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Winning Customer Experiences | Just another WordPress.com weblogJust another WordPress.com weblog (by Richard Tait)
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Winning Customer Experiences | Just another WordPress.com weblog | winningcustomerexperiences.wordpress.com Reviews
https://winningcustomerexperiences.wordpress.com
Just another WordPress.com weblog (by Richard Tait)
winningcustomerexperiences.wordpress.com
Winning Customer Experiences | Just another WordPress.com weblog | Page 2
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Just another WordPress.com weblog. Exploring the customer experience blogosphere. November 18, 2009. Customer experience is a hot topic these days. If you go on Bing (looking for a different experience vs. Google) and search on “. You get 480 mm hits, more than triple what you get Binging “. And almost the same as Binging “. There are a multitude of conferences on the topic (e.g. the IQPC Customer Experience Summit. And the Conference Board’s Customer Experience Management Conference. I skimmed through m...
The “inside” and “outside” of the customer experience | Winning Customer Experiences
https://winningcustomerexperiences.wordpress.com/2010/02/12/the-inside-and-outside-of-the-customer-experience
Just another WordPress.com weblog. The “inside” and “outside” of the customer experience. February 12, 2010. When I was reading blogs a couple of weeks ago looking for definitions of the term customer experience I ran across a post that I thought was particularly insightful. The blogger – Stephanie Weaver of Experience. Has two dimensions, an inside. Dimension and an outside. I like the way Stephanie has cleanly differentiated what we as companies/businesses do from what goes on inside the customer’...
The customer experience cycle | Winning Customer Experiences
https://winningcustomerexperiences.wordpress.com/2009/10/29/the-customer-experience-cycle
Just another WordPress.com weblog. The customer experience cycle. October 29, 2009. An obvious point about the customer’s total experience with products or services is that it goes well beyond just the use experience of those products or services – i.e. it involves what we call the “customer experience cycle” below. [Note: this graphic has been liberally adapted/adopted from the excellent book The Entrepreneurial Mindset. For a detailed discussion.]. Posted by Richard Tait. May 10, 2010 at 11:14 am.
The emotional piece of the customer experience | Winning Customer Experiences
https://winningcustomerexperiences.wordpress.com/2010/04/21/the-emotional-piece-of-the-customer-experience
Just another WordPress.com weblog. The emotional piece of the customer experience. April 21, 2010. In an earlier post (October 26, 2009) I introduced our taxonomy – i.e. classification – of customer experiences that we use to deconstruct a customer’s interactions with a product or service and the company that provides it:. One thing we left hanging was why we highlighted the last element – the emotional component – by coloring it in red. I’d like to address that here. In addition, every meaningful intera...
What’s different about the B2B customer experience | Winning Customer Experiences
https://winningcustomerexperiences.wordpress.com/2010/08/16/whats-different-about-the-b2b-customer-experience
Just another WordPress.com weblog. What’s different about the B2B customer experience. August 16, 2010. Since most of PDC’s client base and hence the subscription list for our Discoveries newsletter is made up of B2B companies I thought it might be useful to catalogue the things that differentiate the customer experience challenges for those who sell to other businesses vs. those who sell to consumers. Here are some of the major differences that I’ve come up with so far:. Posted by Richard Tait. You are ...
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winningcustomerexperiences.wordpress.com
Winning Customer Experiences | Just another WordPress.com weblog
Just another WordPress.com weblog. What’s different about the B2B customer experience. August 16, 2010. Since most of PDC’s client base and hence the subscription list for our Discoveries newsletter is made up of B2B companies I thought it might be useful to catalogue the things that differentiate the customer experience challenges for those who sell to other businesses vs. those who sell to consumers. Here are some of the major differences that I’ve come up with so far:. Posted by Richard Tait. But most...
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