publicisloyalty.com.au

Publicis Solutions Loyalty Australia Contact Centres | CRM | Customer Service | Engagement | Loyalty Programs

Richard Switzky, our Managing Partner, was invited to share his expertise and insights about how to effectively assess and prioritise customer needs at the Railway Association conference. [ more ]. Latest Blog: Facebook's Tips for Engaging Users. Our latest blog analyses the meaning of GM's recent changes to its marketing investment on Facebook, and Facebook's response to help marketers get the most out of the platform. [ more ]. Publicis Awarded 2012 EOWA Employer of Choice for Women Citation. Call 1300...

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Richard Switzky, our Managing Partner, was invited to share his expertise and insights about how to effectively assess and prioritise customer needs at the Railway Association conference. [ more ]. Latest Blog: Facebook's Tips for Engaging Users. Our latest blog analyses the meaning of GM's recent changes to its marketing investment on Facebook, and Facebook's response to help marketers get the most out of the platform. [ more ]. Publicis Awarded 2012 EOWA Employer of Choice for Women Citation. Call 1300...

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1 blogs

2 services

3 news and events

4 clients

5 partners

6 about us

7 welcome to publicis

8 industry presentation

9 social media engagement

10 customer service consulting

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blogs,services,news and events,clients,partners,about us,welcome to publicis,industry presentation,social media engagement,customer service consulting,latest white paper,social media strategy,download paper,quick links,self service web applications

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https://publicisloyalty.com.au

Richard Switzky, our Managing Partner, was invited to share his expertise and insights about how to effectively assess and prioritise customer needs at the Railway Association conference. [ more ]. Latest Blog: Facebook's Tips for Engaging Users. Our latest blog analyses the meaning of GM's recent changes to its marketing investment on Facebook, and Facebook's response to help marketers get the most out of the platform. [ more ]. Publicis Awarded 2012 EOWA Employer of Choice for Women Citation. Call 1300...

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publicisloyalty.com.au

1

Publicis Solutions – Product Recall

http://publicisloyalty.com.au/services/product_recall_services.html

Most companies would agree that a product recall is an experience best avoided; a product that is faulty or not up to standard can be a disaster for a business that has spent time and money building a reputation and a loyal customer base. Public Relations campaigns including DM and eDMs to affected customers. Initiating outbound calls to potentially affected customers. Handling inbound calls driven by media and advertising. Managing multimedia response channels such as fax, SMS and emails. To discuss how...

2

http://publicisloyalty.com.au/services/self_service.html

Self Service Web Applications. Self Service Web Applications. Publicis build streamlined customer service applications that reduce the costs of your call / contact centres. Reduce your contact centre costs by developing self-service options so these customers can help themselves. We'll help you develop the best workflow processes so you can automate common service requests online and reduce the traffic to the call / contact centre. Strategies for improving your relationship with self-servicing customers:.

3

Customer Service, Business and Contact Centres | Australian Call Centres | CRM | Engagement | Loyalty

http://publicisloyalty.com.au/services/index.html

Customer Service, Business and Contact Centre Services. Publicis specialise in the design and delivery of comprehensive Customer Service Solutions. We provide a wide range of management services including Strategic Customer Service Consulting, Call and Contact Centre Operations, integration of Customer Relationship Management (CRM) systems into your Customer Service workflows as well as various business processing (BPO) functions for our clients and their Australian customers. Our significant experience ...

4

Publicis Partners: Australian Contact Centres | CRM | Customer Service | Engagement | Loyalty Programs

http://publicisloyalty.com.au/partners.html

Our partnerships are built on trust and mutual respect with only those that can offer a premium brand of service. Together we will ensure you will always be ahead of the rest. Is one of Australia’s most successful advertising and strategic media agencies, with over 30 years of experience developing award winning campaigns for the Australian market. Whether it’s managing customer interactions with the contact center, over the Web, or using smartphones, the Genesys. Is a Visa and MasterCard certified solut...

5

http://publicisloyalty.com.au/services/social_media.html

Publicis manage thousands of conversations with customers every day across multiple channels. We have the systems, resources and expertise to efficiently respond to large volumes of customer service enquiries through any channel. We can respond to enquiries through Facebook and Twitter, as well as identify and respond to customer service enquiries and reputation management issues for your brand across the web. What is Social Media? Managing your online Reputation. Before the internet a customer who had a...

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Publicis Solutions Loyalty Australia Contact Centres | CRM | Customer Service | Engagement | Loyalty Programs

Richard Switzky, our Managing Partner, was invited to share his expertise and insights about how to effectively assess and prioritise customer needs at the Railway Association conference. [ more ]. Latest Blog: Facebook's Tips for Engaging Users. Our latest blog analyses the meaning of GM's recent changes to its marketing investment on Facebook, and Facebook's response to help marketers get the most out of the platform. [ more ]. Publicis Awarded 2012 EOWA Employer of Choice for Women Citation. Call 1300...

publicisloyalty.com.au

Publicis Solutions Loyalty Australia Contact Centres | CRM | Customer Service | Engagement | Loyalty Programs

Richard Switzky, our Managing Partner, was invited to share his expertise and insights about how to effectively assess and prioritise customer needs at the Railway Association conference. [ more ]. Latest Blog: Facebook's Tips for Engaging Users. Our latest blog analyses the meaning of GM's recent changes to its marketing investment on Facebook, and Facebook's response to help marketers get the most out of the platform. [ more ]. Publicis Awarded 2012 EOWA Employer of Choice for Women Citation. Call 1300...

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