theorderpreventiondepartment.blogspot.com theorderpreventiondepartment.blogspot.com

theorderpreventiondepartment.blogspot.com

The Order Prevention Department

A collection of anecdotes, stories and real-life incidents that prove we still have a long way to go in improving sales skills and customer service in the UK.

http://theorderpreventiondepartment.blogspot.com/

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The Order Prevention Department | theorderpreventiondepartment.blogspot.com Reviews
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A collection of anecdotes, stories and real-life incidents that prove we still have a long way to go in improving sales skills and customer service in the UK.
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1 open all hours
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The Order Prevention Department | theorderpreventiondepartment.blogspot.com Reviews

https://theorderpreventiondepartment.blogspot.com

A collection of anecdotes, stories and real-life incidents that prove we still have a long way to go in improving sales skills and customer service in the UK.

INTERNAL PAGES

theorderpreventiondepartment.blogspot.com theorderpreventiondepartment.blogspot.com
1

The Order Prevention Department: TomTom are at it again

http://theorderpreventiondepartment.blogspot.com/2009/12/tomtom-are-at-it-again.html

The Order Prevention Department. A collection of anecdotes, stories and real-life incidents that prove we still have a long way to go in improving sales skills and customer service in the UK. Friday, 11 December 2009. TomTom are at it again. Good Grief. What kind of customer service is this? Again, there was no way of using the voucher at the time of checking out. Again, the questions I asked were not answered. So here's the voucher worth £8.00 - first to use it, keeps it. I appreciate that TomTom have t...

2

The Order Prevention Department: October 2008

http://theorderpreventiondepartment.blogspot.com/2008_10_01_archive.html

The Order Prevention Department. A collection of anecdotes, stories and real-life incidents that prove we still have a long way to go in improving sales skills and customer service in the UK. Thursday, 23 October 2008. Preventing Orders During the Credit Crunch. My own experience is that however much chasing you do to get a company to start the work, you will only have to do more chasing to get them to finish it! With making it so hard to pay the bill - who would leave a tip anyway? Until the next time.

3

The Order Prevention Department: May 2008

http://theorderpreventiondepartment.blogspot.com/2008_05_01_archive.html

The Order Prevention Department. A collection of anecdotes, stories and real-life incidents that prove we still have a long way to go in improving sales skills and customer service in the UK. Sunday, 11 May 2008. Ford Finance do not want me as a customer. Last month was pretty quiet on the Order Prevention Department. Still, I did find one company to annoy me; Ford Finance. Now, I don't want to be too hard on Ford Finance (gasps of breath are heard at the back) as they are not alone in being guilty.

4

The Order Prevention Department: The way the cookie crumbles...

http://theorderpreventiondepartment.blogspot.com/2009/10/way-cookie-crumbles.html

The Order Prevention Department. A collection of anecdotes, stories and real-life incidents that prove we still have a long way to go in improving sales skills and customer service in the UK. Sunday, 11 October 2009. The way the cookie crumbles. What happens when a company annoys you and forgets to provide good customer service? Well, there are quite a lot of possilbe answers to this question. A contact of mine forwarded the story below and it describes how one unhappy customer got even:. I called Neiman...

5

The Order Prevention Department: Open All Hours?

http://theorderpreventiondepartment.blogspot.com/2012/06/open-all-hours.html

The Order Prevention Department. A collection of anecdotes, stories and real-life incidents that prove we still have a long way to go in improving sales skills and customer service in the UK. Thursday, 28 June 2012. Increasingly shops and stores are advertising themselves as "Open 24 hours". Sounds very helpful, flexible and customer focused. until you try to purchase something. This is from a pal's Facebook update this morning:. It was like Rhod Gilbert's duvet buying sketch! Me: just this please.

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trevorlever.co.uk trevorlever.co.uk

time management | Trevor Lever

http://www.trevorlever.co.uk/category/time-management

Exploring effectiveness in sales, marketing and business. Improving your (PC) time effectiveness – Part II. March 25, 2010. I use quite a few PC’s. I have my main (powerful) desktop, a decent laptop machine for when I am working away on a customer site and a small netbook for surfing and email when I am out and about. Now here’s the problem – where do I store my “stuff”? To run myself, my sales team and my businesses since 1991. Think of ACT! Also synchronises to my Blackberry so I always have upto date ...

trevorlever.co.uk trevorlever.co.uk

social media | Trevor Lever

http://www.trevorlever.co.uk/category/social-media

Exploring effectiveness in sales, marketing and business. Laquo; Older Entries. The death of email and the company website. June 7, 2013. I’m struggling to resolve the following observations:. My take on this is that younger folks are not using email to communicate outside of work older folks are carrying on as normal and still keep sending lots of information to lots of people (often ‘just in case’ or ‘FYI’ so they can CYA ). December 25, 2012. Several of the organisations I work with have reported thei...

trevorlever.co.uk trevorlever.co.uk

September | 2013 | Trevor Lever

http://www.trevorlever.co.uk/2013/09

Exploring effectiveness in sales, marketing and business. Archive for September 2013. How good a Farmer are you? September 30, 2013. Glastonbury tickets sold out in under 90 minutes. It would have been faster, but there were the inevitable IT issues. This generated around 30 million of income in just 90 minutes. Not bad for a farmer, eh? The folks who bought those tickets don’t know who will be playing yet! The Order Prevention Department. Trevor Lever Consulting (TLC). How do we really make decisions?

trevorlever.co.uk trevorlever.co.uk

customer service | Trevor Lever

http://www.trevorlever.co.uk/category/customer-service

Exploring effectiveness in sales, marketing and business. Laquo; Older Entries. How easy is it to lose trust? August 9, 2013. Are there suppliers that you fully trust to always get it right and have your interests at heart? I’m guessing they are few and far between. But give it some thought who do you really trust as a supplier? Then ask yourself are they perfect? Have they never, ever made a mistake – is that why you trust them? Is that why you trust them? How many of your customers trust you explicitly?

trevorlever.co.uk trevorlever.co.uk

October | 2013 | Trevor Lever

http://www.trevorlever.co.uk/2013/10

Exploring effectiveness in sales, marketing and business. Archive for October 2013. October 31, 2013. Later this evening you may be get some little visitors who knock at your door and ask Trick or Treat? And as you look into the eyes of those little innocent people who are desperately hoping to be given some chocolate or something equally as sugar laden, what will you be thinking? Me, I’m thinking two things:. From an early age we are teaching people about the alternative close. Do you want A or B? Altho...

trevorlever.co.uk trevorlever.co.uk

marketing | Trevor Lever

http://www.trevorlever.co.uk/category/marketing

Exploring effectiveness in sales, marketing and business. Laquo; Older Entries. What price customer loyalty? December 4, 2013. My credit card and wallet have had a busy few week lately. Some of this expenditure was planned, but the majority of it wasn’t. Some of these recent interactions with suppliers have got me thinking about the price / cost of loyalty. Here’s some background context on just a couple of my transactions:. Party cover to fully comprehensive as well to another one. There are other examp...

trevorlever.co.uk trevorlever.co.uk

February | 2013 | Trevor Lever

http://www.trevorlever.co.uk/2013/02

Exploring effectiveness in sales, marketing and business. Archive for February 2013. Is Your Business Going Down The Toilet? February 1, 2013. Here’s the big dilemma. You are new business looking for customers, or an established business looking for more customers. Either way you need more sales. Chances are you were alerted to this problem from looking at your cash-flow, order book or bank statement. How to avoid the above scenario? When you get busy, don’t stop doing the things that got you busy.

trevorlever.co.uk trevorlever.co.uk

March | 2014 | Trevor Lever

http://www.trevorlever.co.uk/2014/03

Exploring effectiveness in sales, marketing and business. Archive for March 2014. How do we really make decisions? March 30, 2014. There was an interesting Horizon program. On BBC2 a couple of weeks ago with the title “How You Really Make Decisions? The subject of intuition in decision making is covered in Becky Walsh’s book “ You Do Know. 8221; and this book encourages the reader to use their intuition more in their decision making and to learn to listen to their inner voice. Or we may say to an unsucce...

trevorlever.co.uk trevorlever.co.uk

Twitter | Trevor Lever

http://www.trevorlever.co.uk/category/twitter

Exploring effectiveness in sales, marketing and business. Sales Strategies for Social Media. August 31, 2010. A recent Tweet from @khbelizaire of Media Snackers fame asked the question: ‘Developing presentation on sales and social media, do you have any interesting examples of ‘return on engagement’? Well I do, and as the 140 characters of Twitter are a bit restricitve to answer the question, I thought I would put forward my answer and ideas as a blog. You do the ROI maths…. It helps remind us that it&#8...

trevorlever.co.uk trevorlever.co.uk

August | 2013 | Trevor Lever

http://www.trevorlever.co.uk/2013/08

Exploring effectiveness in sales, marketing and business. Archive for August 2013. How easy is it to lose trust? August 9, 2013. Are there suppliers that you fully trust to always get it right and have your interests at heart? I’m guessing they are few and far between. But give it some thought who do you really trust as a supplier? Then ask yourself are they perfect? Have they never, ever made a mistake – is that why you trust them? Is that why you trust them? What would you do? Posted in customer service.

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theorderpreventiondepartment.blogspot.com theorderpreventiondepartment.blogspot.com

The Order Prevention Department

The Order Prevention Department. A collection of anecdotes, stories and real-life incidents that prove we still have a long way to go in improving sales skills and customer service in the UK. Thursday, 28 June 2012. Increasingly shops and stores are advertising themselves as "Open 24 hours". Sounds very helpful, flexible and customer focused. until you try to purchase something. This is from a pal's Facebook update this morning:. It was like Rhod Gilbert's duvet buying sketch! Me: just this please. Call ...

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