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winningcustomerexperiences | Just another WordPress.com weblog | rhtait.wordpress.com Reviews
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Just another WordPress.com weblog
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The customer experience cycle | winningcustomerexperiences
https://rhtait.wordpress.com/2009/10/29/the-customer-experience-cycle
Just another WordPress.com weblog. The customer experience cycle. October 29, 2009. An obvious point about the customer’s experience with a company and its products or services is that it goes well beyond the use experience of those products or services – i.e. it involves what we call the full “customer experience cycle” below. [Note: this graphic has been liberally adapted/adopted from the excellent book The Entrepreneurial Mindset. For a detailed discussion.]. Posted by Richard Tait.
A taxonomy of customer experiences | winningcustomerexperiences
https://rhtait.wordpress.com/2009/10/26/a-taxonomy-of-customer-experiences
Just another WordPress.com weblog. A taxonomy of customer experiences. October 26, 2009. When we started to explore a “customer experience” approach to understanding customer requirements and needs one of our first steps was to create a taxonomy of customer experiences. Posted by Richard Tait. Leave a Reply Cancel reply. Enter your comment here. Fill in your details below or click an icon to log in:. Address never made public). You are commenting using your WordPress.com account. ( Log Out.
About | winningcustomerexperiences
https://rhtait.wordpress.com/about
Just another WordPress.com weblog. Richard Tait is a principal with Product Development Consulting, Inc. ( www.pdcinc.com. A “principals only” firm based in Boston MA. Richard can be reached at rtait@pdcinc.com. Leave a Reply Cancel reply. Enter your comment here. Fill in your details below or click an icon to log in:. Address never made public). You are commenting using your WordPress.com account. ( Log Out. You are commenting using your Twitter account. ( Log Out. Notify me of new comments via email.
People buy experiences | winningcustomerexperiences
https://rhtait.wordpress.com/2009/10/19/people-buy-experiences
Just another WordPress.com weblog. October 19, 2009. I started my first post with a quote from A. G. Lafley, former CEO of P&G: “People remember experiences. They don’t remember features and benefits.” Well I have decided to make a bolder assertion:. Products and services but people buy. Now if our focus is on designing a market-winning customer experience – not on the functional performance of our products or services – how do we “actionalize” that concept? Subject – verb/action – modifier. Pediatric nu...
Why customer experience matters | winningcustomerexperiences
https://rhtait.wordpress.com/2009/10/15/why-customer-experience-matters
Just another WordPress.com weblog. Why customer experience matters. October 15, 2009. I’ve been thinking for some time about starting a conversation on how and why product developers should be creating. And I finally got motivated to take action! To begin with, why is a winning customer experience something worth writing (and reading) about for the product development community? Well A.G. Lafley former CEO of CPG powerhouse P&G pointed out in a Business Week interview. 8220;These vaccines are all the sam...
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winningcustomerexperiences.wordpress.com
The “inside” and “outside” of the customer experience | Winning Customer Experiences
https://winningcustomerexperiences.wordpress.com/2010/02/12/the-inside-and-outside-of-the-customer-experience
Just another WordPress.com weblog. The “inside” and “outside” of the customer experience. February 12, 2010. When I was reading blogs a couple of weeks ago looking for definitions of the term customer experience I ran across a post that I thought was particularly insightful. The blogger – Stephanie Weaver of Experience. Has two dimensions, an inside. Dimension and an outside. I like the way Stephanie has cleanly differentiated what we as companies/businesses do from what goes on inside the customer’...
winningcustomerexperiences.wordpress.com
What exactly is “customer experience” | Winning Customer Experiences
https://winningcustomerexperiences.wordpress.com/2010/02/03/what-exactly-is-customer-experience
Just another WordPress.com weblog. What exactly is “customer experience”. February 3, 2010. I’m back blogging again on customer experience and thought it might be useful in my restart to step back and ask – to quote blogger Bruce Temkin –. 8220;what exactly is customer experience? I did a search on. Definition of “customer experience”. From Peter Merholz of Adaptive. Refers to the totality of experience a customer has with a business, across all channels and touchpoints. From David Williams of QCI. Is th...
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winningcustomerexperiences | Just another WordPress.com weblog
Just another WordPress.com weblog. The customer experience cycle. October 29, 2009. An obvious point about the customer’s experience with a company and its products or services is that it goes well beyond the use experience of those products or services – i.e. it involves what we call the full “customer experience cycle” below. [Note: this graphic has been liberally adapted/adopted from the excellent book The Entrepreneurial Mindset. For a detailed discussion.]. Posted by Richard Tait. October 26, 2009.
ROCKHarbor Taiwan 2008
Team News, Updates, and Thoughts. Monday, July 21, 2008. The RH team and I are now in Taoyuan, which is a city just 30 minutes south of Taipei. We are here for our second camp at Banner's church plant here. It's our second night here and there are 30 co-workers (Banner and RH) in all having one large slumber party at a church the size some living rooms. On top of that there are only 2 bathrooms to share! The queue for showing can be an hour or so. Thankfully we were indoors most of the time. Like Tyler s...
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