theauditoronline.com

qualitycurmudgeon.blogspot.com

The Quality Curmudgeon: July 2005

http://qualitycurmudgeon.blogspot.com/2005_07_01_archive.html

Mumbles and Grumbles About the World of Quality. Sunday, July 17, 2005. Target has been flying high in recent years due to its nice selection of merchandise and well-designed stores, which are especially popular with women. Target has also benefited from some anti-Wal-Mart backlash. We’d like to return these items, I said to the red-shirted teenager at the customer service desk. And we don’t have a receipt. I can't give you your money back, he replied. You’ll have to do an exchange. He also informed us t...

qualitycurmudgeon.blogspot.com

The Quality Curmudgeon: June 2005

http://qualitycurmudgeon.blogspot.com/2005_06_01_archive.html

Mumbles and Grumbles About the World of Quality. Wednesday, June 01, 2005. People. Always People. Two months ago in Quality Digest I wrote of some of my experiences with Wal-Mart, the world's largest retailer. I even got Wal-Mart's attention. Barbara Brown, Wal-Mart's vice president of customer service responded. I think that racism and discrimination are alive and well in America today. Neither of them should be tolerated anywhere, at any time, by anyone, particularly in a business setting. People run c...

qualitycurmudgeon.blogspot.com

The Quality Curmudgeon: May 2005

http://qualitycurmudgeon.blogspot.com/2005_05_01_archive.html

Mumbles and Grumbles About the World of Quality. Sunday, May 01, 2005. In the May issue of. Dirk Dusharme’s wrote a brilliant defense of my last column. To read it, click here. Go ahead. I’ll wait. In his column, Dirk responds to a cranky reader who thought I was expecting too much from a Wal-Mart greeter because he wasn’t highly paid. The reader also refers to a burger flipper at Burger King as not exactly a rocket scientist because he works for minimum wage. And you thought I was an elitist snob. Befor...

qualitycurmudgeon.blogspot.com

The Quality Curmudgeon: October 2005

http://qualitycurmudgeon.blogspot.com/2005_10_01_archive.html

Mumbles and Grumbles About the World of Quality. Sunday, October 30, 2005. Ni Hao, America! According a recent article in Inc. Magazine there are now more people in China learning to speak English than there are people in the United States who speak English. I don’t have any data to support my theory, but I suspect that the percentage of people in the United States who are learning to speak Chinese is miniscule in comparison. However, the times are quickly changing, and if we don’t begin to change our at...

patonprofessional.com

The Auditor

http://www.patonprofessional.com/the-auditor

Loading. Please wait. Or Create an account. Is subscription-based website ( www.theauditoronline.com. Created to provide full-time or part-time auditors with all the information, industry requirements, and updates they need to conduct effective audits. You'll discover how to get the most value and results from the audits you conduct, and save you time and effort by keeping you up to date on the information you need. Information essential to auditors, such as exam dates and other important events. Connect...

qualitycurmudgeon.blogspot.com

The Quality Curmudgeon: April 2006

http://qualitycurmudgeon.blogspot.com/2006_04_01_archive.html

Mumbles and Grumbles About the World of Quality. Friday, April 28, 2006. Quality requirements to be met. I may not always know how to define poor service or bad quality, but I sure know it when I experience it. This apathy is pushing us toward a tipping point that may strip us of our ability to effectively compete with the rest of the world. Thomas Friedman points out in his excellent book, The World Is Flat. Our country has always thrived in the face adversity. Competition will make us stronger, if ...

patonprofessional.com

ISO 9001:2015

http://www.patonprofessional.com/iso-9001-2015

Loading. Please wait. Or Create an account. The ISO 9001:2015 revision is here! We've assembled a few resources to help make the transition to the ISO 9001:2015 standard a little easier. Click on the title to visit the item. ISO 9001:2015 - An Inside Look at the FINAL Standard. ISO 9001:2015 FDIS - An Inside Look at the Revision. Managing the Transition to ISO 9001:2015. ISO 9001:2015 and Documented Information. ISO 9001:2015 Clause 4: Context of the Organization. ISO 9001:2015 in Plain English. Returnin...

qualitycurmudgeon.blogspot.com

The Quality Curmudgeon: February 2006

http://qualitycurmudgeon.blogspot.com/2006_02_01_archive.html

Mumbles and Grumbles About the World of Quality. Monday, February 27, 2006. A Brave New World for Quality. Last month I wrote about the future of our industry. I argued that a new millennium demanded a new definition of quality. The economic world we live in today is radically different than the one experienced by the architects of quality. In the giddy, pre-Depression days at AT&T, Shewhart develops systems to deal with an unprecedented level of mass production for a product and a public that tolerates ...

qualitycurmudgeon.blogspot.com

The Quality Curmudgeon: April 2005

http://qualitycurmudgeon.blogspot.com/2005_04_01_archive.html

Mumbles and Grumbles About the World of Quality. Friday, April 01, 2005. Has Wal-Mart Lost Its Way? Because I travel frequently I’m often in unfamiliar towns at odd hours. And because I’m somewhat forgetful, I’m also likely to be at a Wal-Mart at odd hours. Although I’m always glad to be able to get what I need when I need it, I’ve come to approach Wal-Mart with a mix of hope and fear. What would Sam have thought? May I have change for a dollar? I asked the cashier. OK, where can I get change? But your s...