productexperience.blogspot.com
Product Experience: Ultimate Experience
http://productexperience.blogspot.com/2010/03/ultimate-experience.html
We research, design and evaluate products. We discover and deliver what people want. Thursday, March 25, 2010. My customers often ask me to help them create a user experience that meets the needs of all their audiences at the same time. Has figured it out. SCS Interactive Ultimate Experience Products are designed to create one of a kind family experiences. These products bring together the smallest toddlers, their older siblings, parents and even grandparents for a splashing good time. MN Chapter of UPA.
productexperience.blogspot.com
Product Experience: 2011 Mobile Trends
http://productexperience.blogspot.com/2011/03/2011-mobile-trends.html
We research, design and evaluate products. We discover and deliver what people want. Monday, March 07, 2011. Don't build what you can re-use and don't build something you can't re-use! Companies are beginning to take the mobile channel seriously and dedicating multi-million dollar projects to enable content and features for this ever-present customer connection. By Thomas Husson and Julie A. Ask with Mark Mulligan, Charles S. Golvin, Ian Fogg, and Annie E. Corbett. Camera Digital And Camera Accessories.
productexperience.blogspot.com
Product Experience: October 2007
http://productexperience.blogspot.com/2007_10_01_archive.html
We research, design and evaluate products. We discover and deliver what people want. Monday, October 22, 2007. Customer Feedback while using the product. I have always told people outside our profession that having a user use the product while giving us feedback is oh so much more valuable than performing a survey or focus group. The Journal of Consumer Research published by The University of Chicago Press has an article I must have. Is There a Substitute for Direct Experience? Subscribe to: Posts (Atom).
productexperience.blogspot.com
Product Experience: March 2010
http://productexperience.blogspot.com/2010_03_01_archive.html
We research, design and evaluate products. We discover and deliver what people want. Thursday, March 25, 2010. My customers often ask me to help them create a user experience that meets the needs of all their audiences at the same time. Has figured it out. SCS Interactive Ultimate Experience Products are designed to create one of a kind family experiences. These products bring together the smallest toddlers, their older siblings, parents and even grandparents for a splashing good time. MN Chapter of UPA.
productexperience.blogspot.com
Product Experience: September 2008
http://productexperience.blogspot.com/2008_09_01_archive.html
We research, design and evaluate products. We discover and deliver what people want. Tuesday, September 30, 2008. Design View #50 - Digg's Designer Divulges Design Details. I love it when techies teach others about user centered design. SP: So does user-centred design impact or restrict your vision for the site? SP: Do we need ideas any more then? Or should we just let our users tell us what we should be doing entirely? Should we be running them? What should we do with the results? Follow me on Twitter.
productexperience.blogspot.com
Product Experience: September 2009
http://productexperience.blogspot.com/2009_09_01_archive.html
We research, design and evaluate products. We discover and deliver what people want. Tuesday, September 15, 2009. There are 3 common business realities for the mobile web:. You haven’t even looked at your site on a mobile device. Even if you haven’t created a version of your website for mobile devices, your users are accessing your website from their mobile device. You better find out. You have looked and it’s not pretty. You want to do something about it. Wednesday, September 09, 2009. In this economy, ...
productexperience.blogspot.com
Product Experience: November 2009
http://productexperience.blogspot.com/2009_11_01_archive.html
We research, design and evaluate products. We discover and deliver what people want. Sunday, November 29, 2009. SMS Interaction Design Standards (Cont'd). Continuing the SMS Design Standards. User agrees to let the company send them messages, typically based on some parameter the user has chosen. 160 Characters or less for English language. Take advantage of short hand when ever necessary, but remain professional. Some media and entertainment sites can get away with using 2 for to, too or two; but mo...
productexperience.blogspot.com
Product Experience: Mobile Web will be bigger than IVR
http://productexperience.blogspot.com/2011/01/mobile-web-will-be-bigger-than-ivr.html
We research, design and evaluate products. We discover and deliver what people want. Sunday, January 23, 2011. Mobile Web will be bigger than IVR. Recent History of Customer Service:. Call centers handle customers virtually - call centers employed IVR to reduce the number of agent assisted calls to reduce high call center costs - Customer self-service was added to company websites to reduce IVR calls to reduce user experience complaints that resulted in the IVR calls rolling to the call center.
productexperience.blogspot.com
Product Experience: May 2009
http://productexperience.blogspot.com/2009_05_01_archive.html
We research, design and evaluate products. We discover and deliver what people want. Tuesday, May 12, 2009. Since this is a medical appliance and not a cell phone we needed to have some key goals/rules that are unique to the medical device domain. Rule #1: Don't kill, maim or hurt anyone. Multi-modal interactions for therapy modifications - the patient makes a therapy adjustment request onscreen and then confirms it with a hardware button keypress. This protects the patient, but may cause interaction...
productexperience.blogspot.com
Product Experience: April 2009
http://productexperience.blogspot.com/2009_04_01_archive.html
We research, design and evaluate products. We discover and deliver what people want. Monday, April 20, 2009. I am trying to define a best practice for a surgical procedure to implant a medical device. Here's my approach:. What kinds of surgeons and surgical support staff are involved in this procedure? What kinds of surgical techniques are they familiar and comfortable with and what will be new or different to what they currently do? What products need to be supplied by the medical device company?
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