bobperkins.net
Development – Letters to Leaders
https://bobperkins.net/category/development
Taking Inside Sales To The Next Level - A Bob Perkins Blog. Take Notice: AA-ISP Defines Inside Sales. March 9, 2016. Today I had the pleasure of addressing the audience at the SalesLoft RainMaker 2016 Conference. Held in Atlanta, Georgia. The RainMaker conference brings together sales development teams focusing on bringing a newfound knowledge base around the rising Sales Development Cloud. With the help of SalesLoft the AA-ISP. AA-ISP DEFINITION OF INSIDE SALES:. Other companies may use it to describe a...
sixteenventures.com
Ideal Customer Profile Framework
http://sixteenventures.com/ideal-customer-profile
Lincoln Murphy's Marketing, Sales, and Customer Success Thought Leadership. 20 Most Popular Articles. Lincoln’s Speaking & Workshop Schedule. Lincoln’s Past Speaking Engagements. Ideal Customer Profile Framework. Another awesome article by Lincoln Murphy. Having a clear definition of your Ideal Customer is one of the most important things you can do for your business. And I continue to evolve it. When I do, I will update this post. The current version is for Q12016. Who’s your ideal customer? SaaS Churn ...
blog.bufferapp.com
10 Surprising Social Media Stats To Make You Rethink Your Strategy
https://blog.bufferapp.com/10-surprising-social-media-statistics-that-will-make-you-rethink-your-strategy
Our Journey to great productivity, more transparency and a happier work culture. Thoughts on social media and online marketing. A blog about development, APIs and being an engineer at Buffer. Get started with Buffer. Get started with Buffer. 10 Surprising Social Media Statistics That Might Make You Rethink Your Social Strategy. Written by Belle Beth Cooper. Last updated 3 years ago. Social Media is changing faster than ever, as if that wasn’t something everyone already knew! For Google , 56%. 2 189 milli...
hookedoncustomers.com
Services | BOB THOMPSON
http://hookedoncustomers.com/bob-thompson-services
Customer-Centric Author, Speaker, Thought Leader. Bob Thompson’s combination of public speaking experience and research and analysis make him uniquely qualified to help reconnect business leaders with their customers. He is available for keynote addresses, executive seminars, custom research, and white papers. Since launching his firm, Mr. Thompson has earned high marks for provocative and inspiring presentations at over 100 events in 20 countries. 8212; Alistair Agnew, Qmatic Group. For the past several...
hookedoncustomers.com
Customer Loyalty | BOB THOMPSON
http://hookedoncustomers.com/category/customer-loyalty
Customer-Centric Author, Speaker, Thought Leader. Join me in London at Net Promoter Conference Sept 10-11. July 28, 2015. Value Creation — Doing “What Matters” to Customers. May 9, 2014. 8221; […]. Shopping Experience: New Normal is Mobile, Omni-Channel, and Mostly… LOW Prices! January 8, 2014. I’ve been following the retail analyst reports over the past few weeks. One summed up the holiday shopping season as “ho hum,” due to lack of hot products, bad weather and one fewer weekend d...November 30, 2013.
hookedoncustomers.com
Davinci’s analytics-driven chat powers up Digital Experience strategy | BOB THOMPSON
http://hookedoncustomers.com/davincis-analytics-driven-chat-powers-up-digital-experience-strategy
Customer-Centric Author, Speaker, Thought Leader. Davinci’s analytics-driven chat powers up Digital Experience strategy. March 19, 2014. Since starting my business in 1998, I’ve shifted more and more of my computing to what we now call The Cloud. Email distribution, accounting, even our community web site is hosted on virtual servers these days. I really have no idea what the physical infrastructure looks like. Still, I’ve had to individually select and manage each of these services over the years&...
hookedoncustomers.com
Customer Strategy | BOB THOMPSON
http://hookedoncustomers.com/category/customer-strategy
Customer-Centric Author, Speaker, Thought Leader. Why Reps Can’t Sell. It’s the (Selling) System, Stupid! April 25, 2014. Two words for sales reps trying to get time with Pete Sattler, CIO of International Flavors and Fragrances: Lotsa Luck. You’ll need it, because you won’t get past his defenses aimed at avoiding time-wasting reps that pitch “feature bingo.” During his two decades of experience with sales reps, he’s also seen all the tricks designed […]. November 26, 2013. May 25, 2012. April 23, 2012.
hookedoncustomers.com
Is G2 Crowd the Death Knell for Forrester and Gartner? | BOB THOMPSON
http://hookedoncustomers.com/is-g2-crowd-the-death-knell-for-forrester-and-gartner
Customer-Centric Author, Speaker, Thought Leader. Is G2 Crowd the Death Knell for Forrester and Gartner? January 28, 2014. A death knell is the ringing of a bell to announce a death. This is also called tolling the bell. OK, so maybe I’m being overly dramatic. But still, for as long as I can remember analyst firms like Forrester and Gartner have had a huge influence over IT buying. Especially at bigger companies. I’ve spent some time on the site and found it really useful. As a small business o...And thi...
hookedoncustomers.com
The Book | BOB THOMPSON
http://hookedoncustomers.com/book
Customer-Centric Author, Speaker, Thought Leader. Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies. Is an essential guide for Leadership Teams looking to connect with more customers. This practical, thorough review of the customer-centeric movement asks tough questions and, drawing on Bob’s extensive experience, answers them with specific examples and real numbers. Jim Barnes, Chief customer strategist at BMAI, and author of Build Your Customer Strategy. April 2014) reveals th...
hookedoncustomers.com
Value Creation — Doing “What Matters” to Customers | BOB THOMPSON
http://hookedoncustomers.com/value-creation-doing-what-matters-to-customers
Customer-Centric Author, Speaker, Thought Leader. Value Creation — Doing “What Matters” to Customers. May 9, 2014. This week I hosted a delightful dinner meeting in Coronado to celebrate the release of my new book Hooked On Customers. In addition to local business leaders, long time CustomerThink contributors Dick Lee. Flew in to join the fun. Our dinner conversation centered on a simple question: “What is Value? 8221; Gautam Mahajan. 8221; when they aren’t being authentic can do more harm than good.
SOCIAL ENGAGEMENT