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Tuesday, October 27, 2009. The Price of a Poor Experience. Here is an article that made me question whether or not mystery shopping firms should be testing the guest service standards as they pertain to a client's Policies and Procedures. Do you know how much revenue is walking out the door when a consumer is disenchanted with service standards as dictated by a company's Policies and Procedures? Please find the full article, The Price of a Poor Experience, at:. Friday, October 16, 2009. To assist hospita...

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QSI Specialists | qsispecialists.blogspot.com Reviews

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Tuesday, October 27, 2009. The Price of a Poor Experience. Here is an article that made me question whether or not mystery shopping firms should be testing the guest service standards as they pertain to a client's Policies and Procedures. Do you know how much revenue is walking out the door when a consumer is disenchanted with service standards as dictated by a company's Policies and Procedures? Please find the full article, The Price of a Poor Experience, at:. Friday, October 16, 2009. To assist hospita...

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QSI Specialists | qsispecialists.blogspot.com Reviews

https://qsispecialists.blogspot.com

Tuesday, October 27, 2009. The Price of a Poor Experience. Here is an article that made me question whether or not mystery shopping firms should be testing the guest service standards as they pertain to a client's Policies and Procedures. Do you know how much revenue is walking out the door when a consumer is disenchanted with service standards as dictated by a company's Policies and Procedures? Please find the full article, The Price of a Poor Experience, at:. Friday, October 16, 2009. To assist hospita...

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qsispecialists.blogspot.com

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QSI Specialists: The Importance of “Customer Experience” in a Downturn By: Jeff Gurtman, Director of Mystery Shopping, LRA Worldwide, Inc.

http://qsispecialists.blogspot.com/2009/10/importance-of-customer-experience-in.html

Friday, October 16, 2009. The Importance of “Customer Experience” in a Downturn By: Jeff Gurtman, Director of Mystery Shopping, LRA Worldwide, Inc. How does one compel businesses to invest in initiatives that are often thought of as “nice to have”? What we’ve found is that during an economic downturn, maintaining a quality assurance program and the differentiated customer experience that it helps provide is the most important insurance to have. Are they still going to be happy with their stay? In additio...

2

QSI Specialists: Partnering with a Mystery Shopping Firm

http://qsispecialists.blogspot.com/2009/10/partnering-with-mystery-shopping-firm.html

Friday, October 16, 2009. Partnering with a Mystery Shopping Firm. A mystery shopping firm is your partner rather than simply a 3rd party vendor to a hospitality organization. Your concerns about guest service errors and integrity issues are intimate details not normally shared with a contracted consultant. Therefore, the relationship with a mystery shopping company is highly personal and requires immediate responsiveness to achieve your guest service objectives. 1) How to choose a firm. 8226; Competitor...

3

QSI Specialists: The Price of a Poor Experience

http://qsispecialists.blogspot.com/2009/10/price-of-poor-experience.html

Tuesday, October 27, 2009. The Price of a Poor Experience. Here is an article that made me question whether or not mystery shopping firms should be testing the guest service standards as they pertain to a client's Policies and Procedures. Do you know how much revenue is walking out the door when a consumer is disenchanted with service standards as dictated by a company's Policies and Procedures? Please find the full article, The Price of a Poor Experience, at:. 3950 E. Patrick Lane Suite 101.

4

QSI Specialists: October 2009

http://qsispecialists.blogspot.com/2009_10_01_archive.html

Tuesday, October 27, 2009. The Price of a Poor Experience. Here is an article that made me question whether or not mystery shopping firms should be testing the guest service standards as they pertain to a client's Policies and Procedures. Do you know how much revenue is walking out the door when a consumer is disenchanted with service standards as dictated by a company's Policies and Procedures? Please find the full article, The Price of a Poor Experience, at:. Friday, October 16, 2009. To assist hospita...

5

QSI Specialists: Southern Nevada Index of Leading Economic Indicators

http://qsispecialists.blogspot.com/2009/10/southern-nevada-index-of-leading.html

Thursday, October 15, 2009. Southern Nevada Index of Leading Economic Indicators. The index of economic indicators is a great tool for all business in the Southern Nevada territory. The index is compiled by The Center for Business and Economic Research out of UNLV. The report is issued twelve times a year and provides the business community with a very clear picture of the pulse of Southern Nevada economic indicators. For the full September 2009 analysis, please log onto: http:/ cber.unlv.edu.

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Tuesday, October 27, 2009. The Price of a Poor Experience. Here is an article that made me question whether or not mystery shopping firms should be testing the guest service standards as they pertain to a client's Policies and Procedures. Do you know how much revenue is walking out the door when a consumer is disenchanted with service standards as dictated by a company's Policies and Procedures? Please find the full article, The Price of a Poor Experience, at:. Friday, October 16, 2009. To assist hospita...

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