servicepulpit.blogspot.com

The Service Pulpit

Chatting about service experiences and insights - good and bad. Friday, October 7, 2011. If only banks/airlines/telcos would . You're impacting services to your customers - how would/should you communicate it? This is a great example of proactive communication with customers about the impact of disruption to services and using social media to do it. http:/ t.co/TMbW34D. Honest and quite refreshing really. Image: Stuart Miles / FreeDigitalPhotos.net. Friday, September 9, 2011. ITSMFA NSW Q2 2011 Seminar.

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The Service Pulpit | servicepulpit.blogspot.com Reviews

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Chatting about service experiences and insights - good and bad. Friday, October 7, 2011. If only banks/airlines/telcos would . You're impacting services to your customers - how would/should you communicate it? This is a great example of proactive communication with customers about the impact of disruption to services and using social media to do it. http:/ t.co/TMbW34D. Honest and quite refreshing really. Image: Stuart Miles / FreeDigitalPhotos.net. Friday, September 9, 2011. ITSMFA NSW Q2 2011 Seminar.

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the service pulpit,posted by,kathryn howard,no comments,email this,blogthis,share to twitter,share to facebook,share to pinterest,we had fun,labels #itsmfa,service management,labels concierge,customer service,and worse,thanks for listening,poor service

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The Service Pulpit | servicepulpit.blogspot.com Reviews

https://servicepulpit.blogspot.com

Chatting about service experiences and insights - good and bad. Friday, October 7, 2011. If only banks/airlines/telcos would . You're impacting services to your customers - how would/should you communicate it? This is a great example of proactive communication with customers about the impact of disruption to services and using social media to do it. http:/ t.co/TMbW34D. Honest and quite refreshing really. Image: Stuart Miles / FreeDigitalPhotos.net. Friday, September 9, 2011. ITSMFA NSW Q2 2011 Seminar.

INTERNAL PAGES

servicepulpit.blogspot.com

1

The Service Pulpit: And the winner is.......Lord Howe Is.

http://servicepulpit.blogspot.com/2010/07/and-winner-islord-howe-is.html

Chatting about service experiences and insights - good and bad. Saturday, July 31, 2010. And the winner is.Lord Howe Is. I regularly watch the ABC1 7pm news broadcast and usually pay attention to the weather bulletin to, either confirm my belief of today's weather, or to prepare for weather conditions of the morrow. Much to my surprise last Sunday when I viewed the national weather chart of capital cities, Sydney was missing. However Lord Howe Is. was present to represent the state of NSW. What has this ...

2

The Service Pulpit: The concierge who cares

http://servicepulpit.blogspot.com/2011/09/concierge-who-cares.html

Chatting about service experiences and insights - good and bad. Thursday, September 1, 2011. The concierge who cares. Today I was reminded by a smile and well-wishing for my evening, to document the "concierge who cares". One of the concierge staff in my office building goes above and beyond the requirement of his job description. Apart from helping my vanity, how is he above and beyond? The latter behaviour I've observed at least twice while waiting for a friend in the foyer. Subscribe to: Post Comments...

3

The Service Pulpit: April 2011

http://servicepulpit.blogspot.com/2011_04_01_archive.html

Chatting about service experiences and insights - good and bad. Tuesday, April 5, 2011. How does BYOD aftect corporates? We've talked much of late about BYOD (Bring Your Own Device) but how is it actually affecting the workplace? So what's the problem? IT no longer has any control - it has to settle for manage. You require a level of quality, but when you put this extra onus on employees, how do you manage the quality? Subscribe to: Posts (Atom). There was an error in this gadget. Every one of us is prov...

4

The Service Pulpit: September 2011

http://servicepulpit.blogspot.com/2011_09_01_archive.html

Chatting about service experiences and insights - good and bad. Friday, September 9, 2011. ITSMFA NSW Q2 2011 Seminar. Check out the video of the ITSMF Australia NSW Q2 2011 seminar. Thursday, September 1, 2011. The concierge who cares. Today I was reminded by a smile and well-wishing for my evening, to document the "concierge who cares". One of the concierge staff in my office building goes above and beyond the requirement of his job description. Apart from helping my vanity, how is he above and beyond?

5

The Service Pulpit: Aust Post - again! and worse

http://servicepulpit.blogspot.com/2011/03/aust-post-again-and-worse.html

Chatting about service experiences and insights - good and bad. Monday, March 7, 2011. Aust Post - again! I've complained about Australia Post before about failing to deliver parcels to my apartment. They've just lowered the bar. I've a typical apartment letterbox which is too small for the postie to insert any parcel. A fact of inner city living. Luckily I could get to the post office within the time permitted to retrieve my parcel. Subscribe to: Post Comments (Atom). There was an error in this gadget.

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servicepulpit.blogspot.com

The Service Pulpit

Chatting about service experiences and insights - good and bad. Friday, October 7, 2011. If only banks/airlines/telcos would . You're impacting services to your customers - how would/should you communicate it? This is a great example of proactive communication with customers about the impact of disruption to services and using social media to do it. http:/ t.co/TMbW34D. Honest and quite refreshing really. Image: Stuart Miles / FreeDigitalPhotos.net. Friday, September 9, 2011. ITSMFA NSW Q2 2011 Seminar.

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