snc-blog.com
SNBlog – by Logicalis SMC » Blog Archive » SLA Engine and commitments
http://www.snc-blog.com/2014/10/14/sla-engine-and-commitments
ServiceNow – The New Normal, your independent source for sharing ServiceNow info and experiences. Powered by Logicalis SMC. SLA Engine and commitments. Assuming all of these agreements are well defined, how can we track them against specific commitments? Assuming I have an offering for my clients, how do I make sure that my service performance is properly measured and tracked? I noticed the property was set to use the 2011 version of the engine right now. This means we will be investigating the ‘Task...
snc-blog.com
SNBlog – by Logicalis SMC » Posts Index
http://www.snc-blog.com/posts
ServiceNow – The New Normal, your independent source for sharing ServiceNow info and experiences. Powered by Logicalis SMC. Preventing Endless Loop Communication. Discovery and creating new CIs. Using the last input data from a journaled field. Service Catalog: Record Producer Variables in your Change Ticket. Introducing the Smartphone Layout. Use trend data in a custom chart. Import Sets - Enhancing Copy empty fields. SLA Engine and commitments. ServiceNow APIs as Java Classes. A view on database views.
snc-blog.com
SNBlog – by Logicalis SMC » Stefan Bohncke
http://www.snc-blog.com/author/stefan-bohncke
ServiceNow – The New Normal, your independent source for sharing ServiceNow info and experiences. Powered by Logicalis SMC. Service Catalog: Record Producer Variables in your Change Ticket. At a recent project, we had a requirement to show the variables of a record producer on the change record that was created by the record producer. This can be done easily by adding the variable editor to the form. Continue reading…». Using a SOAP button on a Request Item. Continue reading…». Method, the business rules...
dalecox99.blogspot.com
General Thoughts: April 2011
http://dalecox99.blogspot.com/2011_04_01_archive.html
Friday, April 15, 2011. Getting the Display value of a variable reference field. Getting the Display value of a variable reference field. On occasion there is need to get the display value of reference variable. There are two ways to accomplish this first is make the call back to the server and query the table. The second and more efficient way is to use get display box function of g form. Var refFieldDispVal = g form.getDisplayBox('the reference field').value;. Thanks to Mark Stanger. View my complete p...
dalecox99.blogspot.com
General Thoughts: Getting the Display value of a variable reference field
http://dalecox99.blogspot.com/2011/04/getting-display-value-of-variable.html
Friday, April 15, 2011. Getting the Display value of a variable reference field. Getting the Display value of a variable reference field. On occasion there is need to get the display value of reference variable. There are two ways to accomplish this first is make the call back to the server and query the table. The second and more efficient way is to use get display box function of g form. Var refFieldDispVal = g form.getDisplayBox('the reference field').value;. Thanks to Mark Stanger.
snc-blog.com
SNBlog – by Logicalis SMC » Lam Hoang
http://www.snc-blog.com/author/lam-hoang
ServiceNow – The New Normal, your independent source for sharing ServiceNow info and experiences. Powered by Logicalis SMC. Introducing the Smartphone Layout. Since the Dublin release ServiceNow has released their new Smartphone layout and a native ServiceNow Mobile App for Apple devices. So the current mobile layout will rename to the legacy Mobile UI. I found this new feature when one of our customers was upgraded to Dublin. Continue reading…». Navigation Search Filter Hidden Features. But there some h...
snc-blog.com
SNBlog – by Logicalis SMC » Ritesh Autar
http://www.snc-blog.com/author/ritesh-autar
ServiceNow – The New Normal, your independent source for sharing ServiceNow info and experiences. Powered by Logicalis SMC. Import Sets – Enhancing Copy empty fields. Continue reading…». Exporting the Sys ID in Excel. Did you ever try to create an Excel export with the sys id included? Your first question would be; ‘What do you need it for? Continue reading…». Adding meta tags on task records. The solution is quite simple. Step 1: Add a string text field on task level. Now the task form looks like this:.
snc-blog.com
SNBlog – by Logicalis SMC » Blog Archive » Preventing Endless Loop Communication
http://www.snc-blog.com/2015/01/12/preventing-endless-loop-communication
ServiceNow – The New Normal, your independent source for sharing ServiceNow info and experiences. Powered by Logicalis SMC. Preventing Endless Loop Communication. Once I was working for an IT Service Integrator who uses Incident management in a Multivendor environment. In this environment there was made an explicit distinction between Customers, Internal IT staff and IT suppliers. The system got stuck in an endless loop. To solve this, I have to determine from which direction the update is made. When it ...
snc-blog.com
SNBlog – by Logicalis SMC » Fred K
http://www.snc-blog.com/author/fred-kouwenberg
ServiceNow – The New Normal, your independent source for sharing ServiceNow info and experiences. Powered by Logicalis SMC. Using the last input data from a journaled field. Sometimes you get a request that sounds simple and you bravely tell the requester that arranging this won’t take more than just a few seconds. And sometimes, shortly after your brave remark to the requester, you realize you’d better investigate just a little further before making brave statements 😉. Continue reading…». But every now...