thesilentcustomer.com thesilentcustomer.com

thesilentcustomer.com

Mystery Dining

The Silent Customer provides customer feedback through Mystery Dining aka Mystery Shopping for independent and small to medium multi-operators of pubs, restaurants, hotels and leisure venues.

http://www.thesilentcustomer.com/

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Mystery Dining | thesilentcustomer.com Reviews
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The Silent Customer provides customer feedback through Mystery Dining aka Mystery Shopping for independent and small to medium multi-operators of pubs, restaurants, hotels and leisure venues.
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1 Mystery dining
2 customer feedback
3 restaurants
4 pubs
5 hotels
6 leisure venues
7 service standards
8 increase footfall
9 silent customers
10 The Silent Customer
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what we do,mystery dining,hotel mystery guest,mentoring and coaching,video mystery shopping,mystery phone calls,complaint mediators,silent customer healthcare,about us,janets blog,the silent customer,why choose us,get in touch,tweets by @silentcustomer
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Mystery Dining | thesilentcustomer.com Reviews

https://thesilentcustomer.com

The Silent Customer provides customer feedback through Mystery Dining aka Mystery Shopping for independent and small to medium multi-operators of pubs, restaurants, hotels and leisure venues.

INTERNAL PAGES

thesilentcustomer.com thesilentcustomer.com
1

What is a Silent Customer? | The Silent Customer

http://www.thesilentcustomer.com/what-is-a-silent-customer.html

Inspiration, Awareness and Development. Food Safety, Health and Safety Training. What is a Silent Customer? Become a Silent Customer. What Our Silent Customers Say. Mystery Dining and Guest Feedback. What is a Silent Customer? 01491 572 701 or. Let us call you. The name of our company is taken from the term ‘the silent customer syndrome’. Click here for the maths. Our Silent Customers covertly visit restaurants and pubs to experience the service, the food and other specific areas of the business. The...

2

Janets Blog

http://www.thesilentcustomer.com/blog.html

Inspiration, Awareness and Development. Food Safety, Health and Safety Training. What is a Silent Customer? Become a Silent Customer. What Our Silent Customers Say. Mystery Dining and Guest Feedback. 01491 572 701 or. Let us call you. Welcome to my musings: A recount of service disasters and service wins as observed my lovely Silent Customers and the many folks I talk to who are as passionate about great hospitality as I am. Complaining: Are you a 'kind complainer' or a 'vitriolic complainer'? I have bee...

3

What Our Silent Customers Say | The Silent Customer

http://www.thesilentcustomer.com/silent-customer-testimonial.html

Inspiration, Awareness and Development. Food Safety, Health and Safety Training. What is a Silent Customer? Become a Silent Customer. What Our Silent Customers Say. Mystery Dining and Guest Feedback. What Our Silent Customers Say. 01491 572 701 or. Let us call you. Sue Banks: Fourth Hospitality. The visits are planned in advance and give you the time to research the venue beforehand. Ben McEwen: Director at HotcatUK and Sales Manager at BaxterStorey. Experienced mystery shopper and a Silent Customer.

4

About us

http://www.thesilentcustomer.com/about-us.html

Inspiration, Awareness and Development. Food Safety, Health and Safety Training. What is a Silent Customer? Become a Silent Customer. What Our Silent Customers Say. Mystery Dining and Guest Feedback. 01491 572 701 or. Let us call you. Janet Wood: Founder and Managing Director. We are registered with the Information Commissioners Office. Simply Business PI Insurance. Public Liability : £1,000,000. Professional Indemnity : £1,000,000. View our policy details.

5

How to become a Silent Customer (mystery diner) | The Silent Customer

http://www.thesilentcustomer.com/customer.aspx

Inspiration, Awareness and Development. Food Safety, Health and Safety Training. What is a Silent Customer? Become a Silent Customer. What Our Silent Customers Say. Mystery Dining and Guest Feedback. Become a Silent Customer. 01491 572 701 or. Let us call you. As a Silent Customer AKA a mystery shopper you will be asked to covertly visit restaurants and pubs to experience the service, the food and other specific areas of the business. You will then be asked to complete a detailed on-line questionnaire.

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LINKS TO THIS WEBSITE

brakspear.co.uk brakspear.co.uk

Beers Archive - Brakspear

https://brakspear.co.uk/our_beer

Beers Archive - Brakspear. Run Your Own Pub. Bell St. Brewery. Brewed in Oxfordshire, using the famous Henley ‘ double-drop ’ fermentation system in Victorian copper fermentation vessels from the orignal Henley brewery. This amber ale has a crystal malt and a well hopped bitterness in taste, which transforms into a bitter-sweet and fruity finish with a good fruit, hop and malt nose. A superb session beer which is ideal with foods such as fine English cheeses, Ploughman’s, and fish and chips. Availble fro...

brakspear.co.uk brakspear.co.uk

A bigger splash - Brakspear

https://brakspear.co.uk/news_and_events/read/a-bigger-splash

A bigger splash - Brakspear. Run Your Own Pub. 15:52 - 21st May 2015 - Gill. The second Henley Club to Pub Swim is taking place on Saturday 25 July and brewer and pub operator Brakspear is helping to recruit swimmers by covering the entry cost for its licensees and by providing a bottle of commemorative Two Bells beer for all who complete the 1.5 km course. Brakspear is once again providing all swimmers with a bottle of the commemorative Two Bells beer and putting on a barbecue and party at the Angel on ...

brakspear.co.uk brakspear.co.uk

New Brakspear honey beer supports bee campaign - Brakspear

https://brakspear.co.uk/news_and_events/read/new-brakspear-honey-beer-supports-bee-campaign

New Brakspear honey beer supports bee campaign - Brakspear. Run Your Own Pub. New Brakspear honey beer supports bee campaign. 16:07 - 1st April 2015 - Gill. Brewer and pub operator Brakspear is launching Honey Bee, a 4.4% ABV honey beer, brewed at its microbrewery in Henley during April and May in support of Friends of the Earth’s ‘Bee Cause’ campaign to protect the bee. Near Henley, and 20p from every pint sold will be donated by Brakspear to Bee Cause. Last summer around 50 Brakspear pubs planted their...

brakspear.co.uk brakspear.co.uk

Drinkers swarm to Honey Bee beer - Brakspear

https://brakspear.co.uk/news_and_events/read/drinkers-swarm-to-honey-bee-beer

Drinkers swarm to Honey Bee beer - Brakspear. Run Your Own Pub. Drinkers swarm to Honey Bee beer. 15:58 - 1st May 2015 - Gill. Brakspear’s latest seasonal ale, Honey Bee, has been so popular that the Henley brewer and pub operator has already raised 600 for ‘The Bee Cause’ charity, with four weeks’ sales of the honey beer still to go. 8220;Honey Bee is a great beer with a subtle honey taste that makes it particularly good for supping in pub gardens, so the warm weather in early April made it a popular ch...

brakspear.co.uk brakspear.co.uk

Why Brakspear? - Brakspear

https://brakspear.co.uk/run_your_own_pub/area/running-a-pub-with-brakspear

Run Your Own Pub. Business Plan - The Words. Business Plan - The Numbers. Tenants Code of Practice. Lessees Code of Practice. We are family run and have family values – we have over 200 years experience, more than 125 pubs, we are a friendly bunch and enjoy working with our tenants. Maybe that’s why we are award winning – we won The Publican’s Best Tenanted Pub Company (under 200 sites) in 2014. We view working with tenants as a partnership – an open, honest and transparent relationship. Amanda will guid...

brakspear.co.uk brakspear.co.uk

News & Events - Brakspear

https://brakspear.co.uk/our_pubs/news_and_events

News and Events - Brakspear. Run Your Own Pub. Back to school – at the pub! New family business opens at The Hollybush in Redbourn. Books with your beer, anyone? A father and son team are restoring a Victorian schoolhouse in the grounds of The Hollybush in Redbourn when they take over at the pub later this month. The Dickens family will be reopening the Church End pub, owned by Brakspear, on Friday 19 August, and father Gordon will be…. Brakspear nominated for Pride of Reading Award. Henley pub operator ...

brakspear.co.uk brakspear.co.uk

Why Brakspear? - Brakspear

https://brakspear.co.uk/run_your_own_pub

Run Your Own Pub. Business Plan - The Words. Business Plan - The Numbers. Tenants Code of Practice. Lessees Code of Practice. We are family run and have family values – we have over 200 years experience, more than 125 pubs, we are a friendly bunch and enjoy working with our tenants. Maybe that’s why we are award winning – we won The Publican’s Best Tenanted Pub Company (under 200 sites) in 2014. We view working with tenants as a partnership – an open, honest and transparent relationship. Amanda will guid...

brakspear.co.uk brakspear.co.uk

Home - Brakspear

https://brakspear.co.uk/sitemap

Run Your Own Pub. With over 130 Brakspear pubs to choose from, stretching from the Cotswolds to Brighton, stop for a drink, something to eat or even stay for the night in some pubs. They're all different, with plenty of character, so you're sure to find the right pub to suit you. Angel on the Bridge. Search by town or postcode. Run Your Own Pub. Have you been to? Have you stayed at? Goldfinger is available in May and June 2016. That’s right, Brakspear Mild is being brewed back in Henley again! Availble f...

brakspear.co.uk brakspear.co.uk

Cotswolds site takes Brakspear managed estate to five - Brakspear

https://brakspear.co.uk/news_and_events/read/cotswolds-site-takes-brakspear-managed-estate-to-five

Cotswolds site takes Brakspear managed estate to five - Brakspear. Run Your Own Pub. Cotswolds site takes Brakspear managed estate to five. 15:53 - 13th May 2015 - Gill. Pub operator and brewer Brakspear has expanded its managed pub estate with the purchase of the George Hotel in Shipston-on-Stour. The addition of the Grade II listed building brings Brakspear’s fledgling managed estate to five sites. 8220;As with all our managed pubs, we’re keen to develop the George in a way that retains its indiv...

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Mystery Dining

What is a Silent Customer? Become a Silent Customer. What Our Silent Customers Say. Mystery Dining and Guest Feedback. How we can help you. 01491 572 701 or. Let us call you. Provides customer feedback through Mystery Dining. Aka Mystery Shopping for independent and small to medium multi-operators of pubs, restaurants, hotels and leisure venues. Our service enables businesses to benchmark service standards, find ways to increase revenue through customer loyalty and to focus on growth.

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