support.scopedesk.com

scopedesk.com

Tour | Ticket management

http://www.scopedesk.com/overview/support-ticketing

Focus on Collaboration and Consistency. Scopedesk provides the entire set of ticket management tasks in a simple and customized way. As a result, your organization can keep everyone informed, provide superior service, improve problem resolution time, and keep customers satisfied. Multiple ticket queues for separate help desk teams. A ticket queue is a “Category” or “Workspace” that helps you keep your tickets and team organized. Queues are typically based on departments. Ticket list with full-text search.

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Scopedesk | Pricing

http://www.scopedesk.com/pricing

Simple subscription plans. Pay only for what you use without hidden fees. Our pricing is simple and fair as possible. We believe that customers need to pay only what they use. You don’t have to worry about being locked into a ridged plan. Changing your account in the future is quick and easy. 250 New tickets /month. 1 1 inbound addresses. 500 New tickets /month. 2 2 inbound addresses. 1,000 New tickets /month. 4 4 inbound addresses. Website floating tab link. 1,500 New tickets /month. What is an Agent?

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Scopedesk | Mobile Help Desk

http://www.scopedesk.com/overview/mobile-help-desk

Leverages capabilities of popular mobile devices. Your users need quick and reliable access to their data while away from their office. Scopedesk enables access to help desk data from today’s most popular smart phones and mobile devices, including Android, iPhone, Blackberry, and Windows Mobile. Access Data Anytime and Anywhere. Agents can easily monitor help desk activity. The mobile version is also fully hosted online service, with no software to install. May 4, 2016. December 27, 2015. April 1, 2015.

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Scopedesk | Testimonials

http://www.scopedesk.com/testimonials

8220;Easy to use and quick to get started. Very little training needed for agents. The support team for Scopedesk is awesome! Very quick to respond – customer service at it’s finest! The tool allows us to take the requests and assign them to the right functional area or SME to follow-up. It gave us a way to track and report on all requests coming into the Employee Solution Center. Works slick! 8211; Karen Sorensen, G&K Services. Scopedesk allowed me to customize the application with our logo and provided...

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Scopedesk | Frequently Asked Questions

http://www.scopedesk.com/about/faq

Subscribe to our Newsletter. Please, read the most frequently asked questions related to the using of our software. If you have a question that is not answered below, please contact us. How does Scopedesk work? Scopedesk is based on an outsourced environment. When you place a link to Scopedesk on your site, your customer is actually connecting to the service on our server. All your data are stored on the outsourced server, too. Where is my data hosted? What do I need to run Scopedesk? Do you offer any di...

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Scopedesk | Customer Service Software

http://www.scopedesk.com/customer-service-software

Now that Customer Service Software. Is becoming more prevalent in online business companies, many customer service managers and teams are discovering the numerous benefits that can be realized by using the software to simplify their service processes. Benefits of Customer Service Software. Using customer service software for tracking, auditing, and reporting purposes allows them to find more time for handling more important issues and solving the problems that arise during everyday business. May 4, 2016.

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Scopedesk | IT Support System

http://www.scopedesk.com/it-support-system

Using the best IT Support System. Responsive customer support and service is vital in the information technology and telecommunications arena. The key to ensuring customer’s loyalty is to provide the very best service and support using the IT support system. Efficient support bring more customers. The quality and efficiency of customer support is a reflection of a company and the IT support system they use, which directly impacts company bottom-line. And helping customers with routine maintenance. With s...

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Scopedesk | Subscribe to our Newsletter

http://www.scopedesk.com/subscribe

Subscribe to our Newsletter. Subscribe to our Newsletter. Subscribe to our newsletter list to receive information on what’s going on at Scopedesk – including special news and promotions, releases, features and helpful hints. Promise: less than 4 emails per year. May 4, 2016. December 27, 2015. Multiple Help Desk Forms. April 1, 2015. Create custom agent side help desk fields. January 12, 2015. Subscribe to our Newsletter. Formerly HelpDeskSAAS) - Help Desk Software as-a-Service.

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Scopedesk | Compare Plans

http://www.scopedesk.com/compare

Appearance and logo settings. No maintenance or setup fees. Automated routing and assignment. Retention period for attachments (months). Email to ticket conversion. Embedded HTML submission form. Export to PDF, Word, Excel, XML. Sign up for Free trial. May 4, 2016. December 27, 2015. Multiple Help Desk Forms. April 1, 2015. Create custom agent side help desk fields. January 12, 2015. Subscribe to our Newsletter. Formerly HelpDeskSAAS) - Help Desk Software as-a-Service.

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Scopedesk | About

http://www.scopedesk.com/about

Subscribe to our Newsletter. The Scopedesk (formerly HelpDeskSAAS) is designed, developed and provided by the Escon Information Consulting company with the mission to satisfy a significant number of requests from our customers for help desk software available as a service. We’ve decided to provide an excellent product that would satisfy their current and future business requirements. Scoedesk’s SaaS architecture is based on today’s most advanced Web 2.0 technologies, including Oracle. We base the foundat...