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Customer Service - The Soft Skill Advantage

A blog focusing on customer service soft skills -- great icing on the good policy cake.

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Customer Service - The Soft Skill Advantage | softskilladvantage.blogspot.com Reviews
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A blog focusing on customer service soft skills -- great icing on the good policy cake.
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Customer Service - The Soft Skill Advantage | softskilladvantage.blogspot.com Reviews

https://softskilladvantage.blogspot.com

A blog focusing on customer service soft skills -- great icing on the good policy cake.

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1

Customer Service - The Soft Skill Advantage: Create a Contract

http://softskilladvantage.blogspot.com/2012/06/create-contract.html

Customer Service - The Soft Skill Advantage. Well designed, customer friendly policies and well trained agents to apply them creates good customer service. Great customer service requires excellent soft skills! This blog focuses on those soft skills. June 17, 2012. Anatomy of a Call - Part II. A call has four parts:. Opening, initial problem statement, body, and the closing. This series takes a look at each part. Last week looked at the. This week, we look at the initial problem statement or IPS. No resp...

2

Customer Service - The Soft Skill Advantage: Work That Body Out

http://softskilladvantage.blogspot.com/2012/06/work-that-body-out.html

Customer Service - The Soft Skill Advantage. Well designed, customer friendly policies and well trained agents to apply them creates good customer service. Great customer service requires excellent soft skills! This blog focuses on those soft skills. June 24, 2012. Work That Body Out. Anatomy of a Call - Part III. A call has four parts:. Opening, initial problem statement, body, and the closing. This series takes a look at each part. Two weeks ago we looked at the. Last week we looked at the. For example...

3

Customer Service - The Soft Skill Advantage: July 2012

http://softskilladvantage.blogspot.com/2012_07_01_archive.html

Customer Service - The Soft Skill Advantage. Well designed, customer friendly policies and well trained agents to apply them creates good customer service. Great customer service requires excellent soft skills! This blog focuses on those soft skills. July 14, 2012. It’s Raining Empathy. There is a huge difference between hearing and listening. Hearing is: “the act of perceiving sound”. (http:/ dictionary.reference.com/browse/hearing? We can listen at four levels:. Get The Full Article. July 09, 2012.

4

Customer Service - The Soft Skill Advantage: Wrap It Up Baby

http://softskilladvantage.blogspot.com/2012/07/wrap-it-up-baby.html

Customer Service - The Soft Skill Advantage. Well designed, customer friendly policies and well trained agents to apply them creates good customer service. Great customer service requires excellent soft skills! This blog focuses on those soft skills. July 04, 2012. Wrap It Up Baby. Anatomy of a Call Part IV. A call has four parts:. Opening, initial problem statement, body, and the closing. This series takes a look at each part. Three weeks ago we looked at the. Two weeks we looked at the. Body of the call.

5

Customer Service - The Soft Skill Advantage: June 2012

http://softskilladvantage.blogspot.com/2012_06_01_archive.html

Customer Service - The Soft Skill Advantage. Well designed, customer friendly policies and well trained agents to apply them creates good customer service. Great customer service requires excellent soft skills! This blog focuses on those soft skills. June 24, 2012. Work That Body Out. Anatomy of a Call - Part III. A call has four parts:. Opening, initial problem statement, body, and the closing. This series takes a look at each part. Two weeks ago we looked at the. Last week we looked at the. Then the cu...

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Customer Service - The Soft Skill Advantage

Customer Service - The Soft Skill Advantage. Well designed, customer friendly policies and well trained agents to apply them creates good customer service. Great customer service requires excellent soft skills! This blog focuses on those soft skills. July 14, 2012. It’s Raining Empathy. There is a huge difference between hearing and listening. Hearing is: “the act of perceiving sound”. (http:/ dictionary.reference.com/browse/hearing? We can listen at four levels:. Get The Full Article. July 09, 2012.

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