Founded in 1999, Giva was among the first to provide a suite of help desk and customer service/call centre applications architected for the cloud. Now, with hundreds of customer driven releases, the Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.
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Help Desk & Customer Service Cloud Hosted Software | Giva | giva.com.au Reviews
https://giva.com.au
Founded in 1999, Giva was among the first to provide a suite of help desk and customer service/call centre applications architected for the cloud. Now, with hundreds of customer driven releases, the Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.
giva.com.au
Cloud Help Desk Software | Giva
https://www.giva.com.au/help-desk-software
IT Help Desk Reports. Ask Vendors These Questions. IT Help Desk Best Practises. Customer Service Best Practises. Watch our eHelpDesk virtual demos and discover the Giva difference for yourself! Request a Live Demo. See It In Action. Try Giva's 30 Day Trial. All data stored only in Sydney and Singapore—No back-ups or copies of data stored in USA. Giva's Asia-Pacific Cloud Infrastructure. All cloud servers physically located in Sydney and Singapore with Amazon Web Services. Service Organisation Controls 2 ...
Asset Management Software, Autodiscovery, License Management | Giva
https://www.giva.com.au/asset-management-software
IT Help Desk Reports. Ask Vendors These Questions. IT Help Desk Best Practises. Customer Service Best Practises. Giva eAssetManager™ and eSoftwareManager™ are asset management software solutions that help you track hardware and software history, license status, and ownership, providing complete IT asset management. All data stored only in Sydney and Singapore—No back-ups or copies of data stored in USA. Giva's Asia-Pacific Cloud Infrastructure. Redundancy and disaster recovery to Singapore. In today's er...
Cloud Customer Service Software | Giva
https://www.giva.com.au/customer-service-software
IT Help Desk Reports. Ask Vendors These Questions. IT Help Desk Best Practises. Customer Service Best Practises. Watch our eCustomerService virtual demos and discover the Giva difference for yourself! Request a Live Demo. See It In Action. Try Giva's 30 Day Trial. All data stored only in Sydney and Singapore—No back-ups or copies of data stored in USA. Giva's Asia-Pacific Cloud Infrastructure. All cloud servers physically located in Sydney and Singapore with Amazon Web Services. Service Organisation Cont...
Self-help Knowledge Base Hosted Software | Giva
https://www.giva.com.au/knowledge-base-software
IT Help Desk Reports. Ask Vendors These Questions. IT Help Desk Best Practises. Customer Service Best Practises. Providing the right information at the right time leads to better decisions. The challenge is to quickly connect employees, customers, and partners to the right information, while keeping your costs low. All data stored only in Sydney and Singapore—No back-ups or copies of data stored in USA. Giva's Asia-Pacific Cloud Infrastructure. Redundancy and disaster recovery to Singapore. In today's er...
Cloud Service Desk Software | Giva
https://www.giva.com.au/service-desk-software
IT Help Desk Reports. Ask Vendors These Questions. IT Help Desk Best Practises. Customer Service Best Practises. Watch our eServiceDesk virtual demos and discover the Giva difference for yourself! Request a Live Demo. See It In Action. Try Giva's 30 Day Trial. All data stored only in Sydney and Singapore—No back-ups or copies of data stored in USA. Giva's Asia-Pacific Cloud Infrastructure. All cloud servers physically located in Sydney and Singapore with Amazon Web Services. Service Organisation Controls...
TOTAL PAGES IN THIS WEBSITE
20
Avoid Mistakes When Buying Any Software or Cloud Services | Giva
https://www.givainc.com/wp/avoid-mistakes-buying-software-cloud-hosted.cfm
IT Help Desk Reports. Ask Vendors These Questions. IT Help Desk Best Practices. Customer Service Best Practices. Avoid Mistakes When Buying Any Software Or Cloud Services. Questions To Ask Software Or Cloud Vendors. IT Help Desk Best Practices. Customer Service Best Practices. Help Desk Glossary of Terms. Avoid Mistakes When Buying Any Software or Cloud Services. Whitepaper Series on Buying Process. Avoid 8 Major Mistakes When Buying Any Software or Cloud Service. Do Senior Leaders Have Pain Points?
Giva Help Desk Reviews & Customer Testimonials | Giva
https://www.givainc.com/customers-testimonials.cfm
IT Help Desk Reports. Ask Vendors These Questions. IT Help Desk Best Practices. Customer Service Best Practices. Giva met every single milestone and we made our cut-over on schedule. Giva delivered beyond our expectations. Giva is a great company that stands above many vendors in the industry. They stand behind their products with top-flight service and support.". Casio Computer Co., Ltd. Santé Health Systems. Miles and Stockbridge P.C. IT Service Desk Manger. Miles and Stockbridge P.C. There are many si...
Asset Management Software, Autodiscovery, License Management | Giva
https://www.givainc.com/asset-management-software
IT Help Desk Reports. Ask Vendors These Questions. IT Help Desk Best Practices. Customer Service Best Practices. Giva eAssetManager™ and eSoftwareManager™ are asset management software solutions that help you track hardware and software history, license status, and ownership, providing complete IT asset management. Giva eAssetManager and eSoftwareManager. Giva eAssetManager™ and Giva eSoftwareManager™ are asset management software solutions that help you track hardware and software history, l...Giva make...
Giva HIPAA-Compliant Cloud Help Desk Software | Giva
https://www.givainc.com/hipaa-compliant
IT Help Desk Reports. Ask Vendors These Questions. IT Help Desk Best Practices. Customer Service Best Practices. Giva HIPAA-Compliant Cloud Help Desk Software. 7 Key Elements of Giva's HIPAA-Compliant Cloud Help Desk Software for Electronic Health and Medical Records. Business Associate Agreement (BAA). Onsite and Offsite Encrypted Backups. Physical, Logical and Network Access Controls. Vulnerability Management and Logging. Defined and Tested Security Policies and Procedures. Download Giva HIPAA PDF.
IT Help Desk Reports with Metrics, Analytics & KPIs | Giva
https://www.givainc.com/it-help-desk-reports-metrics-charts-graphs-kpi.htm
Reports from KPI Software. Ticket System Business Analytics Reports. Measure Help Desk Productivity. Surveys, Service Level Agreements, and Key Performance Indicators. KPIs in Real-Time or for Analyzing Help Desk Trends. Immediate or Scheduled Reports. Communicate Key Performance Indicators to Colleagues. Save, Share, Download and Email Reports. IT Help Desk Reports. Ask Vendors These Questions. IT Help Desk Best Practices. Customer Service Best Practices. IT Help Desk &. See the Giva Difference. Train i...
Easy to Customize & Configure Customer Support - Deploy in Days/Train in 1 Hour | Giva
https://www.givainc.com/easy-customize-help-desk-customer-service-software-cloud-configure-deploy-in-days-train-in-hours.htm
Change Customer Support Systems in Just Days. Easily Configurable Without Programmers or Consultants. Setting up Giva for the first time can be completed in just a few days and if you're moving from a current system, often in just a few hours. Categorize Your Customer Support Service Requests. Customer Support Application Natures of Request. Customer Support Software Severity Levels. Configure Service Level Agreements and Breach Notifications. Giva's Customer Support Software REST API. IT Help Desk &.
The Giva Cloud Help Desk & Customer Service Software Difference | Giva
https://www.givainc.com/giva-difference.htm
IT Help Desk Reports. Ask Vendors These Questions. IT Help Desk Best Practices. Customer Service Best Practices. IT Help Desk &. See the Giva Difference. Robust, Fast and Painless. Reporting for Higher Quality. Giva's robust, fast and painless reporting/analytics/KPIs measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision making. Explore Giva's Powerful Reporting. Deploy in Days,. Train in One Hour. Experience Giva's Intuitive Design. Giva's ro...
Easy to Customise & Configure Customer Support - Deploy in Days/Train in 1 Hour | Giva
https://www.giva.ae/easy-customize-help-desk-customer-service-software-cloud-configure-deploy-in-days-train-in-hours.htm
Change Customer Support Systems in Just Days. Easily Configurable Without Programmers or Consultants. Setting up Giva for the first time can be completed in just a few days and if you're moving from a current system, often in just a few hours. Categorise Your Customer Support Service Requests. Customer Support Application Natures of Request. Customer Support Software Severity Levels. Configure Service Level Agreements and Breach Notifications. Giva's Customer Support Software REST API. IT Help Desk &.
Self-help Knowledge Base Hosted Software | Giva
https://www.givainc.com/knowledge-base-software
IT Help Desk Reports. Ask Vendors These Questions. IT Help Desk Best Practices. Customer Service Best Practices. Providing the right information at the right time leads to better decisions. The challenge is to quickly connect employees, customers, and partners to the right information, while keeping your costs low. Giva is HIPAA Compliant! Giva makes HIPAA compliance very easy for our customers since the data center, hardware and software infrastructure of Giva's cloud help desk software meet the very st...
Change Management Software Overview | Giva
https://www.givainc.com/change-management-software
IT Help Desk Reports. Ask Vendors These Questions. IT Help Desk Best Practices. Customer Service Best Practices. The ITIL (IT Infrastructure Library) compliant Cloud Giva eChangeManager™ is intuitive and easy-to-use and can be deployed in just days and requires only one hour of training. Giva's robust, fast and painless reporting quickly measures IT team productivity resulting in faster and higher quality IT change management decision-making. Creating, Approving, Implementing, and Closing RFCs. Giva's HI...
TOTAL LINKS TO THIS WEBSITE
73
Help Desk & Customer Service Cloud Hosted Software | Giva
IT Help Desk Reports. Ask Vendors These Questions. IT Help Desk Best Practises. Customer Service Best Practises. 90% reduction in configure/customise time. 50% lower TCO over a three year period. 40% increase in IT productivity. 80% productivity increase with dashboards. 60% increase in meeting SLAs. 45% increase in number of calls logged. 85% easier to get up and running on Giva. 50% decrease in time required to open cases. Eliminated 24 hours per month of report preparation. 60% increase in meeting SLAs.
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Home | www.giva.be
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Help Desk & Customer Service Cloud Hosted Software | Giva
IT Help Desk Reports. Ask Vendors These Questions. IT Help Desk Best Practises. Customer Service Best Practises. 90% reduction in configure/customise time. 50% lower TCO over a three year period. 40% increase in IT productivity. 80% productivity increase with dashboards. 60% increase in meeting SLAs. 45% increase in number of calls logged. 85% easier to get up and running on Giva. 50% decrease in time required to open cases. Eliminated 24 hours per month of report preparation. 60% increase in meeting SLAs.
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