portal.higherground.com

higherground.com

Events Archive - HigherGround, Inc.

http://higherground.com/calendar

Call Recording for Call Center and Public Safety. Events for August 2016. Export Month's Events. Smith County 911 Communications District. Even after using HigherGround's recording equipment for several years, I am still discovering available features and reports that are extremely useful in my everyday tasks. I would definitely recommend the product. Harris County Mobile Command Operations. John L. Byrd. Yuma Public Safety Communications Center, Arizona. LuSandra A. Harris. We are done with fork lift up...

higherground.com

Distributors | Call Recording by HigherGround

http://higherground.com/alliances/distributors

Call Recording for Call Center and Public Safety. To achieve our goal of providing sustained and measurable value to our clients, HigherGround offers our products and services directly and through a well-established network of business partners. Advantages of Partnership with HigherGround. Complimentary products to expand and enhance your current product offering. Greater market exposure for increased revenue. An extensive rollout and software demonstration training is provided to an authorized resellers...

higherground.com

Collections | Call Recording by HigherGround

http://higherground.com/solutions/collections-call-recording

Call Recording for Call Center and Public Safety. Regulations is paramount in the collections industry. HigherGround's Calibre product suite is designed to ensure complete regulatory compliance. To reliably manage and monitor all communications. Calibre’s call recording capabilities enable collection contact centers to capture all interactions from phone and email communications to screen capture of collection agent desktops. These critical tools and customized reports provide directors with visi...The C...

higherground.com

FAQs | Call Recording by HigherGround

http://higherground.com/support/faqs

Call Recording for Call Center and Public Safety. All HigherGround interaction recording solutions can be configured to record VOIP phone and radio calls offered by several of today's top vendors including; Avaya and Cisco solutions. View the HigherGround alliances page to see just a few of the integration solutions. How does reporting on HigherGround systems compare with other systems? Why would I want to use I'm Alive(TM) to monitor my system? How did HigherGround get its start? Customers with existing...

higherground.com

HigherGround Management | Call Recording by HigherGround

http://higherground.com/company/higherground-management

Call Recording for Call Center and Public Safety. Vice President, Sales. Vice President, Technology. Vice President, Core Services. Smith County 911 Communications District. Even after using HigherGround's recording equipment for several years, I am still discovering available features and reports that are extremely useful in my everyday tasks. I would definitely recommend the product. Harris County Mobile Command Operations. The Capture911 product is very user-friendly and easy to learn. That is imp...

higherground.com

Healthcare and Hospital call recording solutions

http://higherground.com/solutions/healthcare-call-recording

Call Recording for Call Center and Public Safety. HigherGround’s call recording solutions are designed to ensure that the needs of healthcare professionals are met. Recording calls in a hospital or healthcare related call center requires adherence to a multitude of regulations including. To learn more about how Calibre. Can optimize your healthcare call center, contact a HigherGround representative today! HigherGround solution specialists are standing by to answer any questions you might have. Even after...

higherground.com

Call Recording for the Transportation Industry

http://higherground.com/solutions/transportation-call-recording

Call Recording for Call Center and Public Safety. Designed to handle the complex communication systems of the transportation industry. Calibre's Agent Evaluation ensures agents adhere to call center protocols and identify agent improvement areas. Supervisors can evaluate recorded interactions or monitor calls in real time. Keeping up with the training needs in the contact center is fundamental to enhancing customer satisfaction and operational efficiency. Click here for an online chat form. The Capture91...

higherground.com

Alliances | Call Recording by HigherGround

http://higherground.com/alliances

Call Recording for Call Center and Public Safety. HigherGround partners and/or integrates with technology leading companies in the Contact Center, CRM, and telecommunications markets to bring our clients best-in-class solutions. HigherGround Integration Partners here. Smith County 911 Communications District. Harris County Mobile Command Operations. The Capture911 product is very user-friendly and easy to learn. That is important - especially for our mobile units. John L. Byrd. LuSandra A. Harris. We did...

higherground.com

Professional Services | Call Recording by HigherGround

http://higherground.com/support/professional-services

Call Recording for Call Center and Public Safety. Getting your system up and running with unparalleled care and quality HigherGround offers a comprehensive suite of Professional Services packages that allow you to get your system operating at its full potential and the ability to maximize your business objectives. Our team of project managers, integration engineers, installation technicians and trainers provide expertise in every aspect of deployment:. Click here for an online chat form. John L. Byrd.

higherground.com

Training | Call Recording by HigherGround

http://higherground.com/support/training

Call Recording for Call Center and Public Safety. This session gives system administrators the knowledge to configure, manage and maintain the HigherGround system. Add and delete users, configure recording groups, define recording triggers and manage archives. Trains managers to search for and playback recordings, productively monitor and evaluate agent performance on-demand and real-time, design and utilize grading forms and generate reports. The session teaches the trainees to utilize HigherGround’s Ca...