adeterminedlife.blogspot.com

A Determined Life

Thursday, April 30, 2015. I am a Service Advocate. Customer Service passé? Should we abandon the term “Customer Service Representative”? If you are in the profession of providing a product or service to others, and most of us are, isn’t what we do more aligned with the term “Customer Advocate”? Words mean things. Customer service has been around since the dawn of time and little has changed. Maybe customer service hasn’t changed because we have been defining it with such a generic term? If you are not a ...

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A Determined Life | adeterminedlife.blogspot.com Reviews

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Thursday, April 30, 2015. I am a Service Advocate. Customer Service passé? Should we abandon the term “Customer Service Representative”? If you are in the profession of providing a product or service to others, and most of us are, isn’t what we do more aligned with the term “Customer Advocate”? Words mean things. Customer service has been around since the dawn of time and little has changed. Maybe customer service hasn’t changed because we have been defining it with such a generic term? If you are not a ...

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A Determined Life | adeterminedlife.blogspot.com Reviews

https://adeterminedlife.blogspot.com

Thursday, April 30, 2015. I am a Service Advocate. Customer Service passé? Should we abandon the term “Customer Service Representative”? If you are in the profession of providing a product or service to others, and most of us are, isn’t what we do more aligned with the term “Customer Advocate”? Words mean things. Customer service has been around since the dawn of time and little has changed. Maybe customer service hasn’t changed because we have been defining it with such a generic term? If you are not a ...

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adeterminedlife.blogspot.com

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A Determined Life: Don't Just Hope for a Better Customer Experience; Create it Through Customized Simulations!

http://adeterminedlife.blogspot.com/2015/04/dont-just-hope-for-better-customer.html

Tuesday, April 7, 2015. Don't Just Hope for a Better Customer Experience; Create it Through Customized Simulations! Have you ever walked through your contact center when call volume is slow and thought: “there is a better way for agents to be spending their down time”? You could have your supervisors engaging them in knowledge based and skill based activities. These can be successful but they are often activities that need prompting. Make learning fun and competitive! Quality Conversations Inc. has d...

2

A Determined Life: Can the Call Center Be Replaced by Social Media and Technology?

http://adeterminedlife.blogspot.com/2015/04/can-call-center-be-replaced-by-social.html

Friday, April 3, 2015. Can the Call Center Be Replaced by Social Media and Technology? Before we answer the provocative question of whether or not we can operate businesses without call centers we must first answer a few basic questions to lay the ground work. Why do people call a contact center? What do others do to get a service if they don’t call a center? What services do we provide and can they be delivered in a self-service model? Why do people call a center? The sales of tickets in the airlines ar...

3

A Determined Life: The Future of Work

http://adeterminedlife.blogspot.com/2015/04/the-future-of-work.html

Friday, April 3, 2015. The Future of Work. The current employment rate is 5.5% but that doesn’t tell the real story. Over ninety three million Americans are not working. The unemployment rate when factored in is over 10%. Could this become the norm? Can our economy survive when so many people are not producing in our economy? What if this is not about government policies but more about the nature of work and jobs? The exponential growth of social media platforms has reduced the need for some businesses a...

4

A Determined Life: April 2015

http://adeterminedlife.blogspot.com/2015_04_01_archive.html

Thursday, April 30, 2015. I am a Service Advocate. Customer Service passé? Should we abandon the term “Customer Service Representative”? If you are in the profession of providing a product or service to others, and most of us are, isn’t what we do more aligned with the term “Customer Advocate”? Words mean things. Customer service has been around since the dawn of time and little has changed. Maybe customer service hasn’t changed because we have been defining it with such a generic term? If you are not a ...

5

A Determined Life: You’re Hired! This is Why!

http://adeterminedlife.blogspot.com/2015/04/youre-hired-this-is-why.html

Thursday, April 9, 2015. Open to Constructive Feedback. If you give me a person that has all of these traits I will guarantee your business will be a success. Enthusiasm is contagious and attracts customers and colleagues alike. No problem is too big or request too small to tackle. People that are eager to please will find a way to get it done. They derive their satisfaction from other’s satisfaction with their performance. Everything else can be trained! Subscribe to: Post Comments (Atom). If yes, consi.

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A Determined Life

Thursday, April 30, 2015. I am a Service Advocate. Customer Service passé? Should we abandon the term “Customer Service Representative”? If you are in the profession of providing a product or service to others, and most of us are, isn’t what we do more aligned with the term “Customer Advocate”? Words mean things. Customer service has been around since the dawn of time and little has changed. Maybe customer service hasn’t changed because we have been defining it with such a generic term? If you are not a ...

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