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From Bicom Systems Wiki. Bicom Systems: Support and Escalation Procedures. Bicom Systems: Support and Escalation Procedures. All customers should expect the following from support:. All are resolved to achieve at least one of the following:. Customer is satisfied with the matter. Matter is explained as not being possible and why. Matter is defined as being a feature request for the Road Map. All replies should be clear and understandable. What we ask for in return from all customers:. Daylight Saving dur...

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From Bicom Systems Wiki. Bicom Systems: Support and Escalation Procedures. Bicom Systems: Support and Escalation Procedures. All customers should expect the following from support:. All are resolved to achieve at least one of the following:. Customer is satisfied with the matter. Matter is explained as not being possible and why. Matter is defined as being a feature request for the Road Map. All replies should be clear and understandable. What we ask for in return from all customers:. Daylight Saving dur...

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2 serverware

3 telcoware

4 sipmon

5 sipprot

6 desktop and mobile

7 uads

8 appliances

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10 contents

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Bicom Systems Wiki | wiki.bicomsystems.com Reviews

https://wiki.bicomsystems.com

From Bicom Systems Wiki. Bicom Systems: Support and Escalation Procedures. Bicom Systems: Support and Escalation Procedures. All customers should expect the following from support:. All are resolved to achieve at least one of the following:. Customer is satisfied with the matter. Matter is explained as not being possible and why. Matter is defined as being a feature request for the Road Map. All replies should be clear and understandable. What we ask for in return from all customers:. Daylight Saving dur...

INTERNAL PAGES

wiki.bicomsystems.com

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HOWTO Port Forwarding When System Behind A Router/Firewall - Bicom Systems Wiki

https://wiki.bicomsystems.com/HOWTO_Port_Forwarding_When_System_Behind_A_Router/Firewall

HOWTO Port Forwarding When System Behind A Router/Firewall. From Bicom Systems Wiki. If the server operate from a LAN IP or behind a router/firewall, then the router/firewall must have all of the ports listed below opened/forwarded. TCP: 80, 81, 443. TCP for Serverware: 2020, 2222. TCP: 10001, 5060-5069. UDP: 4000-4999, 5060-5069, 10000-20000. TCP: 5038, 5037. TCP: 5222 and 5223. Retrieved from " http:/ wiki.bicomsystems.com/index.php? Download page as PDF. About Bicom Systems Wiki.

2

UADs - Bicom Systems Wiki

https://wiki.bicomsystems.com/UADs

From Bicom Systems Wiki. UAD (User Agent Device) department of the company is responsible for the development and documentation of the devices supported by our PBXware software. Amongst other things, we are responsible for:. Adding provisioning support for new UADs. Maintaining currently supported UADs. Resolving issues with currently supported UADs. Developers will do a research into the UAD technicalities to confirm that the UAD can be supported in the PBXware. If the customer agrees on above terms, th...

3

SIPmon - Bicom Systems Wiki

https://wiki.bicomsystems.com/SIPmon

From Bicom Systems Wiki. SipMON is a professional and commercial VoIP monitoring solution for SIP protocol. The main purpose is to identify SIP calls on the network, analyze the call quality, record the call to the disk, and add the CDR record to the database. Before we start with details about sipMON let's take a look at sipMON key features. Retrieved from " http:/ wiki.bicomsystems.com/index.php? Download page as PDF. This page has been accessed 4,607 times. - Disclaimers. About Bicom Systems Wiki.

4

PBXware - Bicom Systems Wiki

https://wiki.bicomsystems.com/PBXware

From Bicom Systems Wiki. Is the world's first and most mature Professional Open Standards Turnkey Telephony Platform. Since 2003, PBXware has deployed flexible, reliable, and scalable New Generation Communication Systems to SMBs, enterprises, and governments worldwide by unifying the most advanced of latest technologies. PBXware 4.1 Business/Call Center Administration Manual. PBXware MT 4.1 Administration Manual. PBXware 4.0 Business/Call Center Administration Manual. PBXware 4.1 API Documentation. PBXwa...

5

SIPProt - Bicom Systems Wiki

https://wiki.bicomsystems.com/SIPProt

From Bicom Systems Wiki. SipPROT 4 Administration Manual. Retrieved from " http:/ wiki.bicomsystems.com/index.php? Download page as PDF. This page has been accessed 4,008 times. - Disclaimers. About Bicom Systems Wiki.

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blog.bicomsystems.com

Account Manager FAQs | Bicom Systems

http://blog.bicomsystems.com/faqs

Official Blog VoIP Phone Systems, IP PBX Cloud Services, Softphone, Unified Communications for VoIP Providers, Call Centers, CLEC, ITSP, and Multi-Tenant. Skip to primary content. Skip to secondary content. After hearing the same questions repeated over and over, our Account Managers decided to put together a list of our Frequently Asked Questions and Tips. Click any question below to be taken to the answer. Send in your own questions to sales@bicomsystems.com. Why is it so hard to change the gloCOM logo?

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Bicom Systems - VoIP Phone Systems, IP PBX Cloud Services, Softphone, Unified Communications for VoIP Providers, Call Centers, CLEC, ITSP, and Multi-Tenant

http://www.bicomsystems.com/support

Need Help With Support. Bicom Systems documentation on Wiki. Instant Call Recording - Ready to Listen.

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wiki.bicomsystems.com

Bicom Systems Wiki

From Bicom Systems Wiki. Bicom Systems: Support and Escalation Procedures. Bicom Systems: Support and Escalation Procedures. All customers should expect the following from support:. All are resolved to achieve at least one of the following:. Customer is satisfied with the matter. Matter is explained as not being possible and why. Matter is defined as being a feature request for the Road Map. All replies should be clear and understandable. What we ask for in return from all customers:. Daylight Saving dur...

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