Wie serviceorientierte Unternehmen von dem typisch schlechtem Kundenservice in Deutschland profitieren können (von Jack Lampka)
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Servicewüste Deutschland | Wie serviceorientierte Unternehmen von dem typisch schlechtem Kundenservice in Deutschland profitieren können | servicedeutschland.wordpress.com Reviews
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Wie serviceorientierte Unternehmen von dem typisch schlechtem Kundenservice in Deutschland profitieren können (von Jack Lampka)
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Juli | 2006 | Servicewüste Deutschland
https://servicedeutschland.wordpress.com/2006/07
Wie serviceorientierte Unternehmen von dem typisch schlechtem Kundenservice in Deutschland profitieren können. Archive for Juli 2006 Monthly archive page. Wal-Mart scheitert in Deutschland an schlechter Serviceeinstellung seiner deutschen Mitarbeiter. Verfasst 31. Juli 2006. Wie in diesem Beitrag. Anfangs wurde diese Strategie anscheinend gut ausgeführt, da sich Kunden über attraktive Preise und außergewöhnlich guten Service freuten. Dieser Service war sogar besser als der Service, den Wal-Mart in de...
März | 2007 | Servicewüste Deutschland
https://servicedeutschland.wordpress.com/2007/03
Wie serviceorientierte Unternehmen von dem typisch schlechtem Kundenservice in Deutschland profitieren können. Archive for März 2007 Monthly archive page. Hüte dich von unzufriedenen Kunden. Verfasst 10. März 2007. Nach einer neuen Studie über Kundenunzufriedenheit. Der Wharton School an der University of Pennsylvania, wenn 100 Kunden eine schlechte Erfahrung machen, kann ein Kaufladen zwischen 32 und 36 der jetzigen oder zukünftigen Kunden verlieren. Was noch interessanter ist, dass die Beschwerden eine...
Hüte dich von unzufriedenen Kunden | Servicewüste Deutschland
https://servicedeutschland.wordpress.com/2007/03/10/hute-dich-von-unzufriedenen-kunden
Wie serviceorientierte Unternehmen von dem typisch schlechtem Kundenservice in Deutschland profitieren können. Hüte dich von unzufriedenen Kunden. Posted 10. März 2007. Nach einer neuen Studie über Kundenunzufriedenheit. Der Wharton School an der University of Pennsylvania, wenn 100 Kunden eine schlechte Erfahrung machen, kann ein Kaufladen zwischen 32 und 36 der jetzigen oder zukünftigen Kunden verlieren. Was noch interessanter ist, dass die Beschwerden eine noch größere Wirkung auf diejenigen haben, di...
Juni | 2006 | Servicewüste Deutschland
https://servicedeutschland.wordpress.com/2006/06
Wie serviceorientierte Unternehmen von dem typisch schlechtem Kundenservice in Deutschland profitieren können. Archive for Juni 2006 Monthly archive page. Verfasst 30. Juni 2006. Wie wichtig Prozessausführung in Deutschland ist, unabhängig vom Einfluss auf Kundenzufriedenheit, zeigen die folgenden Beispiele. Verfasst 28. Juni 2006. Die meisten Volkswirtschaften machen eine Entwicklung durch drei Wirtschaftsbereiche: primär, sekundär und tertiär. Der primäre Wirtschaftsbereich wird durch arbeitsintens...
Oktober | 2006 | Servicewüste Deutschland
https://servicedeutschland.wordpress.com/2006/10
Wie serviceorientierte Unternehmen von dem typisch schlechtem Kundenservice in Deutschland profitieren können. Archive for Oktober 2006 Monthly archive page. Verfasst 27. Oktober 2006. Das niedrige Serviceniveau in Deutschland ist nicht nur auf typische Dienstleistungen beschränkt, sondern ist auch typisch für Kundenservice beim Kauf von Produkten und entsprechenden Aktivitäten vor und nach dem Kauf. Kostenlose Hotlines sind sehr selten in Deutschland, aber normal in den USA. Ein Telefon- und Internet-An...
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Beware of dissatisfied consumers | Service desert Germany
https://servicegermany.wordpress.com/2007/03/10/beware-of-dissatisfied-consumers
How service-friendly companies can take advantage of the typically poor service levels in Germany. Beware of dissatisfied consumers. Posted March 10, 2007. Filed under: customer service. According to a recent customer dissatisfaction study. The study showed that only 6% of shoppers who experienced a problem with a retailer contacted the company, but 31% went on to tell friends, family or colleagues what happened. Of those, 8% told one person, another 8% told two people, but 6% told six or more people.
Service desert Germany | How service-friendly companies can take advantage of the typically poor service levels in Germany | Page 2
https://servicegermany.wordpress.com/page/2
How service-friendly companies can take advantage of the typically poor service levels in Germany. Posted October 27, 2006. The poor service levels in Germany are not only limited to typical service offerings, but are also common when it comes to customer support associated with product sales and corresponding pre- and post-sales activities. Most customer support hotlines in. And why should customers pay for calling a company to find out on how to use its product, or even worse, to have it fixed? An onli...
Pessôa em Berlim | As aventuras de Erick Pessôa na capital alemã A “simpatia” do serviço público alemão | Pessôa em Berlim
http://pessoaemberlim.com/2009/03/a-simpatia-do-servico-publico-alemao
A “simpatia” do serviço público alemão. Category: Pessoas de Berlim. March 3, 2009. Atenção, o que vou contar abaixo não é piada. Realmente aconteceu nessa última sexta-feira comigo e uns amigos que estávamos indo à um clube. Nesta última sexta me convenceram a um a um clube com uma galera do curso de alemão. Como não divido o apartamento com ninguém (é meu, todo meu! Combinei com o pessoal para se encontrar aqui em casa e daqui saírmos juntos, já que a minha casa era no meio do caminho. O motorista não ...
Customer support hotlines | Service desert Germany
https://servicegermany.wordpress.com/2006/10/27/customer-support-hotlines
How service-friendly companies can take advantage of the typically poor service levels in Germany. Posted October 27, 2006. The poor service levels in Germany are not only limited to typical service offerings, but are also common when it comes to customer support associated with product sales and corresponding pre- and post-sales activities. Most customer support hotlines in. And why should customers pay for calling a company to find out on how to use its product, or even worse, to have it fixed? An onli...
Low service expectations | Service desert Germany
https://servicegermany.wordpress.com/2006/07/02/low-service-expectations
How service-friendly companies can take advantage of the typically poor service levels in Germany. Posted July 2, 2006. Filed under: customer service. Where are the poor service levels in Germany coming from? German consumers are not accustomed to good service and they perceive the poor service levels they get from most businesses as set in stone. Not knowing better service levels, German consumers usually don’t demand improvements. Are these people shortsighted about what service is acceptable, are they...
Business model: customer friendly taxi service | Service desert Germany
https://servicegermany.wordpress.com/2006/12/12/business-model-customer-friendly-taxi-service
How service-friendly companies can take advantage of the typically poor service levels in Germany. Business model: customer friendly taxi service. Posted December 12, 2006. Filed under: business model. Since one objective of this blog is to encourage companies to provide better customer service in. And help them identify business opportunities resulting from good customer service, I will occasionally describe business models based on excellent customer service. Here is the first installment. At the end o...
Online customer support | Service desert Germany
https://servicegermany.wordpress.com/2007/01/08/online-customer-support
How service-friendly companies can take advantage of the typically poor service levels in Germany. Posted January 8, 2007. Filed under: customer support. With the growth of online shopping, which is even in Germany turning into a normal way of doing business, it’s becoming important for businesses to satisfy customer needs as they do (or at least should do) in the offline world. This applies of course to customer support. The first one is the English Book Service. Few days later, however, I got an email ...
Fresh from the press: German service economy lags in international comparison | Service desert Germany
https://servicegermany.wordpress.com/2006/10/19/fresh-from-the-press-german-service-economy-lags-in-international-comparison
How service-friendly companies can take advantage of the typically poor service levels in Germany. Fresh from the press: German service economy lags in international comparison. Posted October 19, 2006. Without changing the new theme of this blog, I want to point out to a new report from the German Institute for Economic Research. According to this report on German exports ( abstract in German. The German service sector is lagging in international comparison. Although. Customer support hotlines ». You ar...
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Ce site a pour but de rassembler les compétences que j'ai acquises afin de les mettre à votre disposition. Je m'appelle Matthieu et je suis praticien du bien-être. Ancien étudiant en kinésithérapie, j'ai effectué le parcours de la main d'or à l'école MASSAGE ACADEMY (désormais Ecole des Spas and Instituts de Paris). Je suis auto-enterpreneur et mon activité principale concerne donc les soins coprporels. 06 52 87 29 78.
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Servicewüste Deutschland wird grüner
Servicewüste Deutschland wird grüner. Wie serviceorientierte Unternehmen vom schlechten Kundenservice in Deutschland profitieren. Samstag, 13. März 2010. Hände weg von Powersport24. Amazon.de hat also das kundenunfreundliche Verhalten von Powersport24 "gedeckt". Das ist zwar schön und gut, aber Powersport24 sollte ja nicht ohne entsprechende Bewertung bei amazon.de ausgehen. Diese Bewertung lautet:. In dem folgenden Email-Austausch ist mein Text in schwarz und die Antwort von Powersport24 in rot:. Übrige...
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Servicewüste Deutschland | Wie serviceorientierte Unternehmen von dem typisch schlechtem Kundenservice in Deutschland profitieren können
Wie serviceorientierte Unternehmen von dem typisch schlechtem Kundenservice in Deutschland profitieren können. Hüte dich von unzufriedenen Kunden. Verfasst 10. März 2007. Nach einer neuen Studie über Kundenunzufriedenheit. Der Wharton School an der University of Pennsylvania, wenn 100 Kunden eine schlechte Erfahrung machen, kann ein Kaufladen zwischen 32 und 36 der jetzigen oder zukünftigen Kunden verlieren. Was noch interessanter ist, dass die Beschwerden eine noch größere Wirkung auf diejenigen haben, ...
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