers Guide - Call Center Outsourcing

http://www.callcentertimes.com/BuyersGuide/CallCenterOutsourcing/tabid/72/Default.aspx

Call Center Incentive Solutions. Voice and Data Solutions. Monitoring and Recording Solutions. Mystery Shopping and Remote Monitoring. Live Chat, Email Management, and Website Analytics. Call Center Skills Assessment. Call Center Employment Testing. On-Demand Call Center Software. Customer Interaction Management Solutions. Staffing Solutions for Call Centers. Call Center Cubicles Solutions. Call us today at 877-755-9188. Or visit our website:  Quality Contact Solutions. EMS, Inc. is interested in inv...

callcentertimes.com callcentertimes.com

Call Center Times - Buyer's Guide - Call Center Training

http://www.callcentertimes.com/BuyersGuide/CallCenterTraining/tabid/78/Default.aspx

Call Center Incentive Solutions. Voice and Data Solutions. Monitoring and Recording Solutions. Mystery Shopping and Remote Monitoring. Live Chat, Email Management, and Website Analytics. Call Center Skills Assessment. Call Center Employment Testing. On-Demand Call Center Software. Customer Interaction Management Solutions. Staffing Solutions for Call Centers. Call Center Cubicles Solutions. 160;   . The Taylor Reach Group, Inc. Our services include;. 160;Customer Experience Assessments and Benchmarking.

emailtopia.com emailtopia.com

emailtopia :: About

http://emailtopia.com/about

How many emails do your agents receive each day? Which agents are answering specific emails? How long does each response take? Are your agents handling customers properly? Emailtopia can provide the answers! Discover detailed reports and performance metrics. Discover emailtopia's Emailgistics suite. Are emails sent to general mailboxes (i.e. sales@, info@) being answered promptly and professionally? Is our organization sending obtrusive emails (SPAM) to customers or potential customers? Emailtopia is ded...

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Pipkins, Inc. | Workforce Management Solutions for the Contact Center Industry

Enterprise Workforce Management Solutions. Introducing our new Cloud Contact Center Software Package, a sophisticated omnichannel ACD and more. Empower your agents and gain comprehensive, cost-effective, omnichannel control of your contact center operations from within a single platform with this new, cloud-hosted ACD solution powered by Bright Pattern. Or call 800.469.6106. Or call 800.469.6106. Or call 800.469.6106. Or call 800.469.6106. Vantage Point is Pipkins’ premier enterprise workforce management...

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Artist bears by teddy bear artist Jane Mogford of Pipkins Bears UK

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