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http://servicedesk.processpartner.ch/
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http://servicedesk.processpartner.ch/
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Service Desk / Help Desk Management
Thursday, Aug 13, 2015. Posted by Travis McIntyre in Help Desk. Wednesday, 23 September 2009 16:30. What Is a Help Desk? Be the central point of contact between IT and the customer (end-user). Resolve or manage incidents from start to finish. Identify quality issues via “problem management” to reduce defects. Build and maintain knowledge for optimal reuse by support staff and customers. Fewer calls or more calls? More support automation or less support automation? Present the plan, and again, get buy-in ...
Anmeldung - SAP Web Application Server
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