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Joey | AmerikaLink
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March 10, 2017. March 16, 2017. Outsourcing Call Centers Reach Beyond the Customer. Call centers perform a crucial role to any business or entity subscribing to their services. It is easy, however, to think that you are only hiring someone to pick up calls from irate customers or persuading potential leads to buy into the company’s product or service. In locations like Tijuana or Mexico. March 8, 2017. March 16, 2017. Mexico Call Centers Enhance Customer Experience. The call center industry has undoubted...
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Steps to Take Before Outsourcing Customer Service to a Call Center | AmerikaLink
https://amerikalink.wordpress.com/2017/01/14/steps-to-take-before-outsourcing-customer-service-to-a-call-center
January 14, 2017. January 11, 2017. Steps to Take Before Outsourcing Customer Service to a Call Center. A growing business means increasing demand. Higher demand would also mean an increase in staff hours at the risk of neglecting other aspects of the business, including customer service. Since employees are too busy with production and similar tasks, they may not be able to pay attention to customers and potential clients who call the company with inquiries. The Benefits of Bilingual Customer Support.
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Advantages of Outsourced Call Centers in Mexico | AmerikaLink
https://amerikalink.wordpress.com/2016/12/30/advantages-of-outsourced-call-centers-in-mexico
December 30, 2016. January 4, 2017. Advantages of Outsourced Call Centers in Mexico. Mexico call centers offer top-quality services with an excellent cost-benefit ratio that lends advantages to any company seeking to outsource its customer service operations. What are some of the advantages of hiring call centers in Mexico compared to those in India or the Philippines? Cultural Alignment and Location. Another advantage of using nearshore facilities is that you can personally supervise the activities more...
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April | 2016 | AmerikaLink
https://amerikalink.wordpress.com/2016/04
April 29, 2016. Call Center Outsourcing Companies: Keeping Lines Open to Customers. April 28, 2016. Four Signs of Poor Call Center Services You Must Keep an Eye Out For. April 27, 2016. Key Factors to Consider in Choosing a Customer Service Call Center. April 27, 2016. May 10, 2016. How Outsourcing Can Help in Business Expansion. April 27, 2016. Industries That Greatly Benefit from Hiring an Outsourced Call Center. Outsourcing to a call center based in Mexico presents a comprehensive solution for these c...
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September | 2016 | AmerikaLink
https://amerikalink.wordpress.com/2016/09
September 26, 2016. September 29, 2016. Enhancing Your Company’s External Communications. Communicating with customers is not always going to go smoothly. Miscommunication, errors caused by your staff, and vague dialogue can all hinder what is being said between both parties. That’s why you should strive to make your external communications effective, which is possible when you take positive actions. People think communicating is easy and comes naturally, but it takes practice to really hear what custome...
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Three Business Challenges that Outsourced Call Centers can Address | AmerikaLink
https://amerikalink.wordpress.com/2017/01/12/three-business-challenges-that-outsourced-call-centers-can-address
January 12, 2017. January 11, 2017. Three Business Challenges that Outsourced Call Centers can Address. Business owners have their own goals and dreams. Some want to leave a legacy in the business world, while others seek financial stability so that they can eventually spend more time with their families. Whatever your personal reasons and goals are for starting a business, the common key is to achieve operational efficiency, which facilitates business growth. Outsourced call center services. We are a No...
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The Real Benefits of Hiring Bilingual Chat Agents | AmerikaLink
https://amerikalink.wordpress.com/2016/11/23/the-real-benefits-of-hiring-bilingual-chat-agents
November 23, 2016. December 1, 2016. The Real Benefits of Hiring Bilingual Chat Agents. If you are thinking about hiring call center agents to represent your company, consider hiring agents who are bilingual. They offer many benefits that can help your company’s communications long-term. Successful chat agents are usually those who are effective at multi-tasking. This attribute is paramount given the problems and information that customers provide on a daily basis. You can acquire this skill by h...The n...
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Why You Should Hire Call Centers in Tijuana | AmerikaLink
https://amerikalink.wordpress.com/2016/12/26/why-you-should-hire-call-centers-in-tijuana
December 26, 2016. January 4, 2017. Why You Should Hire Call Centers in Tijuana. Customer satisfaction is the key to success in any company. No matter how good the product is, if the customer is not happy, the business will not succeed. Therefore, it is necessary to first please your customers in order to build a reputation and gain the resulting financial success. English as a Second Language. Up to millions of dollars in revenue. Subcontracting to a call center outsourcing company in Tijuana saves you ...
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January | 2017 | AmerikaLink
https://amerikalink.wordpress.com/2017/01
January 25, 2017. February 2, 2017. Efficiency of Call Centers in Running a Business. Call centers are a great way for your company to engage more with customers and have a more personalized experience with them. But what are call centers able to do for you and your company, specifically? Great Productivity and Efficiency. January 21, 2017. January 20, 2017. 3 Questions to Help You Decide Whether to Hire a Call Center Service. The quality of customer service. For small businesses, however, customer servi...
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