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PRESS RELEASES | Teleperformance UK
https://teleperformanceuk.wordpress.com/press-releases
The Teleperformance UK Blog. January, 28, 2013. Teleperformance acquires the full control of TLS Contact. Teleperformance announces today the acquisition of 100 % of the shares of its subsidiary TLS Contact , a business process outsourcing (BPO) company, leader in Europe in the management of customer care contact centers under face-to-face mode, with a strong focus in serving governments and notably the visa application process area. February, 26, 2013. May, 7, 2013. May, 16, 2013. May, 31, 2013. Teleper...
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Matt Sims | Teleperformance UK
https://teleperformanceuk.wordpress.com/author/mattmatt166
The Teleperformance UK Blog. Author Archives: Matt Sims. Will Drones Transform Customer Delivery Expectations? August 23, 2016. Can you remember back to December 2013 when Amazon announced that they were exploring the idea of drone deliveries? Many people thought that Amazon was joking. Others thought that it was a publicity stunt. The announcement got endless media coverage … Continue reading →. Invest in CX To Keep The Customers You Already Have. August 4, 2016. August 3, 2016. July 20, 2016. For years...
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Real Leadership Means Listening To Your Customers | Teleperformance UK
https://teleperformanceuk.wordpress.com/2015/08/11/real-leadership-means-listening-to-your-customers
The Teleperformance UK Blog. Why Being Easy Isn’t A Bad Thing. We are the Robots: The rise of Robotic Process Automation →. Real Leadership Means Listening To Your Customers. August 11, 2015. About the problems some executives have identifying with their own customers. The Institute of Customer Service research I referred to shows clearly that many executives have no idea what the customer really wants and don’t appear to care about the information their subordinates send up the boardroom. By corporate l...
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Teleperformance UK | The Teleperformance UK Blog | Page 2
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The Teleperformance UK Blog. Newer posts →. An Improved Customer Experience Drives Revenue Growth. July 13, 2016. For years I have talked to companies about the value of improving how they manage customer service. Back in the days when contact centres were just considered to be necessary cost, it became clear that agents could up-sell and cross-sell during service interactions. Suddenly the contact centre became more strategic and could generate revenue. New research from Forrester. Answers these questio...
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PUBLIC SECTOR | Teleperformance UK
https://teleperformanceuk.wordpress.com/articles
The Teleperformance UK Blog. Teleperformance UK Awarded Five Year Her Majesty’s Passport Office Contract. Teleperformance Awarded a Global Home Office Contract for Management of Visa Application Centres Overseas. Leave a Reply Cancel reply. Enter your comment here. Fill in your details below or click an icon to log in:. Address never made public). You are commenting using your WordPress.com account. ( Log Out. You are commenting using your Twitter account. ( Log Out. Notify me of new comments via email.
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LOCATIONS | Teleperformance UK
https://teleperformanceuk.wordpress.com/locations
The Teleperformance UK Blog. Teleperformance UK Head office: Bristol. 44 (0) 117.916.8000. Spectrum House Bond Street Bristol BS1 3LG. Immigration Advicers in Barking. March 3, 2013 at 10:21 am. It’s genuinely very complicated in this active life to listen news on TV, thus I simply use web for that reason, and take the most up-to-date news. March 3, 2013 at 2:19 pm. Immigration Lawyer in Havering. April 2, 2013 at 12:41 pm. Just desire to say your article is as astounding. Tier 2 (Sportsperson) Migrants.
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Do Executives Really Believe in Great Customer Service? | Teleperformance UK
https://teleperformanceuk.wordpress.com/2015/07/09/do-executives-really-believe-in-great-customer-service
The Teleperformance UK Blog. Shifting Sands for Finance in the UK. Where Will Smart Energy GB Go Now? Do Executives Really Believe in Great Customer Service? July 9, 2015. A new report from the Institute of Customer Service (ICS). The statistics from the ICS research (which questioned 650 UK employees) paint a sorry picture:. Only 51% of line managers believe that their executive team is interested in customer insight. This analysis of the ICS research in Forbes magazine. Supermarket chain Morrisons has ...
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