pleasecomplain.typepad.com

Please Complain

Saturday, 02 June 2007. The lessons of Dell. Yesterday's post about the Dell customer who couldn't work out how to turn off his computer actually has a lot of lessons for consumers and for businesses. Don't take it personally. Still be helpful if you can. Don't make it so hard for people to complain by asking them a million questions before helping them. Make sure they can clearly understand your complaint (ie. don't yell if you can help it). Posted at 11:28 PM in Handling complaints. Friday, 01 June 2007.

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Saturday, 02 June 2007. The lessons of Dell. Yesterday's post about the Dell customer who couldn't work out how to turn off his computer actually has a lot of lessons for consumers and for businesses. Don't take it personally. Still be helpful if you can. Don't make it so hard for people to complain by asking them a million questions before helping them. Make sure they can clearly understand your complaint (ie. don't yell if you can help it). Posted at 11:28 PM in Handling complaints. Friday, 01 June 2007.

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1 please complain

2 for businesses

3 lesson 1

4 stay calm

5 lesson 2

6 lesson 3

7 lesson 4

8 for customers

9 keep your cool

10 permalink

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Please Complain | pleasecomplain.typepad.com Reviews

https://pleasecomplain.typepad.com

Saturday, 02 June 2007. The lessons of Dell. Yesterday's post about the Dell customer who couldn't work out how to turn off his computer actually has a lot of lessons for consumers and for businesses. Don't take it personally. Still be helpful if you can. Don't make it so hard for people to complain by asking them a million questions before helping them. Make sure they can clearly understand your complaint (ie. don't yell if you can help it). Posted at 11:28 PM in Handling complaints. Friday, 01 June 2007.

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pleasecomplain.typepad.com

1

Please Complain: Please explain the name

http://pleasecomplain.typepad.com/please_complain/2007/05/please_explain_.html

Laquo; Can't we all just get along? Dell calmly explains how the power button works ». Thursday, 31 May 2007. Please explain the name. When we came up with the name Please Complain, we thought it would really resonate because not only was it kind of ironic with a smile - given that businesses don't usually request complaints, it seems counter-intuitive - but we also thought it would strike a chord in Australia because of politician Pauline Hanson's most famous line: please explain. The lessons of Dell.

2

Please Complain

http://pleasecomplain.typepad.com/please_complain

Saturday, 02 June 2007. The lessons of Dell. Yesterday's post about the Dell customer who couldn't work out how to turn off his computer actually has a lot of lessons for consumers and for businesses. Don't take it personally. Still be helpful if you can. Don't make it so hard for people to complain by asking them a million questions before helping them. Make sure they can clearly understand your complaint (ie. don't yell if you can help it). Posted at 11:28 PM in Handling complaints. Friday, 01 June 2007.

3

Please Complain: Archives

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Subscribe to this blog's feed. The lessons of Dell. Dell calmly explains how the power button works. Please explain the name. Can't we all just get along? Subscribe in a reader. Enter your email address:.

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Please Complain: June 2007

http://pleasecomplain.typepad.com/please_complain/2007/06/index.html

Laquo; May 2007. Saturday, 02 June 2007. The lessons of Dell. Yesterday's post about the Dell customer who couldn't work out how to turn off his computer actually has a lot of lessons for consumers and for businesses. Don't take it personally. Still be helpful if you can. Don't make it so hard for people to complain by asking them a million questions before helping them. Make sure they can clearly understand your complaint (ie. don't yell if you can help it). Posted at 11:28 PM in Handling complaints.

5

Please Complain: Videos

http://pleasecomplain.typepad.com/please_complain/videos

Friday, 01 June 2007. Dell calmly explains how the power button works. Keeping with the theme of anything to do with complaints here's an interesting recorded phone conversation. Despite the customer's expletives, he actually gets some help :-). Posted at 10:06 PM in Videos. Subscribe to this blog's feed. The lessons of Dell. Dell calmly explains how the power button works. Please explain the name. Can't we all just get along? Subscribe in a reader. Enter your email address:.

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Saturday, 02 June 2007. The lessons of Dell. Yesterday's post about the Dell customer who couldn't work out how to turn off his computer actually has a lot of lessons for consumers and for businesses. Don't take it personally. Still be helpful if you can. Don't make it so hard for people to complain by asking them a million questions before helping them. Make sure they can clearly understand your complaint (ie. don't yell if you can help it). Posted at 11:28 PM in Handling complaints. Friday, 01 June 2007.

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