mjackman.com
Michele Jackman - Facilitator, Author, Trainer
http://www.mjackman.com/tools-and-products-levels.html
Michele Jackman Enterprises and Adventures. Tool: Levels of Customer Service. Whose Talking about Michele? What is Michele Saying? Off the Shelf Courses. Health Care and Public Education. Levels of Customer Service. Levels of Customer Service. View complaints as opportunities to demonstrate service. Where are you now? Scoring: 0=Rarely, 1=Sometimes, 2=Often, 3=Almost Always. Answer and score these 12 questions:. 4 I return voicemail, email, and requests for information right away, or within the same day.
mjbizwiz.com
Michele Jackman - Facilitator, Author, Trainer
http://www.mjbizwiz.com/tools-and-products-practices.html
Michele Jackman Enterprises and Adventures. Tool: Best Practices for Managers. Whose Talking about Michele? What is Michele Saying? Off the Shelf Courses. Health Care and Public Education. Best Practices for Managers. Best Practices for Managers. Measures of overall Effectiveness, Efficiency, and Value. Rate yourself in the following areas using these criteria:. You have little experience, limited training. You know skills, but don't always practice them. Practice #5 - Gives and Receives Feedback well.
mjbizwiz.com
Michele Jackman - Facilitator, Author, Trainer
http://www.mjbizwiz.com/tools-and-products-levels.html
Michele Jackman Enterprises and Adventures. Tool: Levels of Customer Service. Whose Talking about Michele? What is Michele Saying? Off the Shelf Courses. Health Care and Public Education. Levels of Customer Service. Levels of Customer Service. View complaints as opportunities to demonstrate service. Where are you now? Scoring: 0=Rarely, 1=Sometimes, 2=Often, 3=Almost Always. Answer and score these 12 questions:. 4 I return voicemail, email, and requests for information right away, or within the same day.
mjackman.com
Michele Jackman - Facilitator, Author, Trainer
http://www.mjackman.com/tools-and-products-service.html
Michele Jackman Enterprises and Adventures. Tool: Great Service Checklist. Whose Talking about Michele? What is Michele Saying? Off the Shelf Courses. Health Care and Public Education. Telephone Techniques and Summary of Rules for Great Customer Service. Are you providing the best service possible? Select the boxes for those areas you are already meeting or exceeding. Listen attentively, and care about the customer's concerns. Detect and define specific problems from their comments or problem statements.
mjackman.com
Michele Jackman - Facilitator, Author, Trainer
http://www.mjackman.com/tools-and-products-practices.html
Michele Jackman Enterprises and Adventures. Tool: Best Practices for Managers. Whose Talking about Michele? What is Michele Saying? Off the Shelf Courses. Health Care and Public Education. Best Practices for Managers. Best Practices for Managers. Measures of overall Effectiveness, Efficiency, and Value. Rate yourself in the following areas using these criteria:. You have little experience, limited training. You know skills, but don't always practice them. Practice #5 - Gives and Receives Feedback well.
mjackman.com
Michele Jackman - Facilitator, Author, Trainer
http://www.mjackman.com/meet-michele.html
Michele Jackman Enterprises and Adventure. Author Speaker Humorist Trainer. Whose Talking about Michele? What is Michele Saying? Off the Shelf Courses. Health Care and Public Education. Michele Jackman, MSW, MA—. Provides consulting and training on service delivery, quality, employee retention and change management to clients including Cisco, Sun Microsystems, Oracle, AT&T, HP, and Deckers Outdoor Corp. Teaches at various Leadership and Coaching Academies. Co- author of Star Teams: Key Players,. Currentl...
mjackman.com
Michele Jackman - Facilitator, Author, Trainer
http://www.mjackman.com/tools-and-products-employee.html
Michele Jackman Enterprises and Adventures. Whose Talking about Michele? What is Michele Saying? Off the Shelf Courses. Health Care and Public Education. Core Elements to Attract, Motivate, and Retain. I know what it expected of me at work. (includes financial literacy) - Daily, weekly, monthly, quarterly, and annually. I have the right materials and equipment I need to do my work correctly. I am given the opportunity to do what I do best every day. My co-workers are committed to doing quality work.
mjackman.com
Michele Jackman - Facilitator, Author, Trainer
http://www.mjackman.com/tools-and-products.html
Michele Jackman Enterprises and Adventures. Welcome to WHOOPEE Works High Five Factory. Whose Talking about Michele? What is Michele Saying? Off the Shelf Courses. Health Care and Public Education. Personal, Team, Organizational Enhancement. Promoting Organization Health and Collaboration. Leadership and Management Tools. High Five Employee Development Tools. Levels of Customer Service. Best Practices for Managers. ABC's of Leadership Behaviors and HR Roles. Formula for a High Performance Team. Core VALU...
mjackman.com
Michele Jackman - Facilitator, Author, Trainer
http://www.mjackman.com/tools-and-products-toxic.html
Michele Jackman Enterprises and Adventures. Tool: Woe 101: Bad Management Practices (i.e. Toxic Behaviors). Whose Talking about Michele? What is Michele Saying? Off the Shelf Courses. Health Care and Public Education. Woe 101: Bad Management Practices. According to research, bullies are managers and both men and women exhibit bullying behavior. Place a checkmark in front of the toxic behaviors you have witnessed in your workplace environment. Be honest and if you are a manager CHECK yourself! Is incompet...
mjackman.com
Michele Jackman - Facilitator, Author, Trainer
http://www.mjackman.com/tools-and-products-abc.html
Michele Jackman Enterprises and Adventures. Tool: ABC's of Leadership Behaviors and HR Roles. Whose Talking about Michele? What is Michele Saying? Off the Shelf Courses. Health Care and Public Education. ABCs of Leadership Behavior and HR Roles. ABC's of Leadership Behaviors and HR Roles. Assess your own skill levels and training needs on these Federal guidelines and standards of conduct for great managers and leaders. Novice: Low experience or skill. Skilled: Moderate experience or skill. B) Assist with...
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