countingopinions.com
Customers
http://www.countingopinions.com/customers
Counting Opinions' subscribers include:. Alachua County Library District (FL). Arizona State Library, Archives and Public Records (AZ). Association of College and Research Libraries. Delaware State Library, DE. Fort Worth Library (TX). Markham Public Library (ON). Palo Alto Public Library (CA). Pioneer Library System (OK). Public Library of Cincinnati and Hamilton County (OH). Texas State Library and Archives Commission (TX). University of Toronto (ON). West Chester University (PA). Ldquo;No need for sta...
countingopinions.com
Products
http://www.countingopinions.com/products/libsat.php
Counting Opinions provides organizations with innovative, comprehensive, cost-effective ways to capture, manage and measure performance data, including open-ended customer feedback, qualitative and quantitative data, trends, benchmarks, outcomes and peer comparisons. Counting Opinions web-based solutions:. Are delivered in real-time and provide organizations with valid, immediate, 24x7x365 results. Include powerful "click-only" reports that clearly identify actionable opportunities for improvement. Is th...
countingopinions.com
FAQ
http://www.countingopinions.com/faq.html
Who owns the data? Our subscribers own all data that they add or capture using our services including respondent information captured under the auspices of the subscriber. Counting Opinions has access to library summary data to produce industry-wide comparative benchmarks. I have very specific security issues surrounding the collection, storing and subsequent use of our data and/or respondent information. Can Counting Opinions meet my requirements? What about library data privacy? Counting Opinions store...
countingopinions.com
Counting Opinions
http://www.countingopinions.com/index.html
Ldquo;The future belongs to those who believe in the beauty of their dreams.”. Ldquo;Statistical thinking will one day be as necessary for efficient citizenship as the ability to read and write.”. Ldquo;We must reinvent a future free of blinders so that we can choose from real options.”. Ldquo;The problem with libraries isn’t strategy. The problem is tactics.”. Ldquo;In God we trust. All others bring data.”. Ldquo;The future is about process, not products.”. Ldquo;You can either take action or wait for a...
countingopinions.com
About Us
http://www.countingopinions.com/about.html
Facing constant competitive challenges, libraries and library organizations need better tools to understand and manage customer needs, and to compete more effectively for scarce resources. Having satisfied customers is not good enough! Unless a customer is satisfied to the point of telling their friends and colleagues about your service (an Apostle) they are, at best, ambivalent about the service and vulnerable to competitive attack. Continuously obtain customer opinions. Counting Opinions customer satis...
countingopinions.com
Our Partners
http://www.countingopinions.com/ourpartners
In partnership with the Public Library Association (PLA), Counting Opinions manages the annual PLDS data capture and the online PLA. Subscription service for Public Libraries across North America. In partnership with the Association of College and Research Libraries (ACRL), Counting Opinions manages the annual ACRL "Trends and Statistics" data survey and the online ACRL. Subscription service for Academic Libraries across North America and globally. In California, Counting Opinions is a recognized Califa.
countingopinions.com
Products
http://www.countingopinions.com/products/libpas.php
Counting Opinions provides organizations with innovative, comprehensive, cost-effective ways to capture, manage and measure performance data, including open-ended customer feedback, qualitative and quantitative data, trends, benchmarks, outcomes and peer comparisons. Counting Opinions web-based solutions:. Are delivered in real-time and provide organizations with valid, immediate, 24x7x365 results. Include powerful "click-only" reports that clearly identify actionable opportunities for improvement. Is th...
