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Tekgirl's Tech Support Blog | Blog for the TechiesBlog for the Techies
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Customer Service Facts – No Fiction… | Tekgirl's Tech Support Blog
https://tekgirl215.wordpress.com/2010/08/03/customer-service-facts-–-no-fiction…
Tekgirl's Tech Support Blog. Customer Service Facts No Fiction. August 3, 2010 at 11:02 am. In my years of Customer Service and Support Service, I have learned some indisputable facts. More people will know about bad service from dissatisfied Customers than your good service from satisfied customers. If you can resolve an issue for a complaining customer, this kind of customer will come back and will most likely make a purchase again. By solving the problem the Customer sees you at work. They see rea...
Sometimes fixing a computer is easier than figuring out why it was broken | Tekgirl's Tech Support Blog
https://tekgirl215.wordpress.com/2010/06/24/sometimes-fixing-a-computer-is-easier-than-figuring-out-why-it-was-broken
Tekgirl's Tech Support Blog. Sometimes fixing a computer is easier than figuring out why it was broken. June 24, 2010 at 9:49 pm. Did you ever fix a problem on a computer, and somehow you knew what to try – but couldn’t explain what was wrong? So, go out and fix that computer, if you know how. Maybe, if you’re lucky – and the tech faeries like you – you’ll even figure out what happened to begin with. Entry filed under: Technical. 8220;I didn’t do anything, It just happened”. Leave a Reply Cancel reply.
Another thing to remember about angry cu | Tekgirl's Tech Support Blog
https://tekgirl215.wordpress.com/2010/07/28/another-thing-to-remember-about-angry-cu
Tekgirl's Tech Support Blog. Another thing to remember about angry cu. July 28, 2010 at 10:00 pm. Another thing to remember about angry customers. You should never have to put up with abusive language. Entry filed under: Uncategorized. Maintain a calm voice…. even if you’re screaming on the inside. Customer Service Facts No Fiction. Leave a Reply Cancel reply. Enter your comment here. Fill in your details below or click an icon to log in:. Address never made public). Notify me of new comments via email.
“I Need Help”; Taking a look at specific support questions. | Tekgirl's Tech Support Blog
https://tekgirl215.wordpress.com/2010/07/12/“i-need-help”-taking-a-look-at-specific-support-questions
Tekgirl's Tech Support Blog. I Need Help ; Taking a look at specific support questions. July 12, 2010 at 3:51 pm. In my support and consulting work, I very often get very general appeals for help such as I Need Help Now , or It doesn’t work. Generally I shake my head, and then ask the normal diagnostic questions in order to get the information I need so I can give the help needed. It is hard, though, to respond to these queries every day, and not get a little amazed. If there really is no information in ...
About | Tekgirl's Tech Support Blog
https://tekgirl215.wordpress.com/about
Tekgirl's Tech Support Blog. I have been in the computer and technical support biz for over 15 years. I first started my own desktop publishing business as a stay-at-home Mom, then began teaching how to use computers back before Windows 95, and have been doing so ever since! Herein are lessons I’ve learned, ways to communicate better, maybe some general IT venting, etc. Just remember, Tech Support people have job security! Create a free website or blog at WordPress.com.
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Tekgirl's Tech Support Blog | Blog for the Techies
Tekgirl's Tech Support Blog. What Customer Service Skills Are Most Valuable? Is it important for a customer service representative to know everything? If the agent knows everything, but doesn’t care about your problem enough to give it time, is that OK? If the agent is only using a flow chart and can’t answer – or won’t answer – anything not in their list of available answers, how does that feel? The most important aspect of providing good customer service is. A Customer Service Attitude. The best custom...
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