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Service Management 2015

ItSMF Australia’s 18th Annual National Conference. SOFITEL SYDNEY WENTWORTH, AUSTRALIA 20 - 21 AUGUST 2015. Nicole Forsgren, PhD. On building value through DevOps. On understanding tomorrow's consumer. Thanks to our sponsors! Attend the annual itSMF Industry Awards for Excellence in. IT Service Management gala dinner. Hosted by the hilarious Jean Kittson. From technology to service. It's the services we ensure that matter. Chief Information Officer, NSW Health. Chief Executive Officer, Service NSW. About...

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Service Management 2015 | smconference.com.au Reviews

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ItSMF Australia’s 18th Annual National Conference. SOFITEL SYDNEY WENTWORTH, AUSTRALIA 20 - 21 AUGUST 2015. Nicole Forsgren, PhD. On building value through DevOps. On understanding tomorrow's consumer. Thanks to our sponsors! Attend the annual itSMF Industry Awards for Excellence in. IT Service Management gala dinner. Hosted by the hilarious Jean Kittson. From technology to service. It's the services we ensure that matter. Chief Information Officer, NSW Health. Chief Executive Officer, Service NSW. About...

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2 about itsmf international

3 membership information

4 service management 2015

5 itsmf

6 organising committee

7 program committee

8 stream chair committee

9 venue

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about itsmf australia,about itsmf international,membership information,service management 2015,itsmf,organising committee,program committee,stream chair committee,venue,accommodation,program,see full program,keynote speakers,invited speakers,speakers,blog

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Service Management 2015 | smconference.com.au Reviews

https://smconference.com.au

ItSMF Australia’s 18th Annual National Conference. SOFITEL SYDNEY WENTWORTH, AUSTRALIA 20 - 21 AUGUST 2015. Nicole Forsgren, PhD. On building value through DevOps. On understanding tomorrow's consumer. Thanks to our sponsors! Attend the annual itSMF Industry Awards for Excellence in. IT Service Management gala dinner. Hosted by the hilarious Jean Kittson. From technology to service. It's the services we ensure that matter. Chief Information Officer, NSW Health. Chief Executive Officer, Service NSW. About...

INTERNAL PAGES

smconference.com.au

1

Service Management 2016 – About itSMF

http://www.smconference.com.au/about/about-itsmf

In recent years, process-based service management frameworks have become the foundation upon which many organisations have improved their IT Service Delivery, Governance and Risk Management. These frameworks are designed to create operational efficiencies, improve service levels, reduce the costs of delivering IT Service and Support and to align IT services with business objectives. The IT Service Management Forum Australia is part of. Find out more about. The Australian branch boasts 2600 members, inclu...

2

Service Management 2016 – About

http://www.smconference.com.au/about

SMF Australia’s 19th annual conference held on Wednesday 17 Thursday 18 August 2016, with a pre-conference Workshop day on Tuesday 16 August, at the Sofitel Brisbane Central, Brisbane, QLD – addressing the theme of Shake I.T. Up. Service Management 2016 will keep the 2-day conference program format that was so well received in 2015 and promises to attract another diverse and exciting crowd of approximately 500 attendees from every industry imaginable. Wednesday 17 – Thursday 18 August 2016. As a member-l...

3

Service Management 2016 – Awards and criteria

http://www.smconference.com.au/awards

IT Service Management (ITSM) Project of the Year 2016. Innovation of the Year 2016. ITSM Capability of the Year 2016. Service Management Champion of the Year 2016. Thought Leader of the Year 2016. Lifetime Achievement Award 2016. All nominations must comply with the Submission process and include a completed Nomination Form. IT Service Management (ITSM) Project of the Year 2016. Innovation of the Year 2016. ITSM Capability of the Year 2016. The ITSM Capability of the Year 2016 recognises the most disting...

4

Service Management 2016 – smconference

http://www.smconference.com.au/author/smconference

This author has not yet filled in any details. So far smconference has created 38 blog entries. What happened down under at Shake I.T. Up Service Management 2016. In this guest blog, Sunit Prakash. Wraps up Service Management 2016 and highlights the new standards for IT service delivery. It’s one thing to want to innovate, but how can you influence or implement those changes, and do you know where to start? Proliferation of cloud-based tools. What really happened down under. Talking about the importance ...

5

Service Management 2016 – Workshops

http://www.smconference.com.au/workshops

Be engaged by hands-on, in-depth learning in a small group setting at the Service Management 2016 Workshop Day. Send your team for a shared experience of gaining new skills, approaches and training they can apply as soon as they return to the office. Tuesday, 16 August 2016. Cliftons Brisbane – Level 3, 288 Edward Street, Brisbane. SMF Members: $400 prior to 30 June 2016 $500 thereafter. Non-Members: $500 prior to 30 June 2016 $600 thereafter. Half-Day: 9.00am-12.30pm. Half-Day: 9.00am-12.30pm. Recently ...

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craigsmith.id.au

Episode 89: Intersecting Service Management, People Development & Agile | Craig Smith

https://craigsmith.id.au/2015/05/16/episode-89-intersecting-service-management-people-development-agile

Australian Agile Coach and IT Professional. The Agile Revolution Podcast. Episode 89: Intersecting Service Management, People Development & Agile. The Agile Revolution Podcast. Craig gatecrashed the Australian ITSMF / ITIL conference, LEADit. In Melbourne and in the hallway chats to Korrine Jones. An Organisational Development Consultant and running late for a plane) and Ian Jones. Measuring good teams satisfaction surveys, team results, engagement levels. Agile Virtual ITSM Teams workshop. Enter your co...

craigsmith.id.au

We’re All On This Journey Together… | Craig Smith

https://craigsmith.id.au/2015/07/06/were-all-on-this-journey-together

Australian Agile Coach and IT Professional. The Agile Revolution Podcast. We’re All On This Journey Together…. Has a weekly email providing inspiration for Agile Coaches. 8220;We are all on this journey together. Let’s make it an enjoyable one.”. I loved this sentiment sent by agile coach Craig Smith from Australia. I have no deep insight to share. I look forward to hearing yours. What has this brilliant mass transit message meant to you today? We are most assuredly on this journey together. Mdash; Charl...

craigsmith.id.au

Episode 86 : Sticky Notes and Agile Stuff | Craig Smith

https://craigsmith.id.au/2015/02/24/episode-86-sticky-notes-and-agile-stuff

Australian Agile Coach and IT Professional. The Agile Revolution Podcast. Episode 86 : Sticky Notes and Agile Stuff. The Agile Revolution Podcast. Renee sets the tone for the Podcast, talking sticky notes and a great new app Post it plus by 3m. And tests them live on the podcast . This week the team talk about :. Are performance reviews a waste of time? Review from the Business insider. Agilescout Remove your constraints. Renee interrupts to provide the results of her tests with the sticky notes app.

craigsmith.id.au

Scrum Australia 2014: 40 Agile Methods in 40 Minutes | Craig Smith

https://craigsmith.id.au/2014/10/21/scrum-australia-2014-40-agile-methods-in-40-minutes

Australian Agile Coach and IT Professional. The Agile Revolution Podcast. Scrum Australia 2014: 40 Agile Methods in 40 Minutes. My presentation from Scrum Australia 2014. Called 40 Agile Methods in 40 Minutes is available on Slideshare. Take a rapid journey into the world of methods like Mikado, Nonban, Vanguard and movements like Holacracy, Drive and Stoos where we will uncover 40 methods and movements in 40 minutes to help strengthen your toolbox. Huge recognition to Renee Troughton. If you havent read...

craigsmith.id.au

Episode 87: Coffee From The Trenches with Henrik Kniberg | Craig Smith

https://craigsmith.id.au/2015/03/16/episode-87-coffee-from-the-trenches-with-henrik-kniberg

Australian Agile Coach and IT Professional. The Agile Revolution Podcast. Episode 87: Coffee From The Trenches with Henrik Kniberg. The Agile Revolution Podcast. Renee and Craig catch up with Henrik Kniberg. At Scrum Australia 2014. Where he tries coffee for the first time in ten years at the Paramount Coffee Project (the best coffee in Sydney according to Renee). Apart from getting his verdict on the brew, they also talk about:. From Agile 2012 in Dallas on InfoQ. Scrum and XP From The Trenches. You are...

craigsmith.id.au

Episode 88: Scrum Australia Anticast | Craig Smith

https://craigsmith.id.au/2015/04/14/episode-88-scrum-australia-anticast

Australian Agile Coach and IT Professional. The Agile Revolution Podcast. Episode 88: Scrum Australia Anticast. The Agile Revolution Podcast. Turns the tables hosting an anti-podcast where he interviews Craig, Renee and Tony at Scrum Australia 2014. In Sydney on their highlights from the conference. The conversation included:. Adam Weisbart’s Agile Antipatterns talk and his awesome Agile Antipatterns cards. Craig Smith’s 40 Agile Methods in 40 Minutes. Talk (and the methods on the cutting room floor).

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KCS links

http://www.knowledge-centered-support.com/KCS-links

Knowledge Centered Support (KCS) links. Consortium for Service Innovation - www.serviceinnovation.org. KCS Academy - http:/ www.thekcsacademy.net. Training, Verification Schemes, Certification, Tools). KCS Wikipedia - http:/ en.wikipedia.org/wiki/Knowledge Centered Support. KCS / ITSM Training. HDI - US - KCS Training. David Kay - US www.dbkay.com/get-training. Macanta - ITSM Consulting and Training. PRD Software - www.prd-software.com.au. ITSMF (International) - www.itsmfi.org. KCS / ITSM Practitioners.

craigsmith.id.au

Lean Software Development Workshop with Mary & Tom Poppendieck | Craig Smith

https://craigsmith.id.au/2011/12/28/lean-software-development-workshop-with-mary-tom-poppendieck

Australian Agile Coach and IT Professional. The Agile Revolution Podcast. Lean Software Development Workshop with Mary and Tom Poppendieck. I was cleaning up some old files, and came across my notes from a workshop I attended with Mary and Tom Poppendieck. Entitled Lean Software Development – Leaders Workshop. 2010 Australia Developer Conference. In Brisbane. Obviously the slides and commentary have a wealth of information, but here are some of the key takeaways I had. Customers decide value… and t...

craigsmith.id.au

About | Craig Smith

https://craigsmith.id.au/about

Australian Agile Coach and IT Professional. The Agile Revolution Podcast. Craig Smith has been active in the IT industry for over 20 years and has been an Agile Practitioner, Coach and Trainer for over 10 years. Craig contributes to the Agile community as an organiser of the Agile Brisbane Meetup Group, advisor to the Agile Australia conference as well as the director of YOW! In his spare time he is a huge fan of motorport and The Simpsons. Leave a Reply Cancel reply. Enter your comment here. The Agile R...

craigsmith.id.au

Episode 91: Coding The Architecture with Simon Brown | Craig Smith

https://craigsmith.id.au/2015/07/20/episode-91-coding-the-architecture-with-simon-brown

Australian Agile Coach and IT Professional. The Agile Revolution Podcast. Episode 91: Coding The Architecture with Simon Brown. The Agile Revolution Podcast. Craig and Tony talk to Simon Brown. 2014 conference in Brisbane. SImon is the author of Software Architecture for Developers. Creator of the C4 software architecture model. We tracked him down after his talk to talk about:. 2014 talk Agility and the Essence of Software Architecture. Create a software guidebook as opposed to big upfront documentation.

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ItSMF Australia’s 18th Annual National Conference. SOFITEL SYDNEY WENTWORTH, AUSTRALIA 20 - 21 AUGUST 2015. Nicole Forsgren, PhD. On building value through DevOps. On understanding tomorrow's consumer. Thanks to our sponsors! Attend the annual itSMF Industry Awards for Excellence in. IT Service Management gala dinner. Hosted by the hilarious Jean Kittson. From technology to service. It's the services we ensure that matter. Chief Information Officer, NSW Health. Chief Executive Officer, Service NSW. About...

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