status.itrp.com

developer.itrp.com

Field Selection | General | ITRP API

http://developer.itrp.com/v1/general/field_selection

The JSON result for a single resource will always contain all fields. These fields are composed of:. Simple properties, like. Note that the properties and single references may be. And that collections of references may be empty. Curl https:/ api.itrp.com/v1/people/15. VirtualSupport, Ltd.". 91 (80) 2547 7154". 91 (80) 2547 7101". Https:/ itrp-demo.s3.amazonaws.com/defaults/avatars/people/large/2-56089.png". Susan can act as a service desk analyst for Widget North America and Widget Data Center.".

developer.itrp.com

CTI | ITRP API

http://developer.itrp.com/v1/cti

Computer Telephony Integration (CTI). Organizations can configure an additional option in their IP telephony system for launching the Service Desk console. Once this option has been added, the organization’s service desk analysts will be able to use it whenever a call is routed to the softphone. To configure this option, the IP telephony system needs to be told to launch a new browser window with a URL that ends with the telephone number of the caller. This URL must adhere to the following syntax:. It do...

developer.itrp.com

Pagination | General | ITRP API

http://developer.itrp.com/v1/general/pagination

Requests that return collections of resources are always paginated. Change the default page size of 20 resources by setting the. Parameter (max 100). Use the. Parameter to browse through the pages. Curl https:/ api.itrp.com/v1/requests? Pagination information will be returned in the response header. X-Pagination-Per-Page: 25 X-Pagination-Current-Page: 3 X-Pagination-Total-Pages: 10 X-Pagination-Total-Entries: 243. Next to that the pagination info is included in the Link header. Source and Source ID.

developer.itrp.com

Directory Services | Import | ITRP API

http://developer.itrp.com/v1/import/directory_services

The Import API is commonly used to establish an integration with Microsoft Active Directory or another LDAP. Directory service. Most organizations already maintain their employee information in a directory service. It therefore makes sense for an organization to integrate its directory service with ITRP to avoid having to maintain this information manually in two systems. Integrating with directory services. Import file does not exist in ITRP, then the generation or update of this Person record will fail.

developer.itrp.com

Data Types | General | ITRP API

http://developer.itrp.com/v1/general/data_types

All data is sent and received as JSON. The formatting of values in the responses. The formatting of input parameters of requests. Composition of references in the responses. All blank fields are included as. Instead of being omitted. Name": "Windows for Sales Tracking Production". Nr of cores": 3. One of the options defined for the enumeration. Composed of multiple values. If the reference is not filled out. Team": {"id": 12, "name": "Service Desk"}. With resolution in minutes. Any integer (0, 1, 2, ).

developer.itrp.com

Import | ITRP API

http://developer.itrp.com/v1/import

The Import API makes it possible to create or update records in batches. The behavior of this API is similar to the Import. Functionality as exposed via the GUI. Importing records in batches through the API is the preferred way of building (one-way) integrations with discovery tools. It allows for easily managed integrations and performs better compared to sending separate create/update REST API calls for each record. This page is organized as follows:. Generating an import file. Uploading an import file.

developer.itrp.com

Filtering | General | ITRP API

http://developer.itrp.com/v1/general/filtering

When requesting a collection of resources the resulting list can be reduced by passing one or more filter conditions:. Curl https:/ api.itrp.com/v1/requests? Status=assigned &next target at= 2011-10-01T00:00:00Z. Multiple conditions are joined using. The following operators can be used in filter conditions:. Same as given value. Different from given value. Has no value (null). Contains a value (not null). Equal to one of the given values (. Integers and enums only. Id=1,2,3,4. Ids=1,2,3,4. For date time ...

developer.itrp.com

Events | ITRP API

http://developer.itrp.com/v1/requests/events

The Events API is typically used by monitoring tools to create new requests in ITRP based on events. It is also possible for monitoring tools to use the Mail API. To register new requests. When posting an event these parameters. Are available. For most of the required request fields. The Events API uses default values. In case a value is not specified. If a new request is created based for a given event, the following response is returned. Add new rack in data center". Widget Data Center, External IT".

developer.itrp.com

Ordering | General | ITRP API

http://developer.itrp.com/v1/general/ordering

Collections of resources are always ordered. Therefore each model defines a. Usually this is ascending by. Eg for Services) or descending by. To change the ordering provide the. Parameter. Multiple fields must be separated with a comma. Fields are sorted in ascending order, unless they are prepended with a minus sign. Curl https:/ api.itrp.com/v1/requests? Curl https:/ api.itrp.com/v1/requests? Status: 400 Bad Request Content-Type: application/json; charset=utf-8. Sorting not allowed on fields: problem".

developer.itrp.com

Introduction | ITRP REST API

http://developer.itrp.com/v1

ITRP REST API - Introduction. This page offers an introduction to the REST (or REpresentational State Transfer. API of the ITRP service. This API is used for retrieving, creating and updating ITRP records like Requests, Changes, CIs, Services, SLAs, People, etc. The following topics are covered in this introduction:. Error Codes and Responses. Information about generic REST API functionality like Pagination. Can be found in the submenu below the. Option on the right. Https:/ api.itrp.com/v1. Used for upd...