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Supportsense's Blog | Issues and challenges in Technology Support OperationsIssues and challenges in Technology Support Operations (by Bill Rose)
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Issues and challenges in Technology Support Operations (by Bill Rose)
http://supportsense.wordpress.com/
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Supportsense's Blog | Issues and challenges in Technology Support Operations | supportsense.wordpress.com Reviews
https://supportsense.wordpress.com
Issues and challenges in Technology Support Operations (by Bill Rose)
supportsense.wordpress.com
Could Your Customers Survive Without a Maintenance Agreement? | Supportsense's Blog
https://supportsense.wordpress.com/2011/06/21/could-your-customers-survive-without-a-maintenance-agreement
Issues and challenges in Technology Support Operations. Laquo; Your Service Revenues are at Risk! Defending Maintence and Support Pricing Workshop. Could Your Customers Survive Without a Maintenance Agreement? Will customers decide to self insure and not pay the service fees just to reduce their total operating expenses? I don’t think so! If they do it could have catastrophic results! Airline’s Computers Crash , United Flights Latest Hit By Computer Woes! The scenario is pretty simple; Rely heavily on IT...
Hey, I’m a Matchmaker for top-level service executives | Supportsense's Blog
https://supportsense.wordpress.com/2011/06/03/hey-i’m-a-matchmaker-for-top-level-service-executives
Issues and challenges in Technology Support Operations. Laquo; Getting the most out of industry conferences. Your Service Revenues are at Risk! Hey, I’m a Matchmaker for top-level service executives. Well, things have changed! Today, I am expanding my business to include executive recruiting. But, I am only going to work within the technology services industry. This means that I will work with companies that are searching for exceptional service execs to fill exciting positions, and, couple them ...If yo...
Tech Support Superstars Training Class | Supportsense's Blog
https://supportsense.wordpress.com/2012/10/02/tech-support-superstars-training-class
Issues and challenges in Technology Support Operations. Laquo; Previous Post. Are Your Service Revenues Under Pressure? Tech Support Superstars Training Class. I recently created a new training workshop specifically designed for tech support reps. This hands-on 1 day workshop has been well received in it’s initial class. Have a look at the agenda and let me know if we are covering the right topics. Thanks, Bill. TECH SUPPORT SUPERSTARS TRAINING. 8:00 – 8:15 Introductions. 9:45 – 10:00 BREAK. You can foll...
Your Service Revenues are at Risk! | Supportsense's Blog
https://supportsense.wordpress.com/2011/06/05/your-service-revenues-are-at-risk
Issues and challenges in Technology Support Operations. Laquo; Hey, I’m a Matchmaker for top-level service executives. Could Your Customers Survive Without a Maintenance Agreement? Your Service Revenues are at Risk! Your customers are pressing hard to understand exactly what they are paying for in a maintenance agreement and want the price to be lowered. When this pressure from customers comes you have 2 choices. First you can roll over and give them a discount (which will probably last forever) or y...
Defending Maintence and Support Pricing Workshop | Supportsense's Blog
https://supportsense.wordpress.com/2012/05/28/defending-maintence-and-support-pricing-workshop
Issues and challenges in Technology Support Operations. Laquo; Could Your Customers Survive Without a Maintenance Agreement? Defending Maintence and Support Pricing Workshop. With Europe in turmoil and economic growth moderating in North America, IT departments are likely to face continued pressure on operating budgets. Defending Maintenance and Support Pricing. June 28 – Atlanta, GA. July 17 – Boston, MA. July 24 – Irvine, CA. The training was well received and equipped our renewal team with the ability...
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Samples and Examples | Bill Rose Industry Network of Consultants (I.N.C.)
http://www.billroseinc.com/Samples_and_Examples.html
Samples and Examples of Bill's Expertise. Resolution Management – Tech Support’s Silver Bullet? In fact, resolution management can be an all-consuming nightmare if it is not approached in the correct way. Just have a look at my blog post, “ Fifteen Factors that Affect First Call Resolution (FCR) in Tech Support. How can services ensure that customers get the absolute most from what they have already purchased and continue to purchase more? That we are seeing at TSIA research is the steady increase in the...
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Supportsense's Blog | Issues and challenges in Technology Support Operations
Issues and challenges in Technology Support Operations. Are Your Service Revenues Under Pressure? November 11, 2012. As IT spending tightens one of the first budget line items many look at is the annual fees they pay for maintenance and support contracts. Indeed, numerous IT consultants offer to help enterprise buyers negotiate these fees down. One analyst told us he advises his clients to only pay 12% per year. That’s a far cry from the 18%-22% that most vendors are used to. October 2, 2012. 2:00 2:30 T...
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