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Who's Your Gladys? - Expert Customer Service Tips and Advice

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Expert Customer Service Tips and Advice. Marilyn Suttle Speaks @Authentic Leadership Conference. Get “Gladys” Today! Meet Lori Jo Vest. Marilyn Suttle Speaks @Authentic Leadership Conference. Meet Lori Jo Vest. Customer Service: The Competitive Advantage [Video]. Ready to strengthen your competitive advantage through customer service? Watch the video below (and share it with your team.) Terry Brock, CSP, CPAE asked us to reveal customer service. Continue Reading →. Tactics that Kill Customer Relationships.

whosyourgladys.com

Customer Service Experts in Michigan authors of Who's Your Gladys? Marilyn Suttle and Lori Jo Vest

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Articles on the Web. Press Kit for Marilyn Suttle and Lori Jo Vest. Ldquo;Welcome to the press kit for Marilyn Suttle and Lori Jo Vest! Authors of the bestselling books "Who's Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan. The Busy Leader’s Guide to Creating Fierce Customer Loyalty. For interviews or other requests, please call 313.909.3062. Use the menu below for a quick jump to your area of interest! NEWS AND STORY IDEAS:. How to GET good customer service. Q: You talk ...

whosyourgladys.com

Customer Service Experts in Michigan authors of Who's Your Gladys? Marilyn Suttle and Lori Jo Vest

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Articles on the Web. Your time is valuable. These quick tips can easily fit into your busy work day. The Who’s Your Gladys? The Who’s Your Gladys? Video series of customer service quick tips is ideal for staff meeting openers, weekly mini-courses or tools for reinforcing an already great customer service culture. We’re excited to contribute to your customer service success! How to use these videos: Here are a few ideas . . . Watch and enjoy. 2. View with employees. 3. Subscribe to our e-zine.

whosyourgladys.com

Customer Service Experts in Michigan authors of Who's Your Gladys? Marilyn Suttle and Lori Jo Vest

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Articles on the Web. About Who's Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan. Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan. Marilyn Suttle and Lori Jo Vest. Filled with inspiring real-life case studies, Who’s Your Gladys reveals how large and small companies from a variety of industries avoid creating difficult customers in the first place. Readers will discover how they can:. Customize service to different market segments and.

whosyourgladys.com

Customer Service Experts and Customer Service Training in Michigan authors of Who's Your Gladys? Marilyn Suttle and Lori Jo Vest

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Articles on the Web. How is it that some businesses turn her into one of their most loyal, utterly pleased customers? Filled with inspiring real-life case studies, it reveals how companies can avoid creating difficult customers. Learn what to put into action to calm upset customers and manage challenging situations. To succeed in today's business climate,it's crucial to maintain a strong staff of well-trained employees. Welcome to Who's Your Gladys? Sorry, Your Browser Doesn't Support iFrames.

whosyourgladys.com

Customer Service Experts in Michigan authors of Who's Your Gladys? Marilyn Suttle and Lori Jo Vest

http://www.whosyourgladys.com/podcast.html

Articles on the Web. Listen for valuable tips and strategies you can put into place right now to keep your customers coming back. The Who’s Your Gladys? Hosted by Marilyn Suttle and Lori Jo Vest, this podcast series will introduce you to best-selling authors, customer service experts and thought leaders with wisdom to share. Listen for valuable tips and strategies you can put into place right now to keep your customers coming back. Come back or head to iTunes™ to hear new interviews regularly. Prepares h...

whosyourgladys.com

Customer Service Experts in Michigan authors of Who's Your Gladys? Marilyn Suttle and Lori Jo Vest

http://www.whosyourgladys.com/book.html

Articles on the Web. Purchase Your Copy Of Taming Gladys! The Busy Leader's Guide to Creating Fierce Customer Loyalty. The Busy Leader's Guide to Creating Fierce Customer Loyalty is a proven guide to creating lasting customer relationships, based on the practices of highly successful organizations that shared valuable lessons learned. Can be purchased at these and other fine retailers. Click to get your copy today! Also available in Kindle. Purchase Your Copy Of Who's Your Gladys? You will be able to imm...

whosyourgladys.com

Customer Service Experts in Michigan authors of Who's Your Gladys? Marilyn Suttle and Lori Jo Vest

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Articles on the Web. No Fee* Articles for Publications. Articles for public use by Marilyn Suttle and Lori Jo Vest. You are welcome to use any of the articles at the links below on your blog or in your publication, provided you include all of the text that accompanies each article. In official language:. Must also be included with the body of the article. Additionally, please mail one copy of your publication to:. Suttle/Vest, 22203 Antler Drive, Novi, MI 48375. B Article title change. 5 Service Excellen...

whosyourgladys.com

Customer Service Experts in Michigan authors of Who's Your Gladys? Marilyn Suttle and Lori Jo Vest

http://www.whosyourgladys.com/articles.html

Articles on the Web. Articles on the Web. Articles published by Marilyn Suttle and Lori Jo Vest. National Oil and Lube News. Great companies realize that no matter what you sell, whether it’s a product or a service, what you are actually selling is an experience. Your customers can usually buy the same thing from someone else, so you have to provide them with something they can’t find at any other place - an experience. Read Online. Credit Union Management Magazine. Top 10 Customer Service Books. Creator...