devwiki.serviceinnovation.org

Consortium for Service Innovation

Social & Support. April 19-21 in Orlando, FL" /. We’re innovating around customer interaction" /. The KCS Academy is now open. Learn more about KCS, get KCS Certified, and find KCS Verified. What we’re working on now. Click for a three minute wrap-up." /. The Consortium is a non-profit alliance of organizations focused on innovation for the support industry. Create innovative ideas through a process of collective thinking and experience. The Consortium’s work. Co-Creation of Value and the Value Stack.

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Social & Support. April 19-21 in Orlando, FL /. We’re innovating around customer interaction /. The KCS Academy is now open. Learn more about KCS, get KCS Certified, and find KCS Verified. What we’re working on now. Click for a three minute wrap-up. /. The Consortium is a non-profit alliance of organizations focused on innovation for the support industry. Create innovative ideas through a process of collective thinking and experience. The Consortium’s work. Co-Creation of Value and the Value Stack.

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4 kcs workshops

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Consortium for Service Innovation | devwiki.serviceinnovation.org Reviews

https://devwiki.serviceinnovation.org

Social & Support. April 19-21 in Orlando, FL" /. We’re innovating around customer interaction" /. The KCS Academy is now open. Learn more about KCS, get KCS Certified, and find KCS Verified. What we’re working on now. Click for a three minute wrap-up." /. The Consortium is a non-profit alliance of organizations focused on innovation for the support industry. Create innovative ideas through a process of collective thinking and experience. The Consortium’s work. Co-Creation of Value and the Value Stack.

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devwiki.serviceinnovation.org

1

Consortium for Service Innovation » Blog Archive » New KCS Aligned Tools and Services

http://www.devwiki.serviceinnovation.org/new-kcs-aligned

Social & Support. Friday, August 14th, 2015 No Comments. A wholly owned subsidiary of the Consortium for Service Innovation, today announced additions to the KCS. Program. The KCS. Designation identifies tools and service providers who have demonstrated their product or service enables a component of the KCS methodology. For more information about the KCS Aligned program and a list of KCS Aligned tools and services, click here. KnowledgeAQ by Irrevo helps knowledge managers implement content quality prog...

2

Consortium for Service Innovation » Intelligent Swarming

http://www.devwiki.serviceinnovation.org/intelligent-swarming

Social & Support. Members are currently implementing:. Better ways to create relevant connections between people. People profiles to indicate who knows what. New measures for contribution in a collaborative environment (talent management). Intelligent Swarming: Considerations for Starting Out. A 36-slide deck including swarming objectives, benefits, enablers, design and adoption tips, and measures of success. A one day workshop which covers:. An introduction to the concepts and core principles. The Medic...

3

Consortium for Service Innovation » Blog Archive » Capturing Community Content

http://www.devwiki.serviceinnovation.org/capturing-community-content

Social & Support. Tuesday, September 27th, 2016 Comments Off on Capturing Community Content. I’m curious if you have any upcoming meetings or conversations with extended teams whereby the topic of social / crowd leverage towards KCS practices might be a key topic? Alternatively, any pointers to other companies whom you believe have a good model to review and seek some understanding of? How do others bring their extended knowledge contributors (customers and partners) into their workflows? On the Communit...

4

Consortium for Service Innovation » Our Work

http://www.devwiki.serviceinnovation.org/our-work

Social & Support. The Consortium is a non-profit alliance of organizations focused on innovation for the support industry. Members create innovative ideas through a process of collective thinking and experience. The Consortium’s work integrates academic research and emerging business trends with members’ operational perspectives. The result is innovative operational models that improve the support experience. Tools, and case studies, please visit the KCS Academy. 4) The Customer Success Initiative. Execu...

5

Consortium for Service Innovation » Leadership Framework for the Organization as a Network

http://www.devwiki.serviceinnovation.org/leadership-framework

Social & Support. Leadership Framework for the Organization as a Network. As we move away from traditional, hierarchical organizational structures and toward the organization as a network, the Leadership Framework aims to provide guidance around business strategy, people, measurements, process and structure, and technology. Definition of Service Excellence:. Maximize customer realized value/success through the use of our products and services. Please see the page on the Customer Success Initiative. Are s...

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palantir.serviceinnovation.org

Consortium for Service Innovation » Posts

http://www.palantir.serviceinnovation.org/category/posts

Social & Support. Archive for the ‘Posts’ Category. Tuesday, September 27th, 2016 Comments Off on Capturing Community Content. I’m curious if you have any upcoming meetings or conversations with extended teams whereby the topic of social / crowd leverage towards KCS practices might be a key topic? Alternatively, any pointers to other companies whom you believe have a good model to review and seek some understanding of? How do others bring their extended knowledge contributors (customers and partners).

palantir.serviceinnovation.org

Consortium for Service Innovation » Mailing List

http://www.palantir.serviceinnovation.org/mailing-list

Social & Support. For quarterly emails on Consortium activities, please fill out the form below. You can unsubscribe at any time. Your email address will not be used for any other purpose. For more info see our privacy policy. Thank you for subscribing! The Consortium facilitates a space for innovative thinking and enables connections with other executives seeking change.". Rob Schauble, VP Neoview/SeaQuest Business, Hewlett-Packard. 2016 Consortium for Service Innovation. KCS.

palantir.serviceinnovation.org

Consortium for Service Innovation » Our Work

http://www.palantir.serviceinnovation.org/our-work

Social & Support. The Consortium is a non-profit alliance of organizations focused on innovation for the support industry. Members create innovative ideas through a process of collective thinking and experience. The Consortium’s work integrates academic research and emerging business trends with members’ operational perspectives. The result is innovative operational models that improve the support experience. Tools, and case studies, please visit the KCS Academy. 4) The Customer Success Initiative. Execu...

palantir.serviceinnovation.org

Consortium for Service Innovation » Events

http://www.palantir.serviceinnovation.org/events

Social & Support. 2016 Consortium for Service Innovation. KCS. Are service marks of the Consortium for Service Innovation.

palantir.serviceinnovation.org

Consortium for Service Innovation » Membership

http://www.palantir.serviceinnovation.org/membership

Social & Support. Members of the Consortium for Service Innovation are real-world innovators who bridge the gap between research and implementation. 8220;We do groundbreaking work with the Consortium that produces dramatic operational efficiencies. Implementing just one or two high impact ideas makes membership a great value.”. 8211; Tom Brennan, VP Global Operations, Avaya. Participate in interactive forums. Focused on specific challenges or issues. Network with a leading peer group. Build credibility, ...

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devwiki.serviceinnovation.org

Consortium for Service Innovation

Social & Support. April 19-21 in Orlando, FL" /. We’re innovating around customer interaction" /. The KCS Academy is now open. Learn more about KCS, get KCS Certified, and find KCS Verified. What we’re working on now. Click for a three minute wrap-up." /. The Consortium is a non-profit alliance of organizations focused on innovation for the support industry. Create innovative ideas through a process of collective thinking and experience. The Consortium’s work. Co-Creation of Value and the Value Stack.

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