sales6sigma.blogspot.com
Sales 6 Sigma, Aligning Sales and Marketing: I love to "Be Their Guest"
http://sales6sigma.blogspot.com/2011/12/it-great-to-their-guest.html
Customer Experience, Sales and Marketing Management 6 Sigma Consulting Services. Thursday, December 8, 2011. I love to Be Their Guest. We got our dinner reservation mixed up and showed up at the wrong restaurant. The Disney cast member didn't turn us away, he made room for us and only 10 minutes after our intended dinner plans. The restaurant was full and he could have easily said he didn't have room for us. Instead, he took two extra minutes and found us a table. Subscribe to: Post Comments (Atom).
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Sales 6 Sigma, Aligning Sales and Marketing: CEOs could learn a lot by being involved in Customer Service.
http://sales6sigma.blogspot.com/2011/11/ceos-could-learn-lot-by-being-involved.html
Customer Experience, Sales and Marketing Management 6 Sigma Consulting Services. Tuesday, November 22, 2011. CEOs could learn a lot by being involved in Customer Service. When was the last time your CEO took on a customer service call or visit? Http:/ www.cnn.com/2011/11/22/tech/innovation/jobs-excerpt-customer-service/index.html. Subscribe to: Post Comments (Atom). Visit My Web Site. There was an error in this gadget. Sales 6 Sigma. Awesome Inc. template. Powered by Blogger.
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Sales 6 Sigma, Aligning Sales and Marketing: Customer Value, do you know yours?
http://sales6sigma.blogspot.com/2012/02/customer-value-do-you-know-yours.html
Customer Experience, Sales and Marketing Management 6 Sigma Consulting Services. Friday, February 10, 2012. Customer Value, do you know yours? Do you know your customers value? You look at gross margin, pricing, total sales and have a good feel for the value a customer has to your business, but does this really tell you enough? This data will also tell you your true "Sweet Spot", the account type you need to market to and grow your business. Subscribe to: Post Comments (Atom). Visit My Web Site.
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Sales 6 Sigma, Aligning Sales and Marketing: Culture -VS- Strategy
http://sales6sigma.blogspot.com/2012/01/culture-vs-strategy.html
Customer Experience, Sales and Marketing Management 6 Sigma Consulting Services. Monday, January 30, 2012. Strategy is great, but without culture, its just a strategic path. An ingrained corporate culture is required to take your company to the next level, the level that exceeds your vision. 8220;You've got to get the fundamentals down, because otherwise the fancy stuff is not going to work.”. So, take the following steps, based on your corporate culture, to get you there;. Visit My Web Site.
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Sales 6 Sigma, Aligning Sales and Marketing: Raising the bar on Customer Service
http://sales6sigma.blogspot.com/2012/01/raising-bar-on-customer-service.html
Customer Experience, Sales and Marketing Management 6 Sigma Consulting Services. Wednesday, January 4, 2012. Raising the bar on Customer Service. Great point in "Be Our Guest Perfecting the Art of Customer Service" By The Disney Institute. All of your competitors will be expected to meet supplier metrics for delivery and quality, its a given! Subscribe to: Post Comments (Atom). Visit My Web Site. There was an error in this gadget. Sales 6 Sigma. Awesome Inc. template. Powered by Blogger.
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Sales 6 Sigma, Aligning Sales and Marketing: Customer or guest?
http://sales6sigma.blogspot.com/2012/02/customer-or-guest.html
Customer Experience, Sales and Marketing Management 6 Sigma Consulting Services. Wednesday, February 1, 2012. From the Disney Institute book Be Our Guest "Guests are welcome visitors, whom you host; customers are statistics. Train your team on the value of your guests! Subscribe to: Post Comments (Atom). Visit My Web Site. There was an error in this gadget. Sales 6 Sigma. Awesome Inc. template. Powered by Blogger.
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Sales 6 Sigma, Aligning Sales and Marketing: Little things can make a big difference.
http://sales6sigma.blogspot.com/2012/01/little-things-can-make-big-difference.html
Customer Experience, Sales and Marketing Management 6 Sigma Consulting Services. Monday, January 30, 2012. Little things can make a big difference. While at the bank today, the teller decided to check her cell phone before she could process my transaction. The teller processes my transaction, she was polite, and it was mistake free. But, if I were asked to rate my experience, it wouldn't be a 10. Subscribe to: Post Comments (Atom). Visit My Web Site. There was an error in this gadget.
