thecsr.blogspot.com

The CSR: The Art and Science of Customer Care

Wednesday, June 2, 2010. What a problem to have. While things are dark and gloomy in some places and some are even talking about a double dip recession, we have other problems here at InnoPath. Phones and the services that run on them are becoming increasingly complex. No longer is voice king, data and data driven services are important parts of the revenue pie. We need more people. A couple of the really hot positions that we are hiring for (multiple openings) include Customer Support Engineers. The ful...

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The CSR: The Art and Science of Customer Care | thecsr.blogspot.com Reviews

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Wednesday, June 2, 2010. What a problem to have. While things are dark and gloomy in some places and some are even talking about a double dip recession, we have other problems here at InnoPath. Phones and the services that run on them are becoming increasingly complex. No longer is voice king, data and data driven services are important parts of the revenue pie. We need more people. A couple of the really hot positions that we are hiring for (multiple openings) include Customer Support Engineers. The ful...

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The CSR: The Art and Science of Customer Care | thecsr.blogspot.com Reviews

https://thecsr.blogspot.com

Wednesday, June 2, 2010. What a problem to have. While things are dark and gloomy in some places and some are even talking about a double dip recession, we have other problems here at InnoPath. Phones and the services that run on them are becoming increasingly complex. No longer is voice king, data and data driven services are important parts of the revenue pie. We need more people. A couple of the really hot positions that we are hiring for (multiple openings) include Customer Support Engineers. The ful...

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thecsr.blogspot.com

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The CSR: The Art and Science of Customer Care: April 2010

http://thecsr.blogspot.com/2010_04_01_archive.html

Monday, April 5, 2010. The iPad, Surface and How Microsoft Missed Apple's Bogey. There are few things any sadder than wasted potential not realized. Microsoft's very juicy, lovely Surface effort, like many GM show cars, was nearly an example of missed opportunity and waste, but fortunately Apple seems to have "gotten" it and they threw in a little Cupertino magic twist - they added mobility making for a very compelling device. Read Dave Ginsburg's post on this topic on TMCnet here. Links to this post.

2

The CSR: The Art and Science of Customer Care: InnoPath: Keeping That Which Happens in Vegas Safely on Your Smartphone and Off the Internet

http://thecsr.blogspot.com/2010/03/innopath-keeping-that-which-happens-in.html

Monday, March 22, 2010. InnoPath: Keeping That Which Happens in Vegas Safely on Your Smartphone and Off the Internet. Smartphones are both a blessing and a bit of a curse. We have talked about ARPU and support related issues around smartphones in the past, but the increased capabilities of these devices also have other implications, some potentially large indeed. Subscribe to: Post Comments (Atom). View my complete profile. InnoPaths Dave Ginsburg interviewed by Rich Tehra. Jobs, Jobs and More Jobs!

3

The CSR: The Art and Science of Customer Care: The iPad, Surface and How Microsoft Missed Apple's Bogey

http://thecsr.blogspot.com/2010/04/ipad-surface-and-how-microsoft-missed.html

Monday, April 5, 2010. The iPad, Surface and How Microsoft Missed Apple's Bogey. There are few things any sadder than wasted potential not realized. Microsoft's very juicy, lovely Surface effort, like many GM show cars, was nearly an example of missed opportunity and waste, but fortunately Apple seems to have "gotten" it and they threw in a little Cupertino magic twist - they added mobility making for a very compelling device. Read Dave Ginsburg's post on this topic on TMCnet here. Follow me on Twitter.

4

The CSR: The Art and Science of Customer Care: November 2009

http://thecsr.blogspot.com/2009_11_01_archive.html

Thursday, November 19, 2009. They aren't fully alive! Technology is a wonderful thing and sometimes produces some moments of real hilarity. AT&T’s rebuttal to recent Verizon attacks, which can be seen here. Sadly is not one of them. Rather, it is sad, in a kind of #fail way. Unlike the Island of Misfit Toys. Anyway, this brings me to the quote of the day, which is from the judge who got to hear complaints that AT&T did not like the Misfit Toys spot:. Classic. Wonderfully classic. Read more at PC World.

5

The CSR: The Art and Science of Customer Care: September 2009

http://thecsr.blogspot.com/2009_09_01_archive.html

Wednesday, September 23, 2009. The Operators Strike Back: The Next Generation of App Stores. A lot has been written recently regarding appstores and the role, or lack thereof, of the mobile operator. Regarding roles, it is not that operators have been unaware, or that they’ve not tried in this space. Every mobile operator has their ‘legacy’ store, and the term walled garden would be an understatement. Ever been to one? Verizon Wireless, based on their announcements, is taking this approach. Jul 13, 2009),.

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onlysoftwareblog.wordpress.com

InnoPath Software Mobile Update Named as Finalist in Ctia E-Tech Awards | Onlysoftwareblog's Blog

https://onlysoftwareblog.wordpress.com/2010/03/19/innopath-software-mobile-update-named-as-finalist-in-ctia-e-tech-awards

Just another WordPress.com weblog. InnoPath Software Mobile Update Named as Finalist in Ctia E-Tech Awards. On March 19, 2010 by harsimranpalsingh Tagged: Mobile. More than 80 prominent media and industry analysts judged the 300-plus entries submitted for the E-Tech Awards program this year. Products and services were judged on innovation, functionality, technological importance, implementation, and the overall wow factor. And our blog, The CSR, at http:/ thecsr.blogspot.com/. Celebrating 25 years as the...

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The CSR: The Art and Science of Customer Care

Wednesday, June 2, 2010. What a problem to have. While things are dark and gloomy in some places and some are even talking about a double dip recession, we have other problems here at InnoPath. Phones and the services that run on them are becoming increasingly complex. No longer is voice king, data and data driven services are important parts of the revenue pie. We need more people. A couple of the really hot positions that we are hiring for (multiple openings) include Customer Support Engineers. The ful...

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